Cloud-based Business Transaction Management Platform CapLinked Inc Pushes the Needle on Customer Satisfaction and Employee Engagement

We always go above and beyond for our clients and always work to ensure they as well as their users’ interactions with the platform are as smooth as possible: Eric Jackson

Often, the final stage of a business-to-business deal is hindered by printing, faxing or scanning documents. These seemingly simple steps can slow transactions at the most critical stage of the process – the closing. Tying up transactions shouldn’t be so hard.

The right digital transaction management solution removes the hassle in business interactions that involve people, documents and data, so you can experience fast, convenient and secure processes.

In light of the above mentioned, we are thrilled to present CapLinked, Inc. – dedicated to providing virtual data rooms that serve as a central platform for enterprises and outside collaborators to come together and share sensitive information.

The firm’s secure platform provides companies with tools for capital raises, asset sales and purchase, corporate mergers and acquisitions, real estate deals, investor and board reporting, business development negotiations, and other types of complex business transactions. CapLinked also offers enterprise file sharing solutions in the areas of virtual data room, financing, project management, legal compliance, and audits. It serves investment banks, private equity, venture capital, finance, life sciences, natural resources, and legal markets.

CapLinked was established in 2010 and is headquartered in Manhattan Beach, California.

Proud Moment

The Wall Street Journal called CapLinked “the go-to place for setting up and closing deals,” and Inc. Magazine named CapLinked to its list of 5 Back-Office Tech Innovations.

Interview Excerpt: Eric Jackson, CEO/Co-founder

Why was the company set up? And how did you expand your company and its offerings over the years?

Originally, the company was set up to improve the process of raising money for startups. In 2012, we decided to enter the virtual data room industry to empower businesses – to retain control of their assets wherever they go with an intuitive and advanced platform at an affordable cost. We recently have expanded into the blockchain and crypto space, and are currently working on a blockchain based API that will be the first and only in the industry.

What challenges did you face in your initial years? What can your peers learn from it?

Our biggest challenge was finding the right people for the team. Everything starts with that. If you have the right people, good things can happen. If you don’t, it’s not likely. Today we are fortunate to have a very strong team. Other biggest challenge was focusing too much on what particular investors, customers, or founders wanted to do and not being truly data driven. We wasted a lot of time and resources on ideas that would not have been supported by a data driven approach.

What kind of mixed responses have you received from your consumers over the years? How have they motivated you to shape your offerings/grow the company?

All users’ perspectives are unique and equally important. We invite our customers to share their feedback and suggestions with our customer success team from the opening of their account to closing to ensure we provide the best user experience possible. All customer feedback regarding usability, processing, and support is reviewed by our team internally and considered for product or service improvements. We work to deliver new features and updates based on customer demand and being ahead of the game for applications in the industry.

Customer service varies, but companies can still be successful. How do you maintain your customers’ trust and loyalty?

We maintain our customer’s trust and loyalty by making sure we are knowledgeable and accountable. Every customer gets their own dedicated Customer Success Manager who is available whenever needed and will always be familiar with their use case and previous questions and/or issues reported. We always go above and beyond for our clients and always work to ensure they as well as their users’ interactions with the platform are as smooth as possible.

How does your company contribute to the global IT platform and society at large?

We provide an important security layer for IT to control the flow of confidential and sensitive information both inside and outside of their organization. Society at large is impacted as well by reducing the unauthorized or accidental sharing of this type of information. Digital asset protection, which is at the core of what we do, plays an important role in helping companies, governments, and individuals take control of their most important data.

Do you have any new products ready to be/getting ready to be launched?

We are launching TransitNet, an open and unified blockchain framework for protecting digital assets and permanently recording data access during enterprise transactions that will be accessible via an API.

As a question on sustainability, where do you see your company a couple of years from now?

CapLinked aims to expand its virtual data rooms and secure document sharing solutions across the globe.

 Get in touch: www.caplinked.com

The Brains behind the Operation: A Brief Background

Eric Jackson, CEO/Co-founder:Eric holds a degree from Stanford and resides in Los Angeles. He was PayPal’s first head of US Marketing. After PayPal, Mr. Jackson founded venture called World Ahead Media, which he grew profitably before it was acquired. His book, The PayPal Wars, won the Writers Notes Book Award.

Christopher Grey, COO/Co-founder: Christopher was previously a senior executive and managing partner in a private equity and corporate finance for 15 years and was directly involved in the deployment and management of billions of dollars in debt and equity investments in various industries. He founded Crestridge Investments, a private equity firm that made debt and equity investments in micro-cap and middle market companies. He also founded Third Wave Partners, which made debt and equity investments in distressed situations. Mr. Grey was the managing director of a subsidiary of Emigrant Bank, the largest privately-owned bank in the USA.

“CapLinked is easier, faster, and more secure than existing virtual data rooms and enterprise document sharing solutions. Spend more time closing deals and less time worrying about data security – regardless of project size or scale.”