Providing World-Class IT Services, Day In and Day Out: Virteva

More-problems-solved as a service.

Virteva brings the tools, expertise, and resources needed to make it a reality so you can focus on the bigger picture: running the business. Virteva’s state-of-the-art operations center is based in Minneapolis, MN and runs on ITSM best practices and tools from ServiceNow^©, Microsoft, Cisco, and other leading technology providers.

Virteva delivers managed IT services and project-based consulting services that optimize our customer’s IT infrastructure and operations. Headquartered in the Twin Cities and serving customers worldwide, Virteva services help our customers say “Yes” to the wide spectrum of information technology demanded by their business, employees, and customers, securely and reliably, anyplace and anytime.

Today’s dynamic range of IT business technologies requires saying “Yes” to the cloud of Devices (tablets, smartphones, and mobile end-user technologies), Servers (virtual compute, storage and networks), and Services (SaaS, collaboration, and social media).

Saying “Yes” on a 24x7 basis, Virteva’s state-of-the-art Operations Center runs on ITSM best practices and tools from Microsoft, Cisco, ServiceNow and other leading technology providers.

Driven for Continuous Improvement

Virteva doesn’t just resolve tickets. It solves core issues. Using a combination of people, data, best practice templates, automation, and process enhancements, Virteva attacks problems at the source and reduce contact volume over time. And through its partnerships with key industry leaders like ServiceNow and Microsoft, Virteva has insight into the latest developments and know how to make these advancements work for our customers.

Purpose-Built Training

Virteva is uniquely qualified and incentivized to provide end-user and systems administration training because well-trained users are happier, more productive, and easier to serve. Its training services help organizations gain better ROI from technology investments, get better feedback on improvements, and see wider levels of adoption among their users. Virteva provides custom configured end-user training for all the products that it implements, including Microsoft Office 365, Microsoft Azure, ServiceNow, Perspectium, and other common software.

Committed to Community

Virteva is committed to fostering opportunity and education within our local community. It partners with Creating IT Futures in their IT-Ready program, which promotes IT education and career placement for individuals. Virteva also partners with the Minnesota High Tech Association (MHTA) and participate in the SciTechsperience internship program, which connects college students majoring in STEM programs to paid internships in small to mid-size Minnesota Companies. Virteva believes that supporting IT education and providing career opportunities will help make Minnesota a place where the talent of the future will want to live and work.

Virteva’s ITSM Platform Provides IT Maturity and Scale, Instantly

• Enterprise-grade technology: built on ServiceNow, Microsoft, Cisco, Calabrio and more
• Knowledge-as-a-service: thousands of articles and best practice templates – created, improved and meticulously maintained
• 24/7 contact center: US-based service desk staffed 365 days per year. Fully redundant, multi-site NOC. 150+ employees
• On-demand resources: multiple roles (L1-L3, engineers, supervisors, QA) and domains (SNOW, MSFT, Cloud IT, more)
• Analytics and insights: real-time, on-demand reporting
• Multiple enablement channels: phone, chat, email, web
• People with names: dedicated strategic account manager and customer champion (non-commissioned)

Home to the Best Talent in the Industry

Virteva works hard to maintain the highest quality of service, which means being as committed to its employees as Virteva is to its customers. Virteva brings in-service professionals from a variety of professional backgrounds and gives them the training they need to be successful. After an immersive on-boarding process, its engineers and analysts attend Virteva University, its internal training, and career development program, so they can pursue and develop the skills they need to advance in their careers. Because of Virteva’s commitment to employee growth and career development, its hiring practices emphasize an ingrained cultural value to promote from within. Many of Virteva’s top engineers started on the front lines and have been with our customers since the beginning.

With You for Phase II And Beyond

For many of Virteva’s customers, its relationship does not end with a deployment project. As an engagement gets underway, new ideas quickly come to light and the need to organize and roadmap them becomes apparent.

Since Virteva has a full platform of IT capabilities, it can be as small or as large a part of realizing that vision as its customers wish, through additional consulting services, subscription access to development resources, or a full managed services partner with onshore service desk staff, rich analytics, and 24/7 service.

Virteva’s Team is Your Team

Virteva thinks of itself as part of your team. “When we answer the phone, we want our customers to feel like they’re talking to someone at their company.” To accomplish this, Virteva provides a seamless customer experience using dedicated customer knowledge management and consistency through ITIL.

CEO Corner

Tom Kieffer, CEO: Tom Kieffer co-founded Virteva in 2005 and serves as the Chief Executive Officer. A career-long entrepreneur, Tom has founded a number of technology consulting and services companies. In 1999, Tom founded Agiliti, a pioneer in the Cloud Computing and Software-as-a-Service marketplace. In March 2005, after transforming Agiliti into an IT managed hosting provider, Agiliti merged with VeriCenter where he served on the Board of Directors until August of 2007. Tom is the former Chairman of the Minnesota High Technology Association and is also a charter member of the Itasca Project. Tom is a licensed pilot and aviation enthusiast and serves on the Board of the MMOPA owner-pilot association. Always a geek at heart, he was awarded a technology device Patent in 1988 and authored the book, Get Connected, A Guide to Telecommunications in 1983.

“We pride ourselves on knowing our customers and acting as an extension of their team, which provides continuity throughout their Virteva experience.”