Cutting -edge healthcare communication solutions helping the healthcare industry evolve: Clarity

The Silicon Review

In the highly competitive world we live in, healthcare technology, particularly healthcare communication, is gaining popularity as it caters to the customers' needs and enhance the relationship between healthcare providers and patients. Up-to-date tools and solutions such providers help patients navigate the health care industry easily.

Globally, there are various healthcare communications providers that provide excellent services, among them Clarity stands out .Clarity Software Solutions, Inc. provides technology driving healthcare communications. As an industry leader, Clarity assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Madison, Connecticut, serving various health plans throughout the country. The company’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, mobile, or email.

Cutting-edge solutions, today and tomorrow - innovation is part of Clarity's DNA. Its solutions were developed by a team of experienced industry professionals with a vision for how member communications could be done better. Flexibility, configurability and scalability are fundamental characteristics of its platform. Clients can always be assured of working with the most forward-leaning tools, designed to leverage the latest in technology and meet evolving business needs.

Solutions offered by Clarity

Healthcare ID Cards

Clarity has a comprehensive solution to produce healthcare ID cards for organizations that showcases the benefits of the plan, enhances sales opportunities, and makes administering communications more efficient. Dynamic templates for card designs can be combined with variable data and web-based information through a simple online interface for 100% variability accompanied by 100% variable welcome letters. Control production online by holding cards for review, overriding data or shipment methods or, when applicable, pulling cards from distribution.

Healthcare Communication Enrollment Kits

Clarity has a comprehensive solution to produce healthcare communication enrollment kits that creates a workflow that is fully automated and traceable and allows users to manage the integration of their member data, documents and designs to create highly complex and variable output. Dynamic templates from existing documents allow you to generate a variety of kits: pre-sales kits, healthcare communication enrollment kits, welcome kits, EOCs, ANOCs, directories, formularies, certificates, benefit guides or administration kits. Clients control production to take advantage of the most cost-effective postage services or to consolidate what were independent mailings into one booklet.

Mobile & e-Delivery

Clarity has a comprehensive solution to provide mobile delivery of ID cards and plan benefits information through their healthcare mobile app. Healthcare organizations can also deliver communications electronically, giving clients the option to print only some pieces print none, or to print only those requested by the member. Electronic images of communications can be integrated with portals and mobile applications to render to a recipient in real time. They may also be distributed to mobile applications via the Clarity Smartphone solution. Clients can manage their credentialing system authentications through their member portal. The mobile application can be branded for a client and configured to specifications through common interfaces or client preference files.

Healthcare Brochures

Aiding in healthcare member engagement, Clarity has a comprehensive solution to produce healthcare brochures, or Member Guides, that create efficiencies for organizing and personalizing materials. Includes pertinent member information such as benefit schedules, network information and details on how to use resources such as member portals. The member's personalized ID cards are included with the guide, which have traditionally been mailed separately. Content for Member Guides and healthcare brochures are fully compiled on-demand according to plan design. Personalize for each member or group, engaging members and increasing their level of satisfaction. E-delivery capabilities allow you to make the detailed information necessary for membership accessible through the member portal.

Healthcare Form 1095-B

Clarity provides a comprehensive solution to produce healthcare form 1095-B that makes administering communications more efficient for organizations. A simple, online interface archives previous forms, populates new forms and is always aligned with distribution requirements. Clients can publish member centric forms that are combined with variable data to allow static plan specific information to be combined with personalized materials such as masked social security numbers, as required by the IRS.

Healthcare Letters

Clarity has a comprehensive solution to produce letter correspondence for healthcare organizations that is easy to implement and allows for fast, efficient, flexible healthcare letter design and production. A simple, online interface allows you to archive previous versions, create new designs and comply with distribution turn-time requirements. Create plan and member-specific letter templates that combine dynamic variable information and static content. All changes are detailed through audit trails that are viewable for history and compliance. Every letter can be viewed in the online repository along with mail date information for regulatory requirements.

Meet the Leader behind the success of Clarity

Steven Mongelli, President & Chief Executive Officer. Steve joined Clarity in January of 2008 after a decade inside the national healthcare and insurance business marketplace. His success with new product development and marketing strategies for membership enrollment and retention have been instrumental in bringing Clarity to the industry-leading position it holds today. His impact on the company is best measured by their phenomenal sales growth and positive retention rates. Clarity most recently scored a NPS® score of 55 which outpaces both the healthcare and software industry averages and underscores Clarity’s commitment to client satisfaction.

Steve was most recently the Chief Operating Officer at Clarity and has spearheaded numerous initiatives: developing successful print-on-demand programs, streamlining marketing communications, developing modern, cost-effective solutions to replace inefficient legacy documentation methods, and ultimately, creating both an enhanced member and client experience.

In 2020, he was promoted to President & Chief Executive Officer and now oversees all aspects of Clarity’s business, focusing on continued growth, exceptional client service and product innovation.

Steve holds a Bachelor of Arts from the University of Richmond