Managing Your Network and Security Devices: BackBox Software

BackBox is meant to be suitable for any size organization, regardless of vertical, that have a substantial or complex network and security infrastructure: Rafi Zvi, CEO & Co-Founder BackBox Software

The increased integration of information and communications technology into the daily activities of industries, governments, families and consumers – along with the corresponding growth of cyberspace – has been a major driver of economic growth and productivity. But just as cyberspace has created unprecedented opportunities for economic growth, it has also created unprecedented opportunities for bad actors. Hence, there are many risks, some more serious than others. Among these dangers are viruses erasing your entire system, someone breaking into your system and altering files, someone using your computer to attack others, or someone stealing your information and selling it on the dark web or even making unauthorized purchases.

Given the increasing pace and complexity of the threats, corporations must adopt approaches to cybersecurity to protect critical business information without constraining innovation and growth.

In light of the above mentioned concern, we are thrilled to present BackBox Software, the leading provider of solutions for automated backup and recovery software for network and security devices.

The firm offers a simple way to backup and restore device configurations by providing centralized management for all your network and security device configurations in a single application using a convenient real-time dashboard.

BackBox was launched in 2011 and had immediate success within enterprises in Israel, US and many European countries. The firm is headquartered in Rosh HaAyin, Israel, and recently established a US presence in Kansas City.

Interview Excerpt: Rafi Zvi, CEO & Co-founder

Why was the company set up? How did you select the vertical and decide to be a part of the global platform?

BackBox was founded to address an ever-growing challenge in the network and security marketplace; to address disaster recovery and automation in multi-vendor enterprise environment.

BackBox is a solution that can help to significantly reduce company resource needs and lower costs allocated to managing multiple network device requirements. It is fully automated and non intrusive and no agents and no network configuration changes are required to accomplish regularly scheduled automated configuration backups.

Organizations can save time and eliminate the need to track individual network devices and multiple device management systems by using our user-friendly services.

How successful was your first project roll on? Share the experience?

Our first production implementation was within a large financial organization, where their network comprised of over 500 Security components (Firewalls, SSL VPN’s, Web Application Firewalls, Content Filter and more). The implementation took two business days and resulted in an immediate ROI by eliminating the need for the organization to manually support their Disaster Recovery procedures.

What were the grounds on which you have expanded your company and its offerings over the years?

As a private company, BackBox has grown over the years in both global presence and feature set. This growth allows us to better support our customers in many different regions. Our constant product updates bring more value to our customers, quicker, saving them time and mitigating risk.

Our roadmap has always been driven by our customers. We invest in any customer request to make sure that it will bring value to our other customers. Customer feedback was invaluable in building our new values to BackBox.

As an Israeli based firm, it was a challenge to provide a suitable SLA for our US customers. We quickly addressed this issue by hiring support engineer’s local to the US and raising our support satisfaction rate to 94 percent.

What do you feel are the reasons behind your product popularity?

The BackBox solution has evolved from many years of cumulative hands-on experience of our expert product development team in all areas including; design, implementation, support of state-of-the-art network and data security infrastructure.

It is our goal to help customers achieve a seamless, homogeneous operation in today’s diverse network and security landscapes. Our commitment to delivering excellent support services gives customers 100 percent confidence that their complex IT infrastructure is resilient and consistently operates effectively. 

In our recent customer survey, 94 percent of respondents gave a customer rating of ‘Excellent’ or ‘Good’ on their experience with our dedicated Customer Support Team. We are proud of our level of excellence in providing outstanding support for all our customers.

How do your company contribute to the global IT platform and society at large?

BackBox can be viewed as the glue that connects the entire global IT marketplace, as we compliment over 140 different vendors that offer network and security products and solutions. We believe that we provide our customers the ability to save valuable time and mitigate significant risk by allowing them to better service their multi-vendor environments through a single pane of glass.

Where do you see your company a couple of years from now?

Over the next couple of years, we expect to grow our company both on a sales/marketing level and from the engineering side. We plan to bring more value to our existing product and continue to introduce new products to the market. We expect our next major version release of BackBox to be revolutionary, and include even more features sets and customizability than ever before. 

The Brain behind the Success

Rafi Zvi, CEO & Co-Founder: Mr. Zvi brings over 20 years of experience in the technology sector to the BackBox leadership. With a wealth of experience in innovation, product development, customer-centric solutions and technical expertise, Mr. Zvicurrently oversees and is responsible for the day-to-day operations of BackBox. He has grown BackBox to become a global player and a leading provider of solutions for automated backup and recovery software for network and security devices.