Cisco will take over CloudCherry, a former Indian company which specialized in Customer Experience Management space, ET reported on Tuesday. The acquisition process is likely to end by Cisco’s Q1 fiscal year 2020, as per the closing conditions and approvals.
Once the acquisition is fully completed, members of CloudCherry will step into the San-Jose-based company’s Contact Center Solutions business. The business is led Vasili Triant, GM and VP of Cisco, the company confirmed.
Located in Utah, CloudCherry develops tools for brands that are looking to enhance their websites for an improved customer service experience. Other than that, it offers certain products that have the capability to grasp the importance of changes that affects the customer experience sales outcomes and influences the financial metrics of companies.
Cisco stated that the acquisition will pave the way for them to assist companies to transform their contact center from “delivering reactive care to providing predictive support”.
CloudCherry was incorporated in the year 2014. Its founder was Vinod Muthukrishnan. In 2016, it raised $6million in it’s first-ever Series A financing, which was led by Vertex Ventures and Cisco investments. IDG Ventures India also took part in the funding round. In the second round of the Series A funding, the company raised $9 million led by Pelion Venture Partners and existing investors also took part in the funding round.