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Tata Consultancy Services: Meet the leaders of eternity; providing sheer satisfaction through deep-set commitments to clients


“Founded in 1968, Tata Consultancy Services has grown to its current position as the largest IT services firm in Asia on the basis of its outstanding service record, collaborative partnerships, innovation and corporate responsibility.”

Established as a global leader in IT services, digital and business solutions, Tata Consultancy Services (TCS) needs no introduction. A consulting and business solutions organization, TCS delivers real results to global businesses, ensuring a level of certainty that no other firm can match. They are proud of their heritage as part of the Tata Group, founded by Jamsetji Tata in 1868 is one of India’s most respected institutions today.

Over the years they have partnered with their clients to simplify, strengthen and transform their businesses ensuring the highest levels of certainty and satisfaction through a deep-set commitment to clients, comprehensive industry expertise and a global network of innovation and delivery centers. TCS’ clients across the world have achieved significant business results using TCS’ world-class IT services and business solutions.

Established in 1968 as a division of Tata Sons Limited, TCS got incorporated as a separate entity on January 19, 1995; it’s a part of the Tata group, one of India’s largest industrial conglomerates and most respected brands. Their ability to deliver high-quality services and solutions is unmatched. They are the world’s first organization to achieve an enterprise-wide Maturity Level 5 on CMMI® using SCAMPISM, the most rigorous assessment methodology. Additionally, TCS’ Integrated Quality Management System (iQMS) integrates process, people and technology maturity through various established frameworks and practices including IEEE, ISO 9001:2008, CMMI®, ISO 27001, ISO 20000, ISO 14001, OHSAS 18001 and Six Sigma.

The company offers a consulting-led integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model™ (GNDM™), recognized as the benchmark of excellence in software development. With a strong workforce of over 324,000 of the world’s best-trained IT consultants in 46 countries.

Carrying deep industry expertise

“Complex problems, Risk mitigation, Operational excellence”- Many challenges, including above three is being faced by every industry in today’s global marketplace. TCS has the depth and breadth of experience and expertise that one need to achieve business goals and succeed amidst the fiercest competition. The Industries they serve includes Banking & Financial Services, Energy – Oil & Gas, Oil Field Services and Renewables, Government, Healthcare, High Tech, Insurance

Life Sciences, Manufacturing, Media & Information Services, Resources – Metals, Mining & Construction, Resources – Metals, Mining & Construction, Metals, Mining, Construction, Retail & Consumer Products, Telecom, Travel, Transportation & Hospitality and Utilities.

TCS’ Proficient Software

“Agile, Efficient and Productive”- One need to be Agile, Efficient and Productive to compete and win, in a rapidly changing marketplace. TCS’ successfully help to transform clients business and serve customers better. One can experience certainty with TCS’ fully-integrated software and solutions.

Digital Software & Solutions- TCS’ Digital Software & Solutions (DS&S) helps achieve digital transformation with fully integrated software and solutions.

TCS BaNCS – TCS Financial Service Products help transform financial services through a superior and holistic suite of solutions for banks, capital market firms, insurance companies and diversified financial institutions.

TCS Technology Products – TCS’ technology products help achieve superior operational efficiency and optimize time, cost and energy investments.

TCS Ignio – Ignio™ automates and optimizes the IT operations and processes of an enterprise to increase agility, reduce operational risks and enhance user experience.

TCS Cloud Plus – TCS’ Cloud Plus is a cloud based IT service management solution that serves as an integrated platform for managing IT operations and services.

Array of services offered by TCS
TCS helps their clients to optimize business processes for maximum efficiency and galvanize their IT infrastructure to be both resilient and robust.

Assurance Services – At TCS, their out-of-the-box thinking helps create innovative assurance strategies and solutions for clients. They service 490+ customers worldwide across industry verticals with tailor-made solutions and services, with the following: 28000+ world-class test professionals, 65+ Test Centers of Excellence, Automation, performance and security testing labs, Strategic alliances and partnerships with key tool vendors, In-house R&D, tools, frameworks and Innovation Labs, Industry-specific solution accelerators, Niche test environments (ATM, POS, Kiosk, etc.)

BI & Performance Management – The business environment today is more dynamic than ever, with mergers and acquisitions, consolidation and regulatory changes. To succeed, an enterprise needs to develop an ability to sense these changes, and thus respond to them quickly and smartly. TCS’ Business Intelligence & Performance Management (BIPM) solutions help enterprise get agile, adaptable and efficient.

Business Process Services – TCS’ BPO services manage and execute business processes, thus allow focusing on expanding business. TCS’ domain-led transaction and analytics services help optimize costs and integrate IT and operations.

Consulting – TCS’ consulting-led, integrated portfolio of IT and IT-enabled business solutions and services help make business more efficient, agile and responsive to the changing market demands.

Digital Enterprise – TCS’ Digital Enterprise Services and Solutions adapt the capabilities of the Digital Five Forces to the unique needs and opportunities of each industry.

Eco-sustainability Services Eco – sustainability Services Integrate sustainability into business to drive resource efficiency. Driven by the cost and scarcity of resources, rapidly changing country and industry regulations, transformation in the competitive landscape, and increasing investor interest, boardrooms and chief executives recognize that sustainability is important for the future success of their businesses. TCS’ Eco-sustainability services help integrate sustainability into business strategies to drive growth and innovation, profitability and brand reputation.

Engineering & Industrial Services – TCS’ Integrated Engineering Services and Solutions across industries help foster product innovation, improve operational efficiencies and shorten time-to-markets.

Enterprise Security & Risk Management – Enhance the security readiness of enterprise through their integrated Security services and solutions. Their Solution helps to minimize risks, ensure regulatory compliance and proactively protect critical information assets against emerging threats.

