The Silicon Review
Our Mission is Client Satisfaction
CDM Software Solution was established at the beginning of the personal computer technology evolution because there was a need to provide a global logistics software solution required by the freight forwarding operations industry. One of CDM’s very first significant projects was to provide a global freight management solution for one of the largest steamship lines in the world. CDM’s software solution had to connect over 800 global offices and transmit data on a daily basis to a centralized location. During an era of dial-up modems and limited satellite connectivity, CDM’s technical team create a unique data redundant synchronization solution that transmitted booking, shipping and manifest data on a daily basis so the corporate headquarters would be able to determine performance levels for each of the 800 offices. The foundation of the freight management solution and connectivity is still in use more 30 years after initial implementation.
In Conversation with Darrell Ortiz, Founder and CEO of CDM Software Solutions, Inc.
Q. What’s the difference between having a business and having a brand?
A business’ brand is an important strategic definition of the company and how the company is going to help the customer solve a particular business challenge.
Q. How did your company stand out?
CDM was able to stand out because we were able to compete against much larger organizations and provide a dynamic, flexible global logistics software product that was scalable.
Q. What are your company’s core values?
Simple, listen to customer and provide a global logistics software solution that meets their requirements and budget. CDM is a leader because our global logistics software solutions continue to evolve through integrations of the latest technologies such as Blockchain and IoT. CDM’s research and development team continue to enhance our existing product line through customer interactions.
Q. How have you evolved over the years?
CDM’s customers continually ask that our global logistics software become more automated providing shipment status and exception reports to customers and within the operations management staff. CDM’s technical team meets with customers to gather insight on customers’ requirements and utilizes the information gathered from a broad range of customers to implement software enhancements to help all of CDM’s customers compete in the global supply chain and logistics market. CDM’s customers are actually partners and we work constantly to build trust and develop a long-term relationship with the customer. This relationship serves to benefit both the customer and the customer’s customer. The global logistics industry is extremely competitive and CDM’s customer demand to provide dynamic and flexible global logistics software through user feedback serves as a challenge within CDM’s culture to keep customers happy and engaged. CDM Software Solutions has served global customers for over 30 years. Through the decades of service to our customers, CDM has built a significant support infrastructure that includes a well- trained support team and well supported hardware and security tools.
Q. What are the products you offer?
We offer variety of products and they are as follows:
Q. How do you tackle your customer needs?
CDM Software Solutions constantly improves customer service through customer feedback and engagement. CDM’s customer indicate top priorities for resolving their top problems and CDM’s support team works to make sure these solutions are implemented in a timely manner.
Q. How do you and your company contribute to the competitive global IT platform at large?
CDM Software Solutions believes in incorporating cutting edge technologies to fulfill customer’s requirements and obligations to their customers. CDM has successfully incorporated EDI, web services and GPS to our existing CDM Web Freight platform. In addition, CDM is incorporating BlockChain and IoT for existing customers to further meet security and visibility requirements.
Q. Do you have any new products ready to be launched?
CDM Software Solutions launched CDM Web Freight Q2 of 2019. CDM Web Freight harnesses 30 years of customer’s feedback in to a global web based freight forwarding operations solution that incorporates shipment flow from an origin agent to a destination agent streamlining data entry, shipment documents, shipment compliance and shipment tracking. CDM Web Freight’s multiple language capability supports English, Spanish, French, Dutch, German, Japanese and Simplified Chinese. CDM Web Freight includes global shipment compliance support for Customs Agencies of the United States, Canada, Japan, England, European Union, South Africa and Israel.
Q. Where do you see your company a couple of years from now?
CDM Software Solutions continues to grow its freight forwarding operations market share and with the release of CDM Web Freight, CDM Software Solutions expects to increase market share by 10% to 20% in the next few years.
30 Years and Still Running
Darrell Ortiz | Founder & CEO
Darrell founded CDM Software Solutions while attending the University of Texas at Auston in 1988. It has been more than 30 years and the company still stays strong in its vertical, all thanks to Darrell Ortiz.