“The Governor’s decision to have an independent audit is the sound approach in receiving an unbiased analysis of the outage event as well as the logical design of their current network infrastructure”
Governor Bob McDonnell announced that there will be an independent review of the unprecedented hardware failure and contingent data corruption that occurred on August 25, affecting thirteen percent of the Commonwealth’s executive branch file servers and 26 out of the 89 executive branch agencies. The review will be conducted by an outside vendor selected by the Governor, Virginia Information Technologies Association (VITA) and the Joint Legislative Audit and Review Committee (JLARC). At the time of his announcement, the Governor indicated that all of the state agencies affected by the event have had their services restored. According to a timeline on the VITA website, the outage impacted services for some agencies over approximately a week.
Governor McDonnell remarked “This recent computer failure is unacceptable. I look forward to learning exactly how this occurred, how we can prevent such a disruption in the future, and how we can improve responsiveness and data reclamation if future interruptions occur.” Upon learning that the outage was being attributed to the failure of an EMC Storage Area Network (SAN) device, Cetrom Information Technology, Inc, President and CEO Christopher Stark replied “I was very surprised to hear about the hardware failure because EMC manufactures superior equipment, but these failures can happen. However, I find it almost shocking that their data redundancy solution also met with failure as well, in consideration of the absolute requirement for the perpetual performance of their network.” Stark concluded “I believe that the Governor’s decision to have an independent audit is the sound approach in receiving an unbiased analysis of the outage event as well as the logical design of their current network infrastructure.”
Cetrom Information Technology, Inc. is an industry leading Application Services Provider (ASP), delivering a full spectrum of “Cloud Computing” solutions with their hosted technology services platform for small and medium businesses. Cetrom offers Hosted Applications, otherwise known as “Software as a Service” (SaaS), for Microsoft Exchange, Microsoft Office, as well as many other software programs. In addition, they deliver scalable Managed Services options such as Network Monitoring, Disaster Recovery and Remote Data Back-Up. As a Microsoft Gold Certified Partner, they have been recognized for their depth of industry knowledge, technical expertise and superior customer service ranking. Cetrom stands behind all their services with 24x7x365 Help Desk Support, 99.9% uptime guarantee.
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