Thanks to the pandemic and many other factors, there are many changes throughout the business landscape over the past 12 months.
With that in mind, many companies and sectors are having to adapt rapidly to ensure that they remain competitive and successful.
One market that has noticed many changes is the information technology (IT) industry. The market is has faced many developments and is having to change to suit the new needs of businesses throughout the corporate landscape.
In this article, we explore how the IT sector is adapting and changing around the pandemic so that it can continue to flourish and provide the business market with the services and support it requires.
Providing New Remote Working Solutions
The significant rise in staff working from home is probably one of the most prominent developments that the pandemic has bought about, and it has affected every industry. It has also changed our relationship with technology; home Wi-Fi networks are stretched, and companies need to find ways to connect with and communicate with staff and customers remotely. As a result, the IT industry has been developing innovative new tools and adapt existing solutions to support the rise in individuals working and running businesses from their homes.
Focusing On Improving Cybersecurity
As well as stretching existing tools and putting pressure on domestic Wi-Fi networks, the rise in homeworking has also put companies at risk of cyberattacks. That’s because personal Wi-Fi networks are often less secure than corporate ones, and if staff are using their personal devices, such as laptops and phones, then they might not have up-to-date anti-virus software. As such, the IT market has been working tirelessly to support companies in improving their cybersecurity and keeping their data safe.
Hiring New Staff
As the world moves towards remote working and learning, the IT industry has seen a significant rise in demand for its services. As such, many businesses in the IT market, including digital marketing, technical SEO and website development, are now hiring new team members. This is great news for those staff who found themselves out of work at the beginning of the pandemic because their previous employers didn’t adapt quickly enough and floundered in the face of a global disaster. Many IT companies have branched out into offering new services, such as cybersecurity or remote work set-up, and so they are now hiring new team members to help meet demand and provide clients with the support they require.
Reviewing How Businesses Use Tech
The IT market is constantly evolving, but so too is the business world. As such, companies and consumers alike are continually changing the ways in which they use IT services. For example, SEO is a rising focus for many businesses looking to get noticed by their customers. As their marketing and sales avenues in the physical world have reduced, many companies are now investing more time and effort into SEO. With so many firms now strapped for time and resources, they are also increasingly focused on AI and automation, as this technology can save them a lot of time and effort. If you’re interested in finding out more about how businesses are using IT and search engine optimisation to grow in 2021, then read this article here. It explores the ways in which the business market is changing its view of technology.
Adding Additional Services
As shown above, the way that businesses use and interact with technology is changing. In other sectors, pivoting or adding new services has become the norm, and this is the same for IT businesses. Many companies in the IT sector are doing the same, and pivoting their businesses or adding new services to meet changing client demand. For example, some services, such as website design and development, are in increasing demand, as small businesses that didn’t previously have an online presence seek to build one. Therefore, some businesses that didn’t offer this service in the past, might be adapting and adding it. This links to the rise in hiring in the IT sector; as companies add new services, they need to improve their skillsets and bring experienced staff onto their existing teams.
Thinking About Safety
Much like every other business market, the IT sector has been affected by the virus in that companies that had an office have had to close it. Additionally, any services that can’t be provided remotely, such as server room maintenance, need to be carried out by staff who have safety equipment and support. The IT market has risen to the challenge and has shifted to mostly remote working. Thanks to the remote nature of most of the IT sector’s work, the industry was able to adapt to remote work faster than many other markets, which meant that it was able to protect its staff and remain competitive from the very start of the pandemic.
Developing More Chatbots
Even before the pandemic, consumer expectations were rising, and they were demanding more and more innovative support and services. That included 24/7 customer service, which has helped to grow the market for automated chatbots, which can save companies man-hours and still allow them to provide the customer support their clients expect. The pandemic has led to a further increase in demand for chatbots, as many consumers can no longer visit physical stores where they would usually go for support. As a result of this development, the IT market has been working hard to produce and integrate increasing numbers of bespoke chatbot solutions, so that businesses throughout the market can assist their clients through their websites.
Offering Virtual Helpdesks
As well as providing more chatbots, many IT service providers are turning to using this technology themselves to provide virtual helpdesks for clients. With businesses now almost entirely reliant on technology, they need constant support to help them to use it effectively and ensure that if anything goes wrong, that it is solved promptly. Chatbots and virtual helpdesks can allow IT firms to free-up staff for larger projects that need their time, while allowing the software to help with generating leads and giving basic advice to clients with small problems. The use of this software is helping the IT sector to save time and provide continuous support for businesses who need urgent help or advice on minor issues. Automated solutions are saving IT businesses time and allowing them to concentrate on adapting to all of the challenges that the pandemic has caused over the past year.
Remaining Flexible In The Face Of Continued Uncertainty
As we’ve shown, the IT services market is adapting well to the pandemic, but it’s far from over yet. The world can expect to continue to see the ramifications of the virus for many months, and possibly even years, to come. That means that businesses in the IT sector need to continue adapting and remain flexible. As the IT market’s continued success and the survival, and the thriving of some of the biggest IT firms out there, has proved, the IT sector remains deeply committed to adapting to the future issues that it faces.
The IT sector is renowned for its flexibility and innovation, so while the pandemic is a challenge, it isn’t going to kill the market. This article shows you how the industry is adapting and evolving to meet the challenges that the pandemic has posed.