The Silicon Review
Technosoft is well positioned to address the challenges and capitalize on the opportunities that enterprises in several key industries and state governments face.
Technosoft Corporation is an IT and BPM services provider with its headquarter based in Southfield, MI, USA and 4 delivery centers across locations in India. The company provides information technology, business process management and consulting services to companies in North America, Australia New Zealand and Asia-Pacific Regions. As a privately owned company they answer to only two constituencies – their clients and their employees. Their clients rely on them to provide services and solutions that leverage our industry and domain expertise combined with technology prowess, delivery focus and quality.
……This is why they are successful
Customer focus- Given their size and scale, every customer without exception matters. Unlike in larger and more established outsourcers where a customer is typically one among several hundred and in the process are bereft of attention, in their culture every customer counts. They can expect the same attention, leadership commitment and personal touch like any other customer.
Culture of courage & confidence- When they took shape as an organization, they entered a crowded market with more recognized and established players who benefited from size and scale. But then they recognized that there was an opportunity to make an impact - that a niche existed for a company willing to put its customers’ interests first - someone who would provide the much needed focus and attention that was slowly but surely getting eroded in an increasingly commoditized and deal-chasing environment. What helps them in this quest is the fact that we are privately held. Hence the stakeholders to success are just two, their customers and employees.
Talent acquisition engine- Companies often get a small window to fulfill specific requirements or address certain opportunities and how one responds makes all the difference between keeping customer’s happy and winning new business or falling behind and losing momentum. The impact in the case of companies like ours is more pronounced. It is here that the specialized and proven approach to attracting exceptional talent through a well honed talent acquisition engine built over time plays a vital role in identifying, recruiting and deploying highly skilled professionals.
More often than not, recruiting is just-in-time, an outcome of tightly run operations and the need to keep the bench at a manageable level. It is interesting to know that despite the brand awareness vis-à-vis the majors, they have never struggled in attracting and retaining talent. This is because of the opportunities offered, the exposure given and the flexible and empowering culture.
Focused services portfolio- Unlike other service providers, they avoid trying to offer the whole widget of services. Keenly recognizing that scale, expertise, differentiation and a laser like focus are the keys to success, they have undertaken an initiative to rationalize and refocus the services offered. Today the IT and BPO business comprise a portfolio of services catering to Run-The-Business (RTB) and Change-The-Business (CTB).
RTB services comprise Application Lifecycle Services (ALiS), Independent Verification and Validation (IVV), Remote Infrastructure Management (TRIMS), ERP and Business Process Outsourcing (BPO). These services are targeted at helping organizations keep the lights on, optimize their investments and technologies by modernizing their applications, reduce costs and allow them to redeploy their in-house IT personnel to more critical and revenue generating projects.
CTB services aim to capitalize on the emerging technology trends and comprise Mobility (MobXL), Cloud Computing and Data Sciences (TIES).
Exceptional talent- A critical ingredient to their success has been the exceptional talent built over time within the technology, delivery, sales & client partner and the leadership teams. The company recognized that to achieve the 4x5x6 vision set out (4x revenues based on year 2010 with 5000 employees and in 6 geographies by 2015) required an infusion of additional talent. Over the last few months, talent drawn from leading outsourcers have brought with them fresh thinking, technology & management capabilities, best practices and innovative strategies that dovetails well with the strengths already inherent to set this company on the next growth trajectory.
Meet the Dynamic Duo
Radhakrishnan Gurusamy, Founder & Chairman
Radhakrishnan carries over 20 years of experience in the IT industry. Prior to co-founding Technosoft, Gurusamy was as a Business Analyst in 1991 for Tata Consultancy Services (TCS) in Chennai, India and worked on projects in India, England and USA. In 1993 Gurusamy joined Syntel Inc., (NASDAQ: SYNT) in Troy, Michigan, USA and supported Deloitte Consulting as a Business Consultant and later in 1994 Ford Motor Company as an Information Technology Leader.
Gurusamy graduated from Madurai Kamaraj University (India) with a B.S. in Mathematics. He also earned an M.S. in Applied Sciences (Computer) from Bharathiyar University (India).
With an entrepreneurial spirit and the vision of creating an organization that focused on exceeding customer’s expectations with dedication, Gurusamy co-founded Technosoft Corporation in 1996, today a pioneer in Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) services provider.
Richard Penington, CEO - Richard led Summit Health, a company he founded in 2004, to become one of the leading Health & Wellness Companies in the U.S. With his continual drive on innovation, serious attention to detail, and focus on the customer he grew Summit Health at an average of 43% per year to become an industry leader.
After ten years, Richard sold Summit Health in 2014 to Quest Diagnostics, the world’s largest diagnostics laboratory. Richard remained on board at Quest for over a year as President of the Health and Wellness Services Division, to oversee the integration of the two companies. Shortly after selling Summit Health, Richard earned wider recognition with the prestigious Ernst & Young 2014 Regional Entrepreneur of the Year Award.
Prior to founding Summit Health, Richard held high level technical and project management positions at Accenture(Technical Services Organization based in Chicago) and IBM Consulting(Detroit office reporting directly to Ginni Rometty, now the CEO of IBM).
"The Technosoft team did an excellent job and the system looks very good. This is shaping up to be a worldclass application."- President & CEO of a leading wellness services provider
"Excellent Job! I have no words to describe my appreciation for the amount of skilled work that the Technosoft team does on a daily basis with professionalism."- Director of a leading pharmaceutical services company