The World’s No.1 IT Service & Asset Management Solutions for Microsoft: Cireson

Born in 2012, Cireson was founded on a simple, powerful idea: to empower you to #domore with Microsoft technologies. With cutting-edge Service and Asset Management solutions that maximize your investment with Microsoft Service Manager and Configuration Manager, the company has got your back. Cireson’s full suite of technology solutions natively integrate with Microsoft System Center or can be used independently on the Cireson Platform. Whether hosted on-premises or in the cloud, its solutions are designed to push technical brilliance forward.

Today, Cireson’s values from the beginning remain the same; keep it genuine, do the right thing, and listen to customers. Taking pride in its expertise, it proudly boasts some of the brightest and most fanatical IT professionals in the industry. Cireson’s headquarters are in sunny San Diego with offices throughout Australia, Japan, New Zealand, North America, and the United Kingdom.

The Company Culture

Community: We strive to not only make IT better but to do our part in making the world a better place as well. At Cireson, we donate 5% of our time and 5% of profits to social-change organizations so they can amplify their impact.

Talent Density: We want to work with A+ people; you do as well. We hold ourselves and everyone we hire too high standards.

Vision, Commitment, Passion: We want everyone to understand, believe and be wildly committed to the mission of our company. Beyond building a financially successful company, we are committed to building a company that will make IT better.

Intellectual Honesty: We respect intelligent discussion and passionate debate. The onus is on each of us to constantly challenge ideas, assumptions, theories, strategies or processes, to honor our commitment to collectively pushing our company forward.

Cireson Solutions: #solvemore #domore

Finding the right solution for your service, asset, and systems management challenges can be tricky. That’s where Cireson come in. Whether you’re a Support Analyst wanting to quickly and easily resolve End User’s problems, an SCCM Admin who needs to securely delegate tasks, or a SAM Manager looking to save money on your Microsoft license estate, Cireson have got your back. Its enterprise-grade solutions natively integrate with Microsoft System Center or can be used independently on the Cireson Platform

Modernize ITSM for the Hybrid World

Cireson’s solutions for Microsoft Service Manager are designed for today’s hyper-connected world to simplify and streamline service delivery. Take advantage of all the power and native integration of your System Center platform either on-premises, in Azure, or a hybrid environment. Retire legacy systems and automate processes with ITIL best practices for increased efficiency, reduced costs, and elevated user happiness.

Advanced Support Tools for IT Teams

Whether you’re using Microsoft Service Manager or another Help Desk solution, the Control Center easily integrates to deliver the next generation of support tools for IT teams. Harnessing the power of Microsoft Configuration Manager, the Control Center provides Support Teams with essential features and functionality including remote control of PC’s, viewing technical and user data, unlocking and resetting users’ passwords, deploying software, and more. Use in conjunction with the Cireson Portal for Service Manager for an easy single pane of glass experience.

Consumerize Employee Self-Service

The Self-Service Portal for Microsoft Service Manager provides a beautiful and intuitive consumer experience for End Users. Create a self-service experience that supports your brand and improves user satisfaction. Enable users to perform everyday self-service tasks with a personalized and customizable experience when reporting incidents, searching the knowledge base and requesting services from the service catalog. The Self-Service Portal becomes the storefront to your business as a central location for all support needs.

Upgrade to Service Manager 2016

The Cireson Lifecycle Management app is essential for the successful migration and long-term implementation of Microsoft Service Manager (SCSM), helping organizations automate the migration process for the entire lifecycle of their Service Manager environment.

Improve First-Call Resolution

When teams collaborate and silos are broken down efficiency increases. Its Analyst Portal for Service Manager and Control Center empower your IT teams to increase the first-call resolution by putting the data and functionality they need at their fingertips. By automating systems, processes, and workflows, you’ll increase customer satisfaction while reducing costs and increasing security.

Value Proposition

Proven: Built for Microsoft. Ready For Anything. Cireson’s 1200+ customers in over 65+ countries have proved magic happens when Microsoft System Center and Cireson come together. Don’t just take Cireson’s word for it.

Return on Investment: Maximize your System Center investment with the Cireson Platform. Benefit from dealing with one company, one roadmap, and one source delivering continuous innovation for all your Service & Asset Management needs.

Customer Satisfaction: Cireson customers are at the heart of every decision it makes. Everything it does focus on 1 simple question, “How will this affect the customers?” That’s why Cireson has 99% renewal rates for the Cireson Business Management Solution.

Deep Industry Expertise: Cireson’s team has decades of experience in the Service & Asset Management industry. Taking pride in this expertise, the company proudly boasts the brightest and most fanatical IT professionals in the industry. Living and breathing industry best practices, all Cireson employees are ITIL v3 certified as part of its commitment to deliver world-class, bleeding-edge solutions and services.

The Dynamic Duo

Shaun Ericson, Co-Founder: With over 13 years of Systems, Asset and Service Management experience, Shaun’s passionate pursuit of technical brilliance in the System Center space led to the creation of the first-ever System Center app store, which now serves as an SCSM platform necessity for hundreds of clients across the globe. His vision to create a new standard for best-in-breed solutions shaped Cireson into the worldwide powerhouse that it is today.

Shaun loves to spend time with his family and indulge in great food and wine pairings. He also enjoys owning scrubs on the basketball court – and traveling in basketball attire to show his support.

Paul Sutton, Co-Founder: Paul has over 16 years in the software industry working with IT Service and Asset Management organizations such as Computer Science Corporation, Touchpaper, LANDESK, and Axios.

In his spare time, Paul loves to play football (aka soccer), travel, good wine, live music, skiing, volunteering at the local animal shelter, and thinking of creative excuses in not finishing his monthly blogs.