Providing Critical Mobile Support for Applications across Industries: AetherPal

Reliable mobility is critical to business operations and critical to the delivery of services. In many job functions, when a device is down, users are unable to complete core business functions, jeopardizing delivery, production, and revenue. As businesses embrace digital transformation, they become dependent on real-time mobile apps, and information.

Mobile workers require always-on data, connectivity, directions, and knowledge throughout the business and decision-making processes. Every business and mobile operator today realize the value of always-available mobility. 

Founded in 2009, AetherPal helps enterprises drive app adoption and usage through mobile task-based tutorials and keep their apps running through remote support and self-service so that enterprises can efficiently and reliably scale their businesses on mobile. AetherPal customers deploy Mobile Support software on more than 45 million mobile devices helping mobilize their business processes while minimizing infrastructure costs. AetherPal is backed by New Venture Partners and PJC.

The AetherPal Products

AetherPal’s patented Mobile Support Management (MSM)

AetherPal helps enterprises efficiently and reliably scale their businesses on mobile. AetherPal offers a solution to enterprises and mobile operators with its always-available Mobile Support Management.

The Mobile Support Management software by AetherPal helps efficiently scale mobile deployment:

• Approximately 50% of all IT support calls relate to a mobile app, process or device support request - Downtime is costly. Conventional enterprise support desk using phone and email doesn’t meet business continuity needs, nor provide remediation or efficient training, often driving shadow IT practices.
• Boost ROI and User Satisfaction, Lower TCO - On-demand Remote Support boosts mobile utilization, time and cost savings capabilities improve return on investment (ROI), app engagement and help lower mobility total cost of ownership (TCO).
• App Adoption and Usage - 74% of IT decision makers report ROI from mobile app integration proved the value of implementation; Redhat mobility survey notes that 79% percent of all U.S. companies report mobile apps contributing to their success.
• Complements Mobile Software Infrastructure Ecosystem - AetherPal’s MSM offering complements and integrates with existing mobile apps, Enterprise Mobility Management (EMM) offerings and leading third-party IT trouble ticketing solutions like ServiceNow. MSM also improves the workforce scale and scope of popular EMM offerings, including MDM and MAM.

Remote Support Keeping Mobile Users Productive

Critical business processes are now literally in the mobile worker’s hands at the register, taking inventory, collecting vitals, and making decisions. Mobility is at work every day in warehouses, vehicles, kiosks, Point of Sale, and Point of Care. The mobile delivery mechanism for getting crucial information to workers, customers, and partners at the right time is critical to business success.

With real-time, secure mobile insight into IT applications, devices and connectivity, AetherPal’s award-winning MSM Remote Support software resolve issues quickly and efficiently, without a trip to it.

Remote Support enables IT departments to securely connect to remote devices in the field to efficiently diagnose, remediate, and support apps and devices to increase uptime, productivity while reducing downtime, device returns, and service calls.

GuideMe Digital Adoption Platform: Simple Seamless On-Demand

Designed with the mobile-first businesses in mind, AetherPal’s GuideMe Digital Adoption Platform makes employee learning, adoption, and usage of enterprise applications effortless. GuideMe provides a platform to easily automate mobile business processes and employee training with instructional and real-time guides. It is a virtual coach for every mobile workforce.

AetherPal Mobile Support Maximizes Mobile Up-time for Enterprise Markets and Operators

Every business and mobile operator realizes the value of always-available mobility. AetherPal’s patented Mobile Support solution helps end a costly mobile business process, user device, and application downtime. AetherPal Mobile Support scales every line of business and IT with a platform capable of supporting mobile applications, end-users, and devices of every major mobile operating system.

Enterprise workers are dependent on mobile access to complete their job functions, drive the business, and drive revenue. AetherPal Mobile Support enables enterprises to efficiently scale their mobile deployments and provide reliable mobility to their users. Partners, including mobile operators, enhance their enterprise user remote support and simplify mobile remediation using AetherPal Mobile Support software to deliver a turnkey mobile life-cycle experience, lower support costs and minimize costly device returns.

Reliable mobility is critical to business operations and critical to the delivery of services. In many job functions, when a device is down, users are unable to complete core business functions, jeopardizing delivery, production, and revenue. As businesses embrace digital transformation, they become dependent on real-time mobile apps, and information. Mobile workers require always-on data, connectivity, directions, and knowledge throughout the business and decision-making processes.

Enterprise

Enterprise users demand easy to learn, easy to use, and reliable mobility and AetherPal delivers with award-winning Mobile Support Management.

Mobile Operators / Network Carriers

As companies advance their mobile strategies, there is a significant opportunity for managed mobile solution providers.

Meet the CEO

Daniel Deeney, CEO: Daniel leads the company’s overall vision and strategy to expand its leadership in the enterprise mobility market through its focus on mobile support for end users. Prior to AetherPal, Daniel was a founding partner of New Venture Partners, a leading venture capital firm with $700 million under management. Before joining New Venture Partners, Daniel was with its predecessor organization, Lucent New Ventures Group.

Daniel holds an MS in Management of Technology from the Wharton School at the University of Pennsylvania/Penn Engineering, an MBA from Pepperdine University and a BS in Finance from San Diego State University.

“Business continuity depends on mobile user and application uptime. Our Mobile Support software is essential to many workforce groups in key industries. Mobile Support Management lowers mobile support costs and drives app adoption.”