World class fraud and dispute management solutions helping Fintech companies flourish: Quavo

In the highly competitive world we live in, Fintech companies are often fraught with disputes and frauds, which hamper the seamless transaction of business. However, traditionally dispute resolution was notorious for being expensive, fragmented, and long-drawn. Off late, the presence of highly skilled disputes and fraud management providers can help navigate through such issues and empower the Fintech community.

Globally, there are various dispute management providers who offer excellent services, but Quavo stands out. Quavo, Inc. is a Fintech provider of industry-leading, automated dispute management solutions to issuing financial institutions and Fintech organizations. Quavo’s automated dispute management software, QFD™, is the only end-to-end dispute management platform to support all transaction types, facilitate cross-departmental communication, and integrate with virtually any banking platform. QFD™ automates workflows, Reg E, Reg Z, Nacha compliance, and network mandates in one easily accessible system. Features like self-service, Spanish intake, and all account holder communications are also supported, allowing QFD™ to integrate with current processes and corporate guidelines seamlessly.

Services offered by Quavo

ARIA™: Fraud Management AI

ARIA™ conducts fraud investigations, as a human would without human error, to deliver case decisions within seconds. Quavo’s AI technology automatically compiles all the information required for successful recovery, helping reduce losses to fraud. Managing fraud investigations is a complicated process, let ARIA™ do the work while you get back to business. The fraud management AI is capable of integrating with any core processor or chargeback management software to provide issuers and their clients with consistent and compliant decisions within seconds. Often it takes days or even months for issuers to complete an investigation and recover funds to an account. For account holders, this can feel like a lifetime of uncertainty and frustration. With ARIA™, investigations are completed in seconds to provide your customers with a resolution in real-time. Use ARIA™ to collect information on all fraud claims regardless of volume or amount, without requiring additional resources. Confidently implement a digital self-service portal at intake without fearing an influx in claim volume. With Quavo’s revolutionary fraud management AI, the cost to investigate and recover fraud claims won’t outweigh the cost of the claims themselves. Say goodbye to auto write-off losses and hello to increased recovery rates! Humans do not make consistent decisions. ARIA™ does. Removing even the possibility for error goes a long way when it comes to compliance, process management, and customer service.

QFD™: Fraud & Dispute Automation

Built for issuers, developed for users. Quavo's experts developed cloud-based chargeback management software that features automated workflows, assured compliance, seamless digital banking integrations, and continued support after onboarding .Say goodbye to manual processes and hello to automation. QFD's automated workflows, assured compliance, and continued service after onboarding makes it the industry's most advanced chargeback management software for banks. Quavo’s team of experts keeps QFD™ automatically compliant with the latest Reg E, Reg Z, Nacha, and card association mandates. QFD™ has a self-service feature with mobile and online banking integration for increased user accessibility and convenience. QFD’s increased operational efficiency and reduces losses through automated workflows, customized GL account tracking, and built-in regulatory requirements. Automated and intelligent workflows powered by out-of-the-box integrations with card associations and core systems of record to reduce AHT and callbacks by 40%.QFD™ is a cloud-based software scalable to grow with your business needs. QFD™ allows you to seamlessly adopt new features without disrupting current processes or requiring additional IT resources from your team.

Dispute Resolution Experts™: Human Intelligence Service

Dispute Resolution Experts™ are a team of experienced fraud and dispute analysts who use Quavo's QFD™ software to investigate and resolve claims for issuers looking to outsource or supplement their back-office investigation team. Quavo’s human intelligence back-office investigation services allows issuers to maintain control over all account holder interactions while its experts conduct back office investigations to deliver accurate and compliant results. Replace expensive, unmanageable, and inconvenient vendors with Dispute Resolution Experts™. Its expertise is powered by QFD’s end-to-end fraud and disputes automated workflow to consistently and effectively resolve claims. All parties can communicate and access data via its robust QFD™ automated dispute management software. With Dispute Resolution Experts™, you have visibility to all case information from intake to recovery.

Fraud and Dispute Consulting

Quavo’s consulting team has decades of combined financial services, fraud investigation, and IT experience at some of the nation's largest banks. Quavo's consulting service is ideal for organizations looking for industry experts to assess their current fraud and dispute process, identify areas for improvement, provide custom or out-of-the-box chargeback management software support, and help onboard their team to a new process. Quavo's fraud and dispute consultants boast decades of financial services, fraud investigation, and IT experience at some of the nation's largest banks. Quavo is a leader in the field of chargeback management solutions for issuers - and is there to help you. Its experts review how clients currently manage workloads and case prioritization, offering guidance which tasks are required and which are redundant.

Meet the leader behind the success of Quavo

Joseph McLean CEO & Co-Founder. Joe oversees all facets of Quavo’s business and is directly accountable to Quavo’s Board of Directors and investors. He brings over a decade of executive experience in technology and operations related to fraud and dispute management, regulatory requirements, and chargeback technology. Joe contributed his depth of knowledge to the development of QFD™, Quavo’s automated, cloud-based dispute management software. He also oversaw the establishment of Dispute Resolution Experts™, Quavo’s back-office dispute processing team. Joe’s expertise in fraud investigations also helped launch ARIA™, the world’s only AI capable of investigating fraud claims as a human would but within seconds and while upholding regulatory compliance.

“Quavo believes in providing a supportive and collaborative environment where the best financial and tech minds work together to drive client success, providing groundbreaking dispute management software and solutions.”