Expanding Your Business Value: Arcos

Arcos Technologies Inc. is a passionate, dedicated and certified Microsoft Dynamics Business Partner that transforms businesses through quality service and software deployment of Microsoft Dynamics CRM and ERP solutions, tailored to improving business goals while ensuring the highest level of customer satisfaction. We bring together deep business and Microsoft Dynamics CRM and ERP expertise, coupled with market leading Microsoft business technology solutions to help our customers attain superior enterprise performance, accelerate in innovation and enhance the customer experience while increasing employee productivity. With a market presence in Canada, the United States, the Caribbean and Latin America, we are positioned to help your organization succeed.

Create Business Value

Realize the benefits of Microsoft Dynamics

Microsoft Dynamics has been designed to be familiar to your people, work well with your existing systems, empower people and teams to be productive, and promote informed decision-making. With effective support from Microsoft and from Arcos Technologies Inc., you can implement Microsoft Dynamics today and let it grow with you into the future.

Microsoft Dynamics provides many benefits to your business including the following:

Enables confident decision-making: Microsoft Dynamics enables smart, reliable, strategic and tactical decision-making at all levels of your organization. Executives can always be in touch with key metrics of the business; line-of-business directors can have the information and tools they need to manage and plan effectively within their area of responsibility; and workers in any position, from accounts payable to inventory, to customer field service, can always review critical information and take the best course of action to serve your business and its customers.

Familiar to your people: Microsoft Dynamics looks and works like widely-used Microsoft software products and present a highly-intuitive, graphical user interface that is consistent with Microsoft Office software. Fuels business productivity With a flexible, holistic approach to managing a business, Microsoft Dynamics connects the people, processes, and information in your organization for best productivity. Automate many routine and repeating functions, eliminate needless barriers, and allow your employees, partners, vendors, and customers to engage on behalf of shared goals.

Works with your systems: Microsoft Dynamics solutions work closely with the Microsoft software and systems you may already use, allowing you to generate more value from your investment in technology. As part of the Microsoft family of offerings, these solutions are ready to work with widely-used productivity applications, such as the Microsoft Office system, and leading technologies, including Microsoft servers and Microsoft .NET.

Provides ongoing Microsoft support: Microsoft Dynamics is fully backed by an uncompromising commitment to empower Microsoft customers. Select from a wide range of support and service options that are widely regarded as industry-leading and that have garnered many industry awards through the years.

Solve Business Problems

How can we help?

Customer Relationship Management (CRM) solutions can create new opportunities for your business by driving business productivity through innovation. Microsoft CRM is a scalable CRM solution designed to grow alongside your business while offering enhancements to business processes across sales, marketing and customer services departments. The impact = A properly functioning CRM solution helps solve your business problems.

Microsoft Dynamics CRM helps you:

• Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.
• Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals, and other managing decision makers to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster.
• Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model.

Microsoft Dynamics ERP helps you:

• Simplify business with a single solution that connects financials, manufacturing, supply chain, sales and marketing, project management, human resources, and services information.
• Improve productivity with familiar, easy-to-use tools such as Microsoft Office that make it easy to communicate and collaborate effectively.
• Go beyond basic reporting and extend insight across the entire organization with easy to use, out-of-the-box reporting capabilities and sophisticated analysis tools that help gain deep insight into business performance. Role-specific dashboards help set priorities and simplify access to the information people need to make confident decisions.
• Choose from flexible deployment options and implement quickly using rapid implementation tools. Customize the system to meet current business needs knowing that changing demands can be easily adapted by adding functionality, custom applications, and online business capabilities.
• Adapt quickly without complicated and costly development time, and easily connect to external applications and data sources.
• Realize fast, yet long-term ROI with consistent product releases.

Our Business Engagement Methodology

Arcos uses Microsoft Dynamics Sure Step methods and techniques for successful planning and delivery of your CRM or ERP project at every phase. There is no question a properly chosen and strictly followed methodology for a project is the only way to guarantee your project will be achieved on time, under budget and as per specification.

