Increase Sales, Boost Profitability, & Improve Customer Engagement with: Reflexis Systems

A complete platform for corporate, store, & labor operations.”

Reflexis is the pioneer in real-time store execution and workforce management solutions that enable retailers to execute their customer engagement strategy flawlessly and uncover profit. The Reflexis platform of real-time store execution, task management, compliance, time and attendance, and labor scheduling (including budgeting, forecasting, and employee self-service) enables retailers to align store labor & activities to corporate goals and institutionalize best-practice response to real-time metrics and alerts.

For the past 15 years, more than 200 customers in multiple vertical categories such as retail, hospitality, and Quick Service Restaurants have reported dramatic improvements in compliance with corporate strategies; higher productivity of corporate, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management and real-time execution solutions. Reflexis StorePulse^® synchronizes activities with real-time metrics, alerts, and customer demand. Stores, hotels, and restaurants can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.

Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts, with the Customer Operations Group in Kennesaw, Georgia and international offices in the UK, Germany, and India with additional sales presence in Canada and Latin America.

Retail Management at its Best

ReflexisPlus: It provides a cloud-based, pre-configured family of task management, Retail auditing, and mobility solutions that can be implemented in 3-5 weeks. Each ReflexisPlus solution includes built-in best practices based on the experience Reflexis has gained from implementing task management and store auditing solutions for some of the best-run retailers in the world. This comes configured “out of the box” to support the organizational structure, projects, and task types of specific retail categories such as Grocery, Convenience, Big Box, and Specialty.

The Reflexis StorePulse^®: This real-time customer engagement platform enables retailers to sense key events and trends happening inside and outside stores and intelligently redirects store associates to provide exceptional customer service. Reflexis StorePulse^® uses real-time data from any source, analyzes it, and sends alerts with appropriate follow-up actions to the right corporate or store employee. It also provides a single interface on mobile devices for managers to view their real-time workforce management alerts and tasks coming from a variety of applications.

Store Execution: Reflexis solutions for Store Operations enable retailers to ensure consistent execution of their corporate strategy by all stores and recover the sales they would have otherwise lost. Reflexis solutions include Task Manager (for closed-loop task management) and StoreWalk (for ensuring consistency from enhanced store walks and audits). Reflexis Store Execution solutions enable retailers to boost productivity, increase sales, and realize rapid ROI. Reflexis has repeatedly implemented its solutions in 21 weeks or less, across multiple store formats at some of the world’s largest retailers.

Advanced Analytics and Reporting: Retailers spend months or years on “Big Data” projects where they attempt to aggregate data stored by different applications so they can provide reporting tools to identify problems. Now with Reflexis Advanced Analytics and Reporting^™, retailers can rapidly put tools into the hands of executives, corporate planners, and managers to gain insight into their labor and store operations. Reflexis Advanced Analytics and Reporting™ enables retailers to easily build and share reports and analysis based on historical and current data stored by solutions such as StorePulse^®, Task Manager^™, StoreWalk^®, Workforce Manager^™ (budgeting, forecasting, and labor scheduling), Employee Self-Service^™, Time and Attendance^™. Reflexis Advanced Analytics and Reporting also integrates with data from third-party systems such as Point of Sale, Supply Chain Management, e-commerce, and more. With Reflexis Advanced Analytics and Reporting™, retailers can:

• Analyze trends regarding task assignment and completion across functional unit hierarchies and variable time spans
• Identify labor scheduling trends at a store, region, district, and company level regarding labor costs, schedule accuracy, store manager edits, and sales floor coverage / customer traffic
• Discover systemic causes of task non-completion and audit non-compliance with the ability to drill down into specific instances
• Identify trends and specific employee repeat offenders regarding sick callouts, tardiness, and overtime
• Forecast and look back to identify employees who are close to slipping from part-time into full-time status

Meet the Executive

Prashanth Palakurthi, Founder and CEO: Prashanth has spent over 25 years with enterprises in Europe, Asia, Caribbean and the USA – advising them on Alignment of Business and IT Strategies. Prashanth is a double graduate with Masters in Mathematics and Management Studies from the Birla Institute of Technology and Sciences, Pilani. Prashanth serves as an Advisor to the Board of the Giving Back Foundation spending time on Autism Research and is a frequent contributor to educational programs at his University. Prashanth’s fantasy is to become a world-class Bridge Player and hopes to find time to learn it well.

Sundar Ranganathan, Chief Technology Officer: Sundar ensures that Reflexis technology seamlessly integrates with the customers’ enterprise platforms. He is the technology “guru” who explores and validates all technological decisions in the organization. Before coming to Reflexis, Sundar was the senior lead for Database Systems porting and integration strategy at ICL Systems, UK. When ICL became part of Fujitsu, Sundar was the Chief Technology Strategy Advisor for Fujitsu Caribbean. Sundar has a Master of Science from Birla Institute of Technology and Science, Pilani, and has more than 20 years of international business experience.

“We Enable retailers to ensure consistent execution of their strategy to provide a seamless online-to- stores shopping experience.”