Enterprise Solutions – TCS’ comprehensive, efficient and robust Enterprise Solutions help manage supply

thesiliconreview-asia30-aprilchains, devise CRM strategies, deploy content management solutions and integrate enterprise-wide functions.

iON – Small & Medium Business – iON from TCS, an IT-as-a-Service solution for small and medium business owners, is an on-demand ERP that meets all ICT needs without burdening with any capital expenditure and helps grow into a world-class player.

IT Infrastructure Services – TCS’ end-to-end IT Infrastructure Services help build and manage highly available, reliable IT infrastructure, capable of meeting dynamic business needs with significant cost savings.

IT Services – TCS’ IT services and solutions help achieve increased productivity, faster time-to-market and improvements in cost and energy efficiency by aligning IT with strategic business initiatives.

Platform Solutions – TCS Platform Solutions offerings combine business process services, application(s), and infrastructure into an as-a-service model for global enterprises. Their solutions areas include Human Capital & Talent Management, Accounts Payable, ERP, Finance & Accounting and Analytics.

Supply Chain Management – TCS’ Supply Chain Management solution Segment supply chains, enable flexibility and ensure high levels of visibility and predictable operations.

Some of TCS’s satisfied clients

Transitioning Chrysler’s Warranty System to an SLA Model
As part of a global recovery and transformation plan, Chrysler enlisted TCS to assume the ownership of its warranty systems and help make the transition to a Service Level Agreement (SLA) model that covered system enhancements and ongoing maintenance. This new SLA model sped up the processing of warranty claims and allowed Chrysler to surpass competitors by introducing the first lifetime power train warranty.

Client Experience: TCS upgrades CTM to 3G technology
TCS has a well-developed and long-term partnership with CTM. The successful implementation of the Billing system by TCS commenced the evolution towards convergence and improved CTM’s market competitiveness. TCS deployed the complex system within the deadline of nine months and has been able to show tangible reduction in the cost of implementation including design and development work through offshore leverage.

Client Experience: TCS helps AGL Energy experience certainty
AGL Energy, the largest energy retailer in Australia, had decided to run its business on a complex SAP utility solution and needed a long-term partner to support this mission-critical application. TCS was selected to provide application support based on its energy and utilities domain knowledge, proven track record, mature methodologies and technology expertise.

Client Experience: Strategic Sourcing and Business Innovation for Sony Pictures Entertainment
Rick Hopfer, Senior Vice President and CIO of Sony Pictures Entertainment, discusses the innovative ways TCS is helping transform his business. Sony Pictures Entertainment initially engaged TCS to handle routine maintenance work, but in the six years since the relationship began, the partnership has expanded to include project work. Using TCS’ research and development resources and media innovation labs, the companies are working together to solve technical challenges such as watermarking digital images that could eventually prove to be widely adopted by the industry. TCS has also developed an SOA framework for an SLA architecture that Sony is using for all its new applications and using a business to business intellectual property licensing agreement, TCS is now able to leverage that framework internally, as well as for other clients. It’s a partnership that is beneficial for both parties: since Sony engaged TCS, they have seen 95% of projects completed on-time and within budget, with “very good” or “excellent” ratings on all metrics.

Meet the Leader

Natarajan Chandrasekaran Chief Executive Officer (Managing Director)
Natarajan is the Chief Executive Officer and Managing Director of Tata Consultancy Services (TCS), a leading global IT solution and consulting firm, and a member of its Board of Directors. He was elevated to the role of Chief Executive in October 2009 after serving as the Chief Operating Officer since 2007.

Under his leadership TCS has generated consolidated revenues of US $15.5 billion in 2014-15. With over 344,000 consultants, TCS has become the largest private sector employers in India with the highest retention rate in a globally competitive industry. The market capitalization of the company crossed US $80 billion during 2014-15, making TCS the most valuable company in India.

A tireless traveler who is always willing to meet customers, Chandra personifies TCS’ commitment to its culture of customer centricity, its reputation for high service quality as well as its tradition of innovation. A technopreneur known for his ability to make big bets on new technology, Chandra has been driving several innovative initiatives at TCS, some of which have since scaled into sizeable new businesses.

Chandra has been appointed as the Chairperson of the IT Industry at the World Economic Forum, Davos for 2015-16. He is also a member of Indo – US CEO Forum. Chandra has been playing an active role in helping the Indian government expand trade and enhance business relationships with several countries. He is part of the bilateral business taskforces for Australia, Brazil, Canada, China, Japan and Malaysia. He is also a Member of the Honorary Committee of European Business Summit. Chandra served as the chairman of NASSCOM, the apex trade body for IT services firms in India in 2012-13 and continues to be a member of its governing Executive Council.

He has received several awards and recognition in the business community and was also conferred with the honorary doctorate by JNTU, Hyderabad, India (2014). He has received Honorary Doctorate from Nyenrode Business Universiteit, Netherland’s top private business school (2013). Chandra has also been conferred honorary degrees by many Indian universities such as the Gitam University, Vishakapatnam, Andhra Pradesh. (2013) KIIT University, Bhubaneswar, Odisha (2012); and the SRM University (2010), Chennai, Tamil Nadu.

Chandra has spent his career in TCS, joining the company in 1987 after completing Masters in Computer Applications from Regional Engineering College, Trichy, Tamil Nadu. Beyond office, Chandra is an avid photographer, music aficionado and a passionate long-distance runner who has completed marathons in Amsterdam, Boston, Chicago Berlin, Mumbai, New York, Prague, Stockholm, Salzburg and Tokyo.

“Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services and also to make it a joy for all stakeholders to work with us.”