Digitize, Automate and Accelerate Customer and Back-End Processes with the Market-Leading Software: Kofax

Kofax is a leading provider of software to simplify and transform the First Mile of business. Headquartered at Irvine, CA, it combines market leading capture, content, process management, data integration, mobile, e-signature, customer communications management, search and analytics capabilities from Kofax, Perceptive Software and ReadSoft into a unified process automation development and deployment platform. This platform enables organizations to increase their responsiveness to customers, provide better service, gain a competitive advantage and better grow their businesses while reducing operating costs.

Kofax is committed to helping create stronger, lasting customer relationships and that can be challenging in today’s world, where customers are sophisticated, connected and empowered. Customers expect ease-of-use, intuitive self-service and fast response. They demand collaboration, a voice, and visibility into the process. And they want to engage on their terms, on their device—from anywhere and at any time. And Kofax helps meet these expectations by transforming the First Mile of business—the initial information-intensive interactions an individual has with organizations—and making them simple, fast and error-free.

Transforming Customer Engagement

Whether it’s onboarding a new customer, processing a claim, admitting a patient, processing a transcript or administering benefits—through automation, Kofax software lowers costs, speed processing times and increases responsiveness. It combines capture, content, process management, data integration, mobile, e-signature, customer communications management, search, and analytics to create an essential connection between systems of engagement (the modern ways customers interact with organization) and systems of record (the legacy applications that run businesses). This powerful capability enables to capture information from virtually any source and make it available instantly, wherever it’s needed. The software then resolves inconsistencies, requests and captures missing or trailing information, facilitates workflow steps like acquiring necessary e-signature approvals, and exports the results into the appropriate repositories and systems. It even includes customizable collaboration and communication capabilities to provide customers personalized, seamless and secure digital engagement.

Power Your Business Processes With the World-Class Kofax Products & Services

Kofax products provide a dynamic and fully integrated approach to automating and accelerating business processes.

KOFAX in SPA development and deployment platform

Kofax is a leading provider of smart process applications (SPAs) that simplify the business critical First Mile of information-intensive customer interactions. Through a single, centrally managed platform, it combines market leading capture, process management, analytics and mobile capabilities that enable organizations to increase their responsiveness to customers, provide better service, gain a competitive advantage and better grow their businesses while reducing operating costs.

• Kofax Mobile Capture Platform: Kofax leverages mobile devices to capture, cleanse, extract and validate the information that drives today's business. With this powerful capability, organizations can quickly and easily add real-time, interactive information capture and process management capabilities to their mobile apps in order to "meet customers where they are" and provide better service for a competitive advantage.
• Smart Process Applications: Kofax SPAs dramatically transform and simplify the business critical First Mile of information–intensive customer interactions. They support collaborative processes that are people and information intensive. Kofax SPAs are perfect for processes that require the capture of documents and data to drive business processes and solve specific business challenges.

KOFAX in Process Intelligence and Analytics

• Kofax Insight: Kofax Insight provides process-aware solutions that eliminate the cost and complexity of conventional business intelligence (BI) while delivering advanced functionality for operational performance improvement. It integrates real-time event monitoring and business process optimization through interactive dashboards and comprehensive reporting.

• Kofax analytics for capture: Kofax Analytics for Capture provides optimized out-of-the-box dashboards focused on elevating the visibility and performance of capture solution. Kofax Analytics for Capture delivers interactive views of performance and productivity metrics to better enable administrators to report on the effectiveness of their capture solution as well as valuable information to improve system throughput.

• Kofax Analytics for TotalAgility: It provides reports and dashboards that give valuable, real-time information such as average turnaround time, volumes of entities in process, general trends and other overview metrics. Metrics that help organizations understand real-time trends including performance, accuracy, and costs of processes enable timely decisions and process improvements.

Happy Clients

“With real-time customer information, we can understand better our customers and their needs from the very first day of their lifecycle at Ooredoo. As a result, we can personalize our outreach in the call center, at sales points and through marketing campaigns—shaping a very good customer experience that strengthens our standing in the market.”

- IMED SOUSSOU, Chief Technology Officer, Ooredoo

“Kofax has really helped bring us into the 21st century in terms of how we manage our content and we are looking forward to building on this foundation to drive even more efficient ways of working in the future.”

- Dominos

Greet the Bigwig

Reynolds C. Bish, CEO: Reynolds was named CEO of Kofax in 2007. Prior to Kofax, he co-founded and was CEO of Captiva Software Corporation, a leading provider of input management software and services, and a NASDAQ listed company that was acquired by EMC Corporation in December 2005. Reynolds was previously CEO of Unibase Systems, Inc., a private company that revolutionized the data entry market by providing software and systems on industry standard, open platforms. He was also a co-founder and CFO of Covalent Systems Corporation, a venture capital-funded private company that was a leading provider of data collection and production management systems for commercial and in-plant print shops. He also served as CFO of Fafco, Inc., a NASDAQ listed company that was a leading provider of solar heat exchangers, and was a CPA with Price Waterhouse.

Reynolds is a recognized industry spokesperson, honored as an Entrepreneur of the Year by Ernst & Young in 2003, and named a Director of the Year by the Corporate Directors Forum in 2008. He holds a Bachelor of Science in Business Administration from the Pennsylvania State University.

“We digitize and reduce latency between all the touchpoints along the customer journey and help organizations deliver faster and more enjoyable experiences that create lasting relationships.”