The Omni-Channel Customer Engagement Solutions Provider: Etech

Etech is an Omni-Channel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals, allows it to continuously deliver exceptional, personal customer experiences. Etech’s innovative technology solutions and experienced leaders understand your business needs and recognize the strategic insights your brand needs to drive results.

Etech is a true Omni-Channel solutions provider. In addition to traditional contact centre solutions such as Inbound and Outbound Voice Services, Live Chat, and Social Media, Etech also offer industry-leading Quality Monitoring solutions. Etech’s diverse experience combined with proven methodologies, systems, and processes, provides you with the innovative technology solutions, industry-leading service, stellar CSAT scores, and high performing sales solutions enabling you to build stronger brands, strengthen customer relationships, and gain market share.

Delivering Your Customers Consistent and Memorable Experiences

Etech is a leading global outsourcing service provider for the largest brands in the world. Etech delivers an effortless customer experience that will retain customers and grow your business. Its customer-centric approach helps its partners increase revenue and gain market share. The firm’s global centers – Onshore, Nearshore, and Offshore, has the capabilities to customize the solution that best fits all of your needs. With Etech’s global strength, Etech is always available to support your customers and deliver consistently exceptional experiences.

Inbound Call Center Services

Etech provides customers with consistent and engaging brand experiences that require the expertise of an innovative partner. With 20 years of experience and over 65 million transactions annually; Etech’s Inbound Call Center Solution has the capabilities to effectively manage your customer interactions.

Outbound Call Center

Combining two decades of customer acquisition experience with superior sales methodologies and advanced dialer technology, Etech delivers performance to enhance your sales revenue and profits overcoming common sales challenges across multiple channels. Etech’s outbound solutions help to drive incremental sales, increase market share and strengthen customer relationships. Your investment in Etech’s outbound services will pay a huge dividend in terms of superior customer experience and quality services.

Live Chat Service

Today, Customers expect companies to value their time and provide frictionless support for their concerns. The pace and expediency of live chat make it a preferred channel for customer interactions. Live chat can help organizations to reduce their cost dramatically and increase connectivity with their customers more efficiently.

Etech Insights – Call Center Quality Monitoring

In today’s evolving contact center industry, the ability to effectively analyze and act upon the customer sentiment and experience is critical to success. Etech has witnessed the dramatic impacts customer experience analytics can have on a company’s overall performance; therefore, Etech is taking steps towards improving its quality management program and harnessing the power of human intelligence to enhance call center monitoring services.

Tech Support

The company offers technical support services allowing organizations to offer the highest level of service while lowering costs to their business. Whether you need technical support for mobile phones, computers, televisions, software products or other technical products, Etech has the experience you can depend on.

Software Implementation Etech Technology Solutions

Etech understands the importance of automated systems for simplifying the day to day operations. With this vision in mind, the leadership team at Etech began laying the foundation of its Software Development enterprise in the early days of the company. Since that time the mission of the team has been to ensure that Etech is at the forefront of new product research and development and remains focused on continuous improvement.

The Creator of the Firm

Dilip Barot, Founder, and Chairman:

Mr. Barot uses his vast experience as an entrepreneur to establish the strategic direction of the company and prioritize business imperatives. His “out of the box” thinking has led Etech to develop proven processes in the areas of quality assurance, application development, Integrated Customer Engagement (ICE) and offshore expansion.

Mr. Barot is also the Founder of Creative Choice Group, headquartered in Palm Beach Gardens, Florida having primary interests in real estate investment, development, and management.

He has hands-on experience with the development, investment, and management of over 7,000 residences over the past 17 years. His success has been published in national and international publications such as Forbes magazine – “Imported Entrepreneurs” and Reader’s Digest – “Keepers of the Dream.” Also under Mr. Barot’s leadership, the U.S. Chamber of Commerce chose Etech as a Finalist for the 2004 Corporate Stewardship Small Business of the Year.

Mr. Barot was also the founder of an ambitious infrastructure technology project known as “InfoCity.” InfoCity is a world-class “Mixed Use Development” located in India with 10 million square feet under development.

“Etech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.”