Healthcare Consulting Services: Changing the face of Hospitals with its integrated Healthcare delivery system

Since the last decade, the Indian Healthcare sector has been undergoing transformations in healthcare delivery. There is a huge gap between demand and supply of Healthcare services in India, and the Healthcare sector is seeking elusive solutions to address the country’s growing needs. There are several other challenges that the Hospitals face, which go unaddressed and affect their services and performance including effective utilization of resources, controlling operational costs, rapidly evolving technology and globalization of healthcare delivery quality and standards. To find success in this modern time, hospitals need effective strategic planning, proper infrastructure, best Medical professional consultants, Human resource allocation, Clinical planning, sufficient knowledge & exposure towards statutory compliances and particular attention to the Hospitals marketing and sales.

While the outlook for the Healthcare industry is optimistic, there is a need to move towards an integrated Healthcare delivery system, which leverages technology with the patient centered approach. This is where Healthcare Consulting Services (HCS) comes in with specially designed services that contrive to overcome existing challenges that clients face today. Healthcare Consulting Services (HCS) is a Healthcare & Hospital Management Advisory & Consulting firm in the field of Managing & Sustaining Hospitals, Diagnostic Imaging, Laboratories, Pharma Retails which focuses on training related to Six Sigma & accreditations, based out of Mumbai. The basic motive behind establishing the company is to reform and serve the Hospital and related functions within the Hospital by backward integration focusing on process mapping to bring stability, reducing waste and errors. It strives for standardization in the hospital and healthcare system. HCS helps hospitals streamline and sustain within the available resources.

Helping Hospitals adopt the best Management and Clinical practices

The key Strength of the HCS offering is its understanding of the hospital business. It focuses on Quality Management and has established hundred plus key performance indicators (KPI’s) to evaluate the entire functioning of the hospital and is in line with accreditation guidelines. The company said, “Another area of expertise is Marketing, Branding and Communication of the Hospital; once we take up any Hospital project we tend to devise complete Marketing Plan and Integrated Marketing Communication strategy.” It partners a few digital marketing companies to create a platform for every hospital it caters to. With each specialty mix, it establishes the charges of services. After devising the specialty mix and service mix, it defines the charges of each services, surgeries and procedures offered by the hospital. Once the tariff for all the services of the hospital is created, the HCS team sends communication to outside world and starts doing tie-up with Insurance companies, TPA, Corporate and other institutions.

HCS also possesses the expertise to track Average Revenue per Bed (ARPB) or Average Revenue per Operating Bed (ARPOB), while optimizing resources of the hospital’s cost center. “We help the promoters take the responsibility of P&L of the project and help them curb expenses and adopt activities to increase revenue”, the company mentioned. It extends its expertise in implementing Hospital Information Management System (HIMS). HCS desires to have its own HIMS for the hospitals in the near future. HCS is evolving and growing in all directions. It is flexible enough to enter into any hospital operations, marketing and clinical arrangement and aims to manage pharmacy, Imaging, pathology and ICU’s as a chain in the long run.

The promise of a better healthcare system

HCS is striving to extend its services to all entrepreneurs, either single doctor or doctor couple run set-up , who lacks the management expertise in this competitive world, where their focus is more on clinical aspect of the business, “HCS, evaluate such hospitals one at a time, deploy team and help them revive to an extent, that it becomes cash flow positive from cash flow neutral or negative.” It does SWOT / GAP analysis of the project and tries to understand how the strength can be leveraged in favor of the hospital and eliminate the gaps or weaknesses.

The HCS consultant ensure that the Consulting Hospital or Healthcare entity abides to all statutory compliance required by the constitution to run the hospital. Apart from, managing and sustaining hospitals, HCS, help Healthcare companies and investors enter into the Indian market in the healthcare domain. The HCS team helps them do market research studies as well as business modeling with all marketing, operations and financial forecast and how the company will function in micro and macro environment. HCS team has now ventured into pharmacy both in retail as well as hospital vertical successfully, strengthening its core offering under the brand “HCS Medical”. Besides this HCS, as a team help the needy Hospital in creating low cost Intensive Care Units from Concept to Commissioning and will further explore in establishing other clinical set-up like OT, Wards, OPD and LDR etc. Apart from this, HCS strives to create Healthcare training Centre to educate and help Healthcare professionals learn about the implementation and use of Lean & Six Sigma tools in the Hospital & Healthcare ecosystem to further reduce waste and errors by creating a sigma drive.

Meet the visionary behind HCS, Amit Sontakke

The bellwether of transformation was founded by eminent professional Amit Sontakke, Managing Partner of Healthcare Consulting Services. Amit is having a productive and fruitful experience in the field of Hospital Operational Management and proficiency for optimization of resource deployment in existing facilities and superfluous business generation in the unit/hospital/project. His core skills are to achieve faster market response and decision making, increase performance, reducing cost and strengthening competitive advantage for Healthcare projects.

He is a Master of Business Administration (MBA) in hospital administration from Institute of Management Studies, Indore in 2001.He has completed advanced Senior Management Program from IIM Calcutta in 2013-14 & Certification Course in “Sustaining & Managing Hospital Growth” from IIM Bangalore in 2013, and he has16 years of experience in the major Multi-specialty Hospitals & Multinational Companies.

“Our mission is to manage all the unprofessionally run hospitals with best management practices and provide world class medicine, treatment & service to local population.”