The Silicon Review
“Action is the foundational key to all success.” – Pablo Picasso
NCR Corporation is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 600 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make life easier. It does this by listening to the customers, keeping their best interests in mind, and always working to make interacting with the business an exceptional experience. Read on to learn more about how the company became the world leader in consumer transaction technologies.
The Shared Values
The company runs the everyday transactions that make people’s lives easier. Its software, hardware, and services enable 550 million transactions daily and its promise is that every interaction people have with NCR is an exceptional experience.
But what really makes NCR that different from other companies? “Our shared values. It is leading how the world connects, interacts, and transacts with business because we do what we say we’ll do and stay accountable. As a united team, we consider a wide range of perspectives in bringing courageous new ideas to the real world, making sure that everything we create benefits everyone we work with. Just as important as what we do, it’s what we don’t do that tells our story. We never stop asking why, never stop improving, and never back down when facing tough challenges? Even if that means changing,” says William Nuti, CEO
Explore Retail with NCR; says William Nuti
Convenience. Accessibility. Choice. It’s what your customers want from you – and they expect it anytime and anywhere. We know it’s tough to keep up with consumer demands while managing siloed, disparate technologies. But our experience across industries helps us simplify it all, so you can deliver a true omnichannel experience.
Achieving true omnichannel is perhaps the biggest challenge facing the industry today, but one that we can tackle together with the right solution. We provide solutions encompassing software, hardware, services and expert consultation to almost every kind of retail business, including Food, Drug and Mass Merchandise, Department and Specialty Retail, Petroleum and Convenience Retail, and Wholesale Distribution. With NCR, you can:
No matter your size, where you operate or who you serve, we’re here to help you build a cohesive retail ecosystem. NCR technologies leverage your existing assets and are custom fitted for any retail operation — whether you’re CIO of a multinational corporation, opening your first convenience store, or anywhere in between.
Success Story of a Happy Client; Greer’s Markets
The Challenge: Throughout its near 100 year history, Greer’s Markets has made a promise to its shoppers to “enthusiastically continue to improve our team, customer service, values, community involvement, and performance.” Within the walls of its 30 southern based store locations ranging from 8,000 to 40,000 square feet, the associates of Greer’s Market strive to uphold that commitment amidst a sea of publicly owned competitors. In 2011, Greer’s Market took a step towards improving its customer service with the installation of self-checkout. The original deployment was unsuccessful due to hardware and software malfunctions causing lanes to be shut down for several hours at a time. Rather than shelve the idea in its entirety, Greer’s Market turned to NCR and channel partner, Truno, for help. Owner Jackie Greer said, “We knew our customers wanted it and that the time for the technology was now. It made sense and even though it didn’t work the first time, we knew we had to try again.”
The Solution: NCR, together with Truno, worked with Greer’s Market to deploy four self-checkout units and NCR FastLane software in October, 2014.
Attendants were skeptical at first, but today they have become advocates of self-checkout. “Many of our attendants have relationships with our shoppers, and we have found that they actually are encouraging them to use the self-checkout lane rather than wait for an assisted lane to open,” Jackie Greer reports. The positive feedback from attendants is one of the reasons Greer’s Markets sees usage numbers of over 50% a day for its NCR FastLane SelfServ Checkout lanes.
Customer service has continued to improve, proving that self-service is better service. Jackie Greer said a customer told him she was shopping at a local competitor that offered self-checkout and she has switched to Greer’s. He said, “It was a real eye-opener for me. Customers expect self-checkout.” Attendants at Greer’s Markets are well- trained and able to offer as much or as little assistance as the customer prefers.
Operational efficiency was another key factor in determining whether or not the NCR FastLane SelfServ Checkout launch was successful. With note and coin recycling, the stores found they could open with a much lower amount of cash and reduce the need for replenishment and cash pick-ups throughout the day. Labor scheduling was also optimized to ensure coverage and consistent service throughout the day.
Meet the Master
William Nuti, President, CEO and Chairman: William is highly respected for his leadership skills and acclaimed for his vision and expertise in transforming and reinventing companies for sustainable and profitable growth. Since joining NCR in 2005, William orchestrated one of the most successful business reinventions in recent history, while transforming the way
consumers connect, interact and transact with business. With over a century of legacy and culture at its back, William made critical decisions to reinvent NCR over the long term, including shifting the core business model of NCR from hardware to more software and SaaS, acquiring several high-growth companies, and expanding into new markets, adjacencies and underpenetrated emerging geographies.