Deploy AI-driven Enterprise Search to Maximize Your Team’s Productivity: BA Insight

Our software integrates with various search engines including Azure Search, Elasticsearch, SharePoint Online, and SharePoint Server.

BA Insight's Software Portfolio makes search intelligent by connecting machine learning, cognitive computing, and enterprise systems to help you power a new generation of intranets and AI-driven search solutions. Our software is easy to implement, use and upgrade, replacing traditional approaches that require customization.

Professional Services

The Insight to Transform Your Intranet:

To transform your intranet, you need a partner. One who will bring you new and innovative ideas with deep knowledge, meaningful insights and the broadest range of capabilities. A partner who works shoulder to shoulder with you to help create an intranet that your people will love. BA Insight is that partner. Our consultants bring years of experience in portal design, search architecture, and project best practices that deliver results.

It is a fact that SharePoint implementations fail because of too many customizations and too few experts on the project. Even if the initial deployment succeeds, ongoing success is at risk if the right knowledge is not transferred. Our consultants ensure that your team understands both the why and the how acting as a true mentor and partner who cares about the long-term success of the project. Throughout implementation, our goal is to ensure a smooth and successful launch while assuring the internal project resources become self-sufficient beyond the completion of projects. We use a combination of eLearning, synchronous training, consulting and mentoring to implement a project in the shortest timeframe with the lowest cost and risk. Our goal is to ensure that every implementation is successful and meets or exceeds user expectations while coming within the defined budget and timeline. We use collaborative requirements review, joint design, and planning, direct mentoring and hands-on guidance to ensure project success and detailed knowledge transfer. The result is low cost, low risk and faster time to value. Our goal is for you to think of us as a member of your team, and to build a trusting long-term relationship with you. 

 Customer Support

The mission of BA Insight’s customer support team is to ensure our customers’ successful use of BA Insight solutions and be viewed by our customers as a key business partner that provides world-class support, services, and expertise, as well as timely and appropriate information.

BA Insight customers have unlimited use of our web-based support portal built using the BA Insight Software Portfolio and Microsoft SharePoint. Within the portal, customers have access to FAQs, a detailed knowledge base, documentation and software downloads, discussion forums, case submission and management, and much more. 

Customers with an active maintenance and support agreement will also be entitled to updates, enhancements, and new versions of the software. Several resources, such as technical documentation, user forums, an in-depth knowledge base, and much more is available on our 24x7x365 Customer Support Portal.

BA Insight customer support is your single point of contact following implementation, and the team is committed to helping customers maximize productivity while ensuring minimal downtime. This is not a traditional call center, but rather a highly skilled team that provides technical support and troubleshoots technical issues in relation to maintaining BA Insight solutions. Technical issues or “cases” are assigned to a BA Insight Technical Support Engineer who has expertise with your specific BA Insight product.

BA Insight’s Software Portfolio enables you to deliver more efficient, personalized, and relevant user experiences.

How We Do It: Our Software

As a technology company, we invest heavily in the development of software that enables IT agility, removing infrastructure dependencies and roadblocks from application projects. Our Portfolio consists of: 

SmartHub: An AI-driven platform that provides a modern, Internet-like search experience with support for multiple search engines. It enables Natural Language Query, Search Bots, and Machine Learning-based recommendations for personalized information delivery. It integrates with Microsoft’s AI Platform and Google Cloud’s Machine Learning Services.

AutoClassifier: Intelligent tagging, metadata generation, and text analytics make content findable.

Applications: Smart Previews and Expertise Locator help users find relevant information faster for improved productivity.

Connectors: Secure connectivity to over 70 enterprise systems enable unified views of all knowledge assets.

The CEO Corner

Massood Zarrabian, CEO, and Chairman of the Board: Massood Zarrabian joined BA Insight as Chief Executive officer and Chairman of the Board in 2013. A software veteran with over 35 years of experience, Massood has a strong track record of building and growing profitable, venture-funded software companies. Prior to joining BA Insight Massood served as CEO and Chairman of Certeon, and prior to that, he served as President and CEO of OutStart from 2001 to 2012, which was acquired by Kenexa. Previously, Massood served as President and CEO of ServiceSoft Technologies, where he led the company’s successful merger with Broadbase Software. He also held management and executive positions at Computervision Corporation for nearly 22 years, in a variety of roles in research and development, sales, and marketing. Massood received a Bachelor of Science degree from Massachusetts Institute of Technology.

“Our team has deep expertise in information technology, intranets, extranets, portal design, application connectivity, security, Microsoft SharePoint and the BA Insight Software Portfolio.”