Retail Insights: The Chief Omni Channel Officer Offering Smart Solutions for the Connected Customer Experience to Global Retailers, Brands and Pure Play Online Players

The Silicon Review

“We make a wonderful team driving next generation integrated omni-channel solutions combined with proficiency in new technologies, positioned us ahead of pure play technology or consulting companies”

Retail market is changing; the retailers around the world have started transforming their relationships with their customers by offering a connected shopping experience. With this approach, consumers can make their buy anywhere, fulfill anywhere choices. Shoppers channel-hop online and physical stores, smartphones, tablets, social media and call centers, the challenge for the business is to provide consistent customer experience across the channels through Product Availability, Price, Offers and Promotions, Customer 360 and flexible delivery options. Winning strategy for retailers is to provide convenience, transparency and flexibility to maximize revenue and loyalty.

“Omni-Channel is the way of business today.” Born with one such believe and strong insight in 2014, Retail Insights solutions is all about connected customer experience across channels. Since its inception the company is engaged in developing innovative technology strategies and achieves growth through Integrated Omni-Channel Solutions.

It all started with a realization, that several players in Retail are walking the digital way with assistance from big and expensive retail solution providers but industries largely neglects the much growing mid-tier segment that needs immediate attention. Today, within a short span of three years, Retail Insights has emerged as the ‘Chief Omni-Channel Officer’ for many retail houses in India such as Entertainment Store, Ilovediamonds, Arvind Brands, Sangeetha Mobiles, ITSBITSY, Rare Rabbit to name a few. “Passion drives our solutions and though we are a small company, we are dexterous to compete with others through our expertise, implementation approach and many more.” - Director - Omni Channel Solutions.

This contextual domain and customer knowledge, combined with proficiency in new technologies, positioned Retail Insights ahead of pure play technology or consulting companies. As a boutique company, the company aims to engage, resolve and support day to day challenges of their customers. With a strong domain expertise in Omni-Channel as a backbone and handpicked technology leaders, Retail Insights make a wonderful team driving next generation integrated Omni-Channel retail solutions.(www.theretailinsights.com)

Headquartered in Bangalore, India currently, the company is willing to make its presence felt in APAC, UK, Europe and UAE.

Setting up a Standard

Retail Insight has partnered with retailers to leverage superiority, while its envious track record of having crème de la crème customers and more than 95 percent of repeat businesses vouch for its supremacy. The company endeavors to suffice the rising needs of end-to-end, omni-channel and seamless retail experience through point solutions that in turn churn out quick returns with right acceleration.

As a share towards the growing IoT sector, the company is currently working with Beacon technology for in-store contextual offerings to convert potentials, send coupons, price matches and many more.

Offering Smart Solutions

Focusing on the omni channel solutions, the company caters to the need of physical stores, digital commerce, retail connect and proximity marketing solutions. Alongside, by getting engaged in developing smart affordable solutions for their global customers, Retail Insights endow Retailers with Fortitude to automate, Develop on-demand resources, Build real-time customer engagement, Enhance in-store activities, seize optimum inventory levels and Enable effective merchandize & assortment planning.

The solutions developed by Retail Insights are built on the problem statement from the business cases, instead of existing platform or a product. The Solutions includes:

E/M-commerce Platform Management– 2017 could see another opportunity in e-commerce, driven by the growth agenda of the pure play online players. The growth of online is just begun and likely to have a greater impact. Specialized in Magento, Hybris and Phonegap.

Store Digitization 2.0– Experience, fulfillment & convenience, stores are being transformed for the connected consumers. Creating a connected shopping experience for today’s millennial shopper experience, fulfillment, & convenience, this means consolidating their core systems and initiating a one-system approach. With this approach, back-end enterprise resource planning (ERP), customer relationship management (CRM) and order and inventory management systems will reside on one platform. Business then to get a single source of the truth for customer, order and inventory data in real-time, making that available to all existing and future front-end, customer-facing systems. Retail Insights specialized in integrated omni channel solutions thru proprietary frame work “The Retail Connect”.

Conversational commerce– Retail Insights proximity marketing provide consumers natural and intuitive way of engaging with digital technology. Growing popularity of connected customers - on demand, Hyper Local solutions will have a profound impact on how they shop.

Technology/Platform Expertise - Magento, Hybris, Salesforce, PHP, MySQL, Hybris, Android, PhoneGap, UI, Angular Js, Node Js, Mongo DB, Webservices, Integrations bus – Mulesoft, Dellboomi etc.

This is what their clients have to say about them

“You guys have brought in a lot of confidence to our team. We hope that we will have a much smoother operations” - Founder, ITSBITSY.

“It’s so much easier to work with you guys, with meticulous planning and execution. Client satisfaction is what is the most important and you guys know how to live up to it” – Founder, Ilovediamonds.

“When it comes to digital and commerce solutions, there are loads of players that talk a good game, but Retail Insight with retail solution help you make it happen. They have enabled us, consulted us and given us the world class order management solution on Magento.” – Vice President Operation, BeWo Technologies.

“Good work. Will be happy to refer more customers as and when I come across. All the best to the team” - CIO, Arvind Brand.

The Client Gamut

Retail Insights has a commitment to understand advanced omni channel practices and offer it to their customers. Since the company began its operations, they have handhold clients, and do support them in all areas of the business operations Order, Inventory or acquiring the new customer base.

The Future Sight

For a blooming future ahead, the team at Retail Insights is presently focusing on retailer, online players and product companies. Growing at a faster rate, the company is moving up the ladder in targeting retailers with more than 500 crs top line.