Helping Organizations Deliver Faster and More Enjoyable Experiences That Create Lasting Relationships: Kofax

Kofax is a leading supplier of software and solutions to automate and digitally transform human and information intensive processes across the front and back-office operations. These can dramatically improve customer engagement, greatly reduce operating costs, mitigate compliance risk and increase competitiveness, growth, and profitability. Its broad range of software and solutions can be deployed in the cloud or on-premise, and include robotic process automation, business process management, multichannel capture and other critically important capabilities. These provide a rapid return on investment to over 20,000 Kofax customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers its software and solutions through its direct sales and services organization and more than 650 indirect channel partners in more than 60 countries throughout the Americas, EMEA, and the Asia Pacific.

Power Your Business Processes With the World-Class Kofax Products & Services

Kofax products provide a dynamic and fully integrated approach to automating and accelerating business processes.

KOFAX in SPA development and deployment platform

Kofax is a leading provider of smart process applications (SPAs) that simplify the business critical First Mile of information-intensive customer interactions. Through a single, centrally managed platform, it combines market leading capture, process management, analytics and mobile capabilities that enable organizations to increase their responsiveness to customers, provide better service, gain a competitive advantage and better grow their businesses while reducing operating costs.

• Kofax Mobile Capture Platform: Kofax leverages mobile devices to capture, cleanse, extract and validate the information that drives today's business. With this powerful capability, organizations can quickly and easily add real-time, interactive information capture and process management capabilities to their mobile apps in order to "meet customers where they are" and provide better service for a competitive advantage.
• Smart Process Applications: Kofax SPAs dramatically transform and simplify the business critical First Mile of information-intensive customer interactions. They support collaborative processes that are people and information intensive. Kofax SPAs are perfect for processes that require the capture of documents and data to drive business processes and solve specific business challenges.

KOFAX in Process Intelligence and Analytics

• Kofax Insight: Kofax Insight provides process-aware solutions that eliminate the cost and complexity of conventional business intelligence (BI) while delivering advanced functionality for operational performance improvement. It integrates real-time event monitoring and business process optimization through interactive dashboards and comprehensive reporting.

• Kofax Analytics for capture: Kofax Analytics for Capture provides optimized out-of-the-box dashboards focused on elevating the visibility and performance of the capture Kofax Analytics for Capture delivers interactive views of performance and productivity metrics to better enable administrators to report on the effectiveness of their capture solution as well as valuable information to improve system throughput.

• Kofax Analytics for TotalAgility: It provides reports and dashboards that give valuable, real-time information such as average turnaround time, volumes of entities in the process, general trends, and other overview metrics. Metrics that help organizations understand real-time trends including performance, accuracy, and costs of processes enable timely decisions and process improvements.

Testimonials

“Robotic process automation is not about replacing jobs, it’s about letting people focus on value-add work. This adds up to a better experience for customers—as they receive more personal and responsive service—and a more efficient way for Crete Carrier to run the business.”

• Jim King, Customer Relations Manager, Crete Carrier Corporation

“Before we were always playing catch-up when it came to managing the onboarding process—there was just so much paper that needed to be dealt with, and we could never seem to get on top of it all. Today, that’s all changed with Kofax—we’re doing more than just keeping up, we are working proactively to make sure we’re managing information and our people as effectively as possible. And that’s helping HR to be a better partner to the business.”

• Melissa Laney, Team Leader, Compliance at Domino’s Pizza LLC

Greet the Bigwig

Reynolds C. Bish, CEO: Reynolds was named CEO of Kofax in 2007. Prior to Kofax, he co-founded and was CEO of Captiva Software Corporation, a leading provider of input management software and services, and a NASDAQ listed company that was acquired by EMC Corporation in December 2005. Reynolds was previously CEO of Unibase Systems, Inc., a private company that revolutionized the data entry market by providing software and systems on industry standard, open platforms. He was also a co-founder and CFO of Covalent Systems Corporation, a venture capital-funded private company that was a leading provider of data collection and production management systems for commercial and in-plant print shops. He also served as CFO of Fafco, Inc., a NASDAQ listed company that was a leading provider of solar heat exchangers and was a CPA with Price Waterhouse.

Reynolds is a recognized industry spokesperson, honored as an Entrepreneur of the Year by Ernst & Young in 2003, and named a Director of the Year by the Corporate Directors Forum in 2008. He holds a Bachelor of Science in Business Administration from the Pennsylvania State University.

“We digitize and reduce latency between all the touchpoints along the customer journey.”