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SR Leadership Award For Essential Business Services in Asia 2017

Sicap: A global leader for software solutions for Mobile Network Operators (MNOs)

thesiliconreview-markus-doetsch-ceo-sicap-2017“Sicap has been a global leader in software solutions for Mobile Network Operators (MNOs) since 1997.”

Sicap is a global leader for software solutions for Mobile Network Operators (MNOs) for almost 20 years. For more than 7 years Huawei and Oberthur Technologies have been sicap’s strategic partner. In the last years more than 60 customer solutions have been successfully deployed to happy customers around the world. Sