“Cireson provides world-class System Center services focused on Microsoft Service Manager, Configuration Manager, and Intune”

Born in 2012, Cireson was founded on a simple, powerful idea; to be the forward thinkers on all things Microsoft Cloud and System Center. As a world leader in Microsoft Cloud & System Center, its mission is to make your working life ridiculously more productive by bringing service and asset management together, and that’s the Cireson Platform. It is headquartered at sunny San Diego with offices throughout North America, Australia, the United Kingdom, and Japan. It follows some core values from the beginning; keep it genuine, do the right thing, and listen to customers. This way Cireson provides world-class System Center services focused on Microsoft Service Manager, Configuration Manager, and Intune.

The Asset Management Stream

Cireson offers an Asset management system. Every asset has a lifecycle from purchase to retirement. Asset Management does not need to be expensive or complicated. Cireson directly integrates with Microsoft Configuration Manager, Service Manager, and other sources to manage every asset lifecycle from purchase to retirement. Ensure compliance, reduce costs, and gain control for all your business’ hardware and software assets.

The Cireson Asset Management app directly integrates within Service Manager to enhance the Microsoft System Center, Server, and Cloud Platform’s powerful capabilities. It provides Asset Managers an effective lifecycle view revealing precisely where a particular asset is at any given moment, and whether or not it’s providing value to your business. Track all your IT asset details from the asset status, location, department, cost center, owner, warranty, maintenance, and software licensing to gain control on your true IT operational costs.

Increase security with Password resets

It’s estimated that 30% of service desk calls are password resets, with each call costing around $25. Not only is this expensive, but also a big distraction for the service desk team and a costly use of employee time, when they could be focusing on the business. With Cireson, you can reduce the #1 reason employees call the service desk: password resets. Cireson offers an ROI calculator that can save money by preventing the manual resetting of password. It also offers users secure access 24 hours, 7 days a week with the flexibility and security of resetting their passwords via text message, email or Windows login screens.

Lifecycle management app

The Cireson Lifecycle Management app is a must-have for any successful migration and long-term implementation of Microsoft Service Manager, helping organizations automate the migration process for the entire lifecycle of their Service Manager environment. It controls data promotion by migrating management packs and selecting components to move from testing and staging, through to development and production. Also it shortens the time to release updates to the organization. Instead of an ‘all or nothing’ approach, this app lets you choose what data, configurations, and objects to migrate (including parent/child work items, related objects and runbook data) for a truly configurable experience.

The success story

“The Attorney-General’s Department of South Australia Enhances Self-Service Capabilities with Integration and Automation from Cireson and Microsoft Service Manager”

The Attorney-General’s Department (AGD) brings together a diverse group of functions in the justice sector for and on behalf of the South Australian community. The Department’s vision is of an inclusive, safe and fair South Australia.

The challenge

Looking to provide a consistent support experience for end-users, The Attorney-General’s Department of South Australia knew they needed to enhance their self-service capabilities through customization and automation. Their outdated service management tool, HEAT, was not up to the task. As a Microsoft shop, they had access to Microsoft Service Manager as part of their enterprise agreement. They quickly found that while the underlying technology was there, they would need to customize the solution to provide a more intuitive user experience, increase load times, and integrate all of their processes.

The Solution

“Listening to customer feedback, we knew we needed to improve the overall support experience with more self-service capabilities. After reviewing multiple solutions, we decided upon Cireson because of the Self-Service Portal. The fact that it’s fully customizable would allow us to leverage open-source extensions, instead of having to code our own from scratch,” says Adrian Paech, ICT Technical Specialist, Attorney General’s Department. “One of the first things we did was integrating the Knowledge Base with the Cireson Portal. When an Analyst types in the title of an Incident, the Knowledge Base is searched and related articles automatically pop-up in a friendly message. This enhances Analyst efficiency and helps to provide a consistent support experience across the organization. In addition to that Cireson also created a classification workflow with pre-defined links between Classifications and Configuration Items. When a Classification is selected, related assets automatically pop-up, making it easier and faster for staff to link raw assets to Incidents. AGD has further customized their Service Manager console with dynamic workflows and review tabs. Depending on what information an end-user enters on a request form, the workflow will change. This eliminates redundant activities, reduces manual effort, and enables AGD to use dynamic request forms within the Cireson Portal.

Meet the dignitaries

Shaun Ericson, Co-Founder: With over 13 years of Systems, Asset and Service Management experience, Shaun’s passionate pursuit of technical brilliance in the System Center space led to the creation of the first-ever System Center app store, which now serves as a SCSM platform necessity for hundreds of clients across the globe. Prior to launching Cireson, Shaun steeped himself in the technology industry, working with well-known companies including Peregrine, Remedy, Altiris, LANDesk and Axios.

Paul Sutton, Co-Founder: Paul leads the global sales, marketing, and business development strategies based in San Francisco. He was born in Belgium with an English upbringing, and has been California dreamin’ since 2004. Paul has over 16 years in the software industry working with IT Service and Asset Management organizations such as Computer Science Corporation, Touchpaper, LANDESK, and Axios.

“From the Cireson Platform to Consulting Services and community engagements – everything we do is designed to push technical brilliance forward.”