Comprehensive visibility across any UC environment.”
Since its founding in 2006, Nectar has been committed to delivering market-leading software solutions that empower its partners and customers to dramatically improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks.
The company’s flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to the executives and technical resources. Armed with this knowledge, you now have the foundation to align the IT initiatives with business objectives, transform infrastructure, and free up critical resources.
The Unified Platform
UC Management Platform (UCMP): Nectar’s Unified Communications Management Platform (UCMP) is revolutionizing how enterprise businesses and service providers manage their voice, video, and web collaboration applications, systems, and networks.
Its architecture-based, vendor-agnostic approach provides a holistic infrastructure for inventory, monitoring, alarming, root-cause-analysis, capacity, and performance management across global IP communications systems. And UCMP enables both remediation and remote programming support to ensure a truly seamless, quality user experience. Whether the UC environment leverages Microsoft Skype for Business/Lync, Cisco, Avaya, or other platform technologies, UCMP can bring clarity to the business processes and complex UC interdependencies via centralized, cross-platform management and monitoring. At the same time, you’ll have real-time visibility into each UC user’s experience and actionable performance information for faster resolution of service issues.
UC Diagnostics (UCD): UC Diagnostics (UCD) helps manage multi-vendor network complexity, maximize existing technology investments, and achieve a lower Total Cost of Ownership (TCO). By providing complete IP network information correlation and comprehensive insight into cross-platform Unified Communication (UC) issues, Unified Communication Diagnostics (UCD) offers faster resolution of UC problems and a superior end-user experience.
UCD provides real-time visibility into the quality of the UC user’s voice, video and signaling media experience by unobtrusively monitoring content, session, and network topology data, then automatically transforming and correlating this information. These correlations enable a help desk agent to associate specific user-reported complaints instantly to any events in any part of the network.
UC Foundation (UCF): UC Foundation (UCF) delivers exceptional system health and availability through a single 360-degree view of all voice and data assets. This centralized approach combines customizable dashboard views, business-centric customer notifications and alarm and performance data for service responders – all in real-time. Dashboards can be customized to suit the needs of different users, including IT support personnel and/or executive staff.
By focusing on the entire UC ecosystem via integrated capabilities such as resource trending and utilization, capacity monitoring and planning, and comprehensive reporting and advanced analytics, UC Foundation enables comprehensive troubleshooting for measurably enhanced performance.
Success story of a happy client
Sheppard, Mullin, Richter and Hampton LLP (Sheppard Mullin) stands as one of the most prestigious law firms in the US. Founded in Los Angeles, CA in 1927, Sheppard Mullin is a full service firm, serving clients across the U.S. and internationally. As an AmLaw100 firm, Sheppard Mullin also ranks as the third largest law firm in the state of California.
Sheppard Mullin’s Challenge from a UC perspective: Sheppard Mullin’s business communications infrastructure is a complex, enterprise environment, which spans several different countries, carriers and service level agreements. Adding to the intricacy, this communications infrastructure also included a number of disparate systems, hardware components and technology dependencies.
The Nectar Solution Working together with trusted partner, Windstream, Bernardin defined the monitoring tool requirements that he needed to instill confidence and derive the adoption of UC the firm needed by ensuring reliability, voice quality and a consistent end user experience. Through a proactive monitoring tool with ata-glance dashboards, skills based routing, ease of deployment and a real-time snapshot of how Sheppard Mullin’s UC network was operating at any given moment, Sheppard Mullin believed their team could help minimize business interruption and increase the reliability of their already reliable platform.
Meet the Master
David Giangano, Chief Executive Officer: Giangano co-founded Nectar in 2006 to bring “straight talk” to the world of Unified Communications by simplifying the management and monitoring of an otherwise complex process. In 2008, he developed and launched Nectar’s world-class channel program and served as the President of Global Channels, where he oversaw Nectar’s complete go-to-market strategy. Giangano fostered constant technical innovation within Nectar and drove broad market adoption through its global channel and OEM partnerships, making it the de-facto standard for advanced Unified Communication diagnostic monitoring and management.
In 2002, Giangano founded Juma Technology, an Avaya Platinum Business Partner specializing in IP convergence. There he established a reputation as the industry leader in Voice & Data IP Convergence. The company increased its revenue by 2,782% in less than five years. Giangano served from 2000 to 2002 as Senior Vice President of Engineering and System Services at 5B Technologies. From 1997 to 2000 he founded and operated Tailored Solutions. Earlier, Giangano spent 10 years with Northrop Grumman Corporation as a Senior Design Engineer and Project Leader. Giangano holds multiple patents in such disciplines as data encryption, data acquisition and digital signal processing. His technical writings have been published in NASA and IEEE (Institute of Electrical and Electronics Engineers) journals and magazines. Giangano earned a Bachelor of Science in Engineering from Fairleigh Dickinson University.