Surprising Benefits of Restaurant Technology Investment

Surprising Benefits of Restaurant Technology Investment
The Siliconreview
19 July, 2021

With fierce competition and slim profit margins, investing in restaurant technology may not be high on your priority list. After all, it costs money, and your restaurant may already operate reasonably well without it. However, just as many parts of our lives can be improved with technological advancements, the same is true of businesses. Here are some of the most surprising benefits you may experience by welcoming technology into your restaurant.

Easier Communication 

During busy meal services, stress levels can be high, and staff members struggle to communicate their needs to provide seamless customer service. Many restaurant owners who have already invested in a cloud-based kitchen management system say they’ve noticed a significant improvement in communication between all staff members.

With the help of technology, cooks can communicate how long food will take to reach the pass and which menu items are out of stock. There may no longer be any need to rush from the kitchen to the dining room for simple information.

Improved Customer Service

Service with a smile is an integral part of customer service, but it’s not the only factor contributing to a memorable dining experience. Customers want to enjoy swift service, hot food delivery, and a seamless ordering process.

Something as simple as kitchen management software can allow for that. Customers can reserve a table online to avoid missing out, order from their mobile phone for delivery, and even learn about available loyalty programs. Due to superior inventory management systems, they can also be less likely to miss out on their favorite dishes due to underordered ingredients.

Increased Profitability

The average profit margin for a full-service restaurant is around 6%. However, investing in restaurant technology may allow you to notice a significant difference in your bottom line.

Point-of-sale systems can provide food sale data to prevent you from over-ordering. They can also offer online ordering functions to appeal to tech-savvy customers and allow you to gain insight into your best and worst-performing dishes for better budgeting accuracy and menu changes.

Happier Staff

Studies have shown that happier staff is 20% more productive, which adds weight to the idea that a small investment in kitchen technology can be worthwhile.

You can use technology to make sure each shift is appropriately staffed while even being able to swap shifts with ease to accommodate your workers’ needs. POS systems can also take care of many small, time-intensive jobs, which frees up your team to focus on customer service.

Less Wastage

The hospitality sector has contributed up to 12% of the total food waste we produce. Not only can food wastage eat into your profits, but it also has a significant impact on the environment.

Once food enters landfills, it decomposes without oxygen and releases harmful methane gases. If food waste was a country, it would produce the third-most carbon emissions in the world, behind China and the United States. 

As kitchen technology allows you to notice food service patterns, you can purchase food with more accuracy to reduce waste and save money.

Investing in anything new can be daunting, but it can also be worthwhile. Kitchen management technology can allow for more seamless communication, increased profitability, and even a happier workforce.