PatientPop: Leaders in Practice Growth

In a 2019 survey of U.S. healthcare providers, 90 percent said they practice in a competitive market; more than one-third define their market situation as highly competitive. Today’s patients are active healthcare consumers, with more places to seek care—virtual telehealth visits, walk-in clinics, urgent care centers—and immediate online access to information. As a result, practice growth has become a key goal for medical practices.

A practice growth solution helps doctors and other providers capitalize on the way patients now look for and assess care. The right platform empowers doctors to achieve high-performance business goals and ongoing growth in the digital world.

Leading the way in the practice growth category is PatientPop. The company’s practice growth technology platform, which includes a comprehensive telehealth solution, enhances and automates each touchpoint in the patient experience, from the first impression a doctor conveys online to online appointment scheduling and post-visit follow-up.

PatientPop makes it easy for healthcare providers to promote their practice, attract more patients, and retain them for life. The company’s platform brings together the tools and tactics necessary for a complete growth strategy including patient acquisition, retention marketing, and business insights. The company’s technology also invites patients to share their opinions and feedback with healthcare practices, generating testimonials that help practices establish and maintain a solid, influential online reputation for their brand.

The company was founded in 2014 and is headquartered in Santa Monica, California.

Genesis

PatientPop was founded by Luke Kervin and Travis Schneider, two experienced entrepreneurs who serve as the company’s co-CEOs. PatientPop is their third successful venture and was created to help healthcare providers thrive by delivering a digital, convenient level of connection and service to patients. Over the past six years, the company has changed how healthcare practices manage and promote their business, and deliver a better patient experience.

The company’s healthcare technology platform helps practices attract more patients, manage their online reputation, modernize the patient experience, and automate their front office. PatientPop also integrates its platform with the most widely used electronic medical record systems.

The Galvanizing Aspects of PatientPop

PatientPop uses multiple customer feedback channels to continuously track satisfaction, develop and refine its platform, and improve the customer experience. The PatientPop practice growth technology is the first on the market with a single platform designed to help practices respond to evolving patient habits.

Service Excellence

• PatientPop addresses a major gap in the healthcare industry: the lack of technology used by medical practices to help them thrive and make the patient experience more convenient. Without PatientPop, practices are left to cobble together piecemeal solutions from multiple vendors, resulting in excessive cost and a lack of visibility into performance metrics.
• PatientPop helps healthcare providers thrive by transforming the healthcare experience into an easier, more positive journey for patients.

Accolades: Widespread Recognition

• Ranked third on Entrepreneur magazine’s annual list of ‘The Best Entrepreneurial Companies in America’
• Ranked number 35 on ‘The 2019 Deloitte Fast 500’ list
• Ranked number 125 on the Inc. 500
• Awarded ‘Best Tech Culture’ by Tech in Motion
• Listed as one of the ‘50 Fastest- Growing Companies’ by The Silicon Review
• Included as a ‘Top Digital Tech Company’ two years in a row by Built In Los Angeles
• Certified as one of ‘The Best Places to Work’ (2017, 2018, and 2019) by Great Places to Work
• Ranked in ‘The Top 10 of Healthcare Tech Outlook’s 2018 Healthcare Communication Solution Providers’

Future Intent: Sky’s the Limit

The positive, collaborative environment at PatientPop is the foundation for ongoing growth, and a focus on helping healthcare providers thrive nationwide.

PatientPop has helped garner the following for its practices:

• Google impressions: 936 million
• Appointment requests: 22 million
• Positive testimonials: 1.3 million

Leadership | PatientPop

Luke Kervin, Co-founder, serves as the Co-CEO of PatientPop. Kervin oversees all aspects of strategy, operations, and product development at PatientPop. Prior to co-founding PatientPop, he co-founded and was the president of ShopNation. Kervin holds a business degree specializing in Commerce and Finance from the University of Toronto.

Travis Schneider, Co-founder, serves as the Co-CEO of PatientPop. Travis oversees all aspects of strategy, sales, and business development at PatientPop. Before PatientPop, he co-founded and served as the CEO of ShopNation. He also co-founded StarBrand Media with Kervin, and served as the CEO. Travis holds a degree in Business and Economics from Wilfrid Laurier University. He is a two-time recipient of the KPMG Enterprise Entrepreneur Award.