With years of experience Arcos project team members clearly understand what’s expected. We start with project estimates that are complete and accurate, and then ensure every task is completed using a common approach. You get a cohesive team that guarantees major initiatives are completed, spots any conflict early and brings all of their individual and collective ‘lessons learned’ to your project so typical problems are avoided and solutions are quickly implemented.

Quality Customer Service

Our core competencies: In all projects, at every step, we deliver unparalleled customer service and remain focused on the needs and goals of our clients. Arcos is led by a core team that has worked with Microsoft Dynamics CRM and Microsoft Dynamics ERP since the beginning. On projects big and small, in a variety of industries we have supported clients from those who simply need to populate data and train end users to those that have extended Microsoft Dynamics solutions to support complex integration and unique applications. Whether you are investigating CRM or ERP, building a business case or looking to optimize your existing system, we can help!

Our service-oriented approach: We offer a service-oriented approach to Microsoft Dynamics CRM and ERP implementation and adoption. This means we don’t push products on you or low-ball a bid to get our foot in the door. Our integrity is uncompromising. Instead we work very hard to understand what parts of your core business systems are and aren’t working, and then collaborate with you to develop solutions and create opportunities. Our goal is to help you achieve breakthrough performance.

We are extremely responsive, and never too busy to help: Our vision is to transform growing companies through creative problem solving, innovative technology and an unprecedented customer experience through exceptional customer service.

We build risk management into every step of the process: We’re as risk averse as you are. We over-prepare, are obsessed about the details, and never take chances with your business. This means you get fail-safe, stable solutions that meet your goals – with no surprises.

Our Remote Delivery Model: We leverage a remote delivery model where our consultants work onsite at your office during key project milestones (kickoffs, requirements, etc.). However we perform all of the heavy lifting offsite at our offices. This model provides incredible efficiency because each employee has access to our team of experts just steps away and eliminating travel saves you flight and hotel expenses. In addition, we can easily shift resources from project to project, ramping up or down, based on your unique needs.

Is a Custom Development solution right for you?

The question in today’s increasingly dynamic and competitive market environment is no longer whether you need CRM or ERP implementation or solutions, but what solution works best and whether it is an off-the-shelf package or a custom application development solution that is most ideal for your business environment. At Arcos, we believe that for most customers it is a mix of both. And the answer relies on your scale of operations, the uniqueness of your business process and the amount of flexibility and ongoing custom integration you are planning upon the initial implementation.

End-to-end Custom Software Application Development: Arcos brings the most experienced software developers in the industry to provide end-to-end custom Software Application Development, from initial case analysis to post-implementation support. Whether it is providing integration across your business applications, customizing your existing software or building a new application from the ground up, when it comes to the development software side of IT, very few are as qualified as Arcos.

Best Practices: Microsoft Dynamics CRM & ERP Solutions encompass all the best practices of CRM & ERP, with all the flexibility, familiarity, and functionality you’d expect from Microsoft. It’s a solution that works the way you do, the way your business does, and the way technology should – helping organizations of all sizes, within all industries to build more fruitful, productive relationships with current customers.

Microsoft Dynamics CRM & ERP Integration: Our integration team has experience working in complex, heterogeneous environments that require a seamless integration to provide one holistic solution. Our professionals are recognized by Microsoft as some of the most knowledgeable integrators in the market and we have successfully performed some of the most complex integrations in the industry.

Meet the Mastermind

Kent MacLean, Managing Director

With over 27 years of experience in finance, administration and management consulting in international technology organizations, Kent founded Arcos to extend his concentration on Microsoft Dynamics CRM. Prior to forming Arcos he spent 8 years as CEO of an International award winning Microsoft Gold Certified partner leading and expanding the company in Canada, the Caribbean, the United States and Latin America. Having over 13 years experience with Microsoft Dynamics CRM and over 20 year’ experience with Microsoft Dynamics GP, Kent acts as a project sponsor, championing the Microsoft Dynamics Sure Step Methodology and emphasizing the customer-centric approach to all efforts across the organization.

“Our mission is to transform businesses through quality service and software deployment of Microsoft Dynamics CRM and ERP solutions, tailored to improving business goals while ensuring the highest level of customer satisfaction”