Unleashing the Power of Natural Speech to Create Highly Sophisticated Service Delivery Platforms: Uniphore

In this time-poor era where people like to get things done quickly, speech recognition is coming into the scene as a significant technology that needs to be embraced. And with the emergence of A.I and robotics, tech companies across the world are trying to pioneer the technology of speech recognition.

Founded in 2008 at IIT Madras, Uniphore is a leading provider of Speech Recognition solutions for enterprises. Its solutions extend the power of speech to revolutionize human-machine interaction. The solutions allow any software application to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines.

“Our innovative and intuitive solutions include Speech Analytics, Virtual Assistant and Voice Biometrics that will change the way enterprises engage their consumers, build loyalty and maintain a healthy bottom line,” says Umesh Sachdev, Co-founder, and CEO of Uniphore Software Systems.

Since its inception, Uniphore has grown at an exponential rate. The company has pioneered the development of integrated and smart speech-based applications and boasts a roster of high profile, satisfied customers across many industries, including Banking, Financial Services, Healthcare, Agriculture, Education, and Retail.

Today,Uniphore have over 70 enterprise customers, more than 4 million end users, and over 150 employees located in India, Singapore, and the USA. Also, Deloitte recognized Uniphore as a Technology Fast 500 company in the Asia Pacific and Technology Fast 50 Company in India in 2014 and as the 17th fastest growing technology company in India in 2012.

Uniphore Solutions: The Future of First-Class Service Delivery

Uniphore’s solutions have been designed to use speech-based technology to change the way consumers perceive brands. It helps discover trends and anticipate needs, improve the consumer experience, deliver top class service, and eliminate fraud and identity theft.

As the leader in multi-lingual enterprise voice solutions, Uniphore has pioneered the development of integrated speech-based applications, catering to leaders in several industries, including banking, financial services, healthcare, agriculture, education, and retail.

Performance & Efficiency Enhancement: auMina

Powered by Artificial Intelligence and Machine Learning capabilities, auMina is built to help organizations to identify and break down complex business problems by way of offering executive insights into customer interactions. The insights offered by auMina aims to bridge the analytics gap by extending tools for analysts to address business outcomes.

auMina introduces first of its kind innovation of business packs, specifically designed to drive a set of business outcomes by providing predictive and prescriptive insights from data. The latest version enables quicker value realization through faster and standardized deployments by leveraging intelligence gained from multiple deployments. auMina comes in 2 business packs: The Voice of Customer Analytics Pack and Banking Industry Pack.

• The Voice of Customer Analytics Pack will drive richer customer engagement by predicting a customer’s intent of call.
• The Banking Industry Pack will address business outcomes of reducing the risk of non-collection, increase cross-sell and up-sell effectiveness, enhance customer experience and increase contact center efficiency through workforce optimization.

Business packs include pre-built industry aligned KPIs and metrics that will help enterprises realize their business outcomes faster without a lengthy discovery phase.

Premium Consumer Experience: Akeira

akeira, Uniphore’s Virtual Assistant software, provides a premium consumer self-service experience through an intuitive voice interface. akeira provides a natural, multi-turn and contextual dialog to consumers across a variety of interaction channels to handle unstructured queries eliminating deep-rooted IVR menus.

akeira allows consumers to ask questions in their natural language, and get the desired answer regardless of the many ways the question may be asked. akeira today has become the gold standard in superior customer experience management. It provides support for more than 25 global languages and more than 150 dialects.

akeira can be deployed on enterprise websites, mobile apps, in contact center environments or even via web-enabled kiosks – wherever customers go for self-service answers.

Fraud Protection & Identity Security: amVoice

amVoice, Uniphore’s voice biometrics solution offers an innovative alternative for remote user authentication irrespective of access device and language. It forms a unique biometric voice-print using the characteristics of an individual’s voice. This voice-print can be compared with an existing voice-print database to confirm the identity of the user.

amVoice offers consumers a faster and more pleasant experience, without having to worry about transactional security. Since consumers can remotely authenticate themselves using their unique voice-print, the Identification and Verification (ID&V) process can be reduced to less than 15 seconds and is fully automated within the IVR. amVoice is a state of art non-intrusive identity authentication solution that also reduces call time and operational costs.

Uniphore’s secure and efficient identity verification system assures consumers that you offer them maximum protection against identity theft and fraud.

Greet the Chief

Umesh Sachdev, Co-founder, and CEO of Uniphore Software Systems: Umesh is a modern-day entrepreneur with patents in Speech Recognition Technologies. Being a young dynamic leader with pedigree from IITM, his undying commitment to new technologies has brought him global recognition for being the only Indian to be chosen among the 10 ‘Next Generation Leaders’ in 2016 by Time Magazine besides being a winner of India Edition of MIT Tech Review ‘Innovators Under 35’ and a Ted Talk speaker.

Umesh has extensive experience in the technology domain and was previously involved in setting up Singularis Technologies, a mobile theft security product which received global recognition. In 2009, Umesh was identified as an innovative entrepreneur by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP). He has authored various papers and developed several patent applications involving Speech Recognition and Voice Biometrics. He was also part of the organizing team at Proto.in, India’s first and largest showcase event that strengthens the startup ecosystem.

He is an alumnus of Jaypee Institute of Information Technology and Delhi Public School, RK Puram.

“We are trying to create a legacy by putting human speech at the heart of human-machine communication which will continue to evolve over time.”