In the Spotlight: USA Staffing Services, LLC, a Premier Back-Office Support Partner for Staffing Professionals, Credits its Authorized Dealer Network for its Financial Success Over the Past 8 Years

We are very excited about our newest feature which is the Authorized Dealer Split Network platform because it will allow independent recruiters and staffing professionals to work together in a secure third party platform to ensure truth and honesty when dealing with each other: Matthew Kolinski

In years prior, contractors or temporary hires were typically viewed as less-than, low-wage workers. As business has evolved, so have perceptions about employment. Contract staffing continues to evolve to fill a different need, especially in light of the gig-economy which has taken over most industries in the past 3 years. A workforce that was once busy filing papers endlessly in low skill positions is now finding important consultative and high-priority opportunities in companies big and small.

Nearly 17 million contract professionals work every day in the American Business economy, and there are several reasons why it is now the preferred method of expanding workforce in the United States. Contracting offers flexibility for businesses to respond to high priority projects, time sensitive situations and fast growing workforce requiring a temp-to-perm approach to hiring large number of employees. Overall the ability to augment core responsibilieis and workforce – whether for short or long-term needs is crucial to managing cash flow and overhead expenses for business of all size.

In light of the above mentioned, we are thrilled to present USA Staffing Services, LLC – dedicated to offering a comprehensive suite of services specifically designed for Staffing Firms to allow them to keep up with the evolving demands within the economy. They offer a complete back-office operational partnernship model that is focused on optimizing recruiting and staffing firms to improve their operation and enhance their cash flow with minimal risk. The program is called the Authorized Dealer Program and it includes all back-office responsibilities from payroll administration, workers compensation, general liability insurance, accounts receivable management, human resources, full Employer of Record services and overall assists in risk management.

USA Staffing Services was established in 2010 and is currently headquartered in Tampa, Florida.

Interview Excerpt: Matthew Kolinski, Founder/CEO

Why was the company set up? How did you expand your company and its offerings over the years?

In 2006 I started my first temporary staffing firm to help recent college graduates find jobs in Chicago, Illinois. At that time the job market was tight and most large companies were using a Temp-to-Perm model to have a working interview with the candidates for 90 days prior to officially hiring them on board. The company was operating with thin margins at that time and I was trying to keep overhead low which means I was running both the front-and back-office operations by myself. I had a network of three other recruiters who were in the same situation and I realized that if one of us started a back-office firm specifically designed for staffing firms, that would allow the other three to grow quicker and more efficiently. It was at that time that I developed the idea of USA Staffing Services and from the beginning my goal was to become the premier back-office partner for staffing firms throughout the entire country.

What challenges did you face in your initial years? What can your peers learn from it?

Whenever you are establishing a company that is new market, you have to get buy-in from your clients and more importantly, you have to address the concerns that they have quickly and efficiently. Over the years we had several unique ‘services’, however, it caused us to spin our wheels because it wasn’t really addressing the core of our operation – ‘complete back office partner for staffing firms’. In 2014 the executive team including myself developed our Mission Statement which has helped us remain focused on our true passion of helping staffing firms start-up and operate their staffing firms efficiently and effectively:

USA Staffing Services- Mission Statement: “Our Focus is to be a complete back office support partner with the mission of helping others succeed in the staffing and contingency placement arena with the highest level of integrity.”

What kind of responses have you received from your consumers over the years? How have they motivated you to shape your offerings/grow the company?

The vast majority of the staffing professionals who join our Authorized Dealer Network (ADNetwork) are relieved and excited to learn that we exist. Since we focus on walking these Authorized Dealers through every step of starting up a temporary staffing division, they are able to see the profit rolling in quickly. The ADNetwork is primarily composed of independent staffing firm owners and recruiting firms which are dependent on permanent placements to keep the bills paid. They typically get one permanent placement every 1-2 months which is used to cover expenses. Their clients are actively asking about temporary placements but they are unsure how to proceed. When they join the ADNetwork, we take the risk and the guessing out of starting up a temporary staffing division. The result is better cash flow for the Authorized Dealer, Full Service recruiting (Temp, Temp to perm, Perm) for the customers and overall streamlined operation to growing the Authorized Dealer’s company.

Fostering a culture of feedback is crucial to the success of every organization. How is this true for your company?

If we didn’t listen to feedback from our Authorized Dealer Network then we would have never been able to adapt, improve and grow our product offering. We are not shy to ask for feedback and in fact, we have created a culture where feedback is important for growth. We have done some large improvements based on feedback from our ADs including creating our AD Split-Network for job sharing, processing healthcare positions and even increasing our benefits to the temporary employees including health insurance, paid sick leave, 401K, and supplement insurances.

Customer service is a challenge for all companies and yet it is hard to please everyone How do you maintain your customers’ trust and loyalty?

We spend time up front getting to know our Authorized Dealers. I have developed the Account Managers to focus on building relationships with them and to focus on solving difficult situations together as a partner instead of as a ‘vendor’. We listen, teach and solve problems together – ultimately we want to build a strong relationship.

How does your company contribute to the global IT platform?

We integrate as much as possible with technology to enhance the lives of our Authorized Dealers. We strive to be leaders in technology instead of followers, and in fact we continue to invest in R&D products like our Authorize Dealer Split Network to allow all staffing professionals the opportunity benefit from a back-office partner.

Two-way communication is most effective, and employees need to feel they have an outlet for sharing their observations and ideas. How does this idea come to life at USA Staffing Services?

Our office culture is innovative and energetic, and everyone periodically rolls up their sleeves to help co-workers when needed, regardless of their titles. We are looking for employees who share a similar sense of purpose as it is imperative to surround yourself with great teams – both at work and at home. Having teams that you can rely on allows you to maximize your time, whether you are in the office or on the road. My management team - Lisa Colon and Jared Gordon are both integral in keeping communication a priority in the office and they have been integral in growing the business.

Do you have any new products ready to be/getting ready to be launched?

We are very excited about the Authorized Dealer Split Network platform which should be released in April 2018 because it will allow independent recruiters to work together in a secure third party platform to ensure trust and honesty when dealing with each other. We take a small fee, but ultimately when the recruiters work with each other the benefit of successfully placing candidates more than covers the cost of our service fee. The platform is designed for Permanent and Temporary sharing which continues to focus on the entire operation for staffing professionals. We predict that independent recruiters should be able to increase revenue by more than 40 percent by using our split network board since it is a secure platform and we monitor it for safety and compliance.

CEO – The Man Behind The Operation

Matthew Kolinski: Matthew Kolinski is the founder and CEO of USA Staffing Services, LLC. He earned a bachelor’s degree in Biology from Loyola University Chicago, Illinois. He is an active board member of his local chapter of Entrepreneur’s Organization and an advocate for entrepreneurs throughout all industries.

“We integrate as much as possible with technology to enhance the lives of our Authorized Dealers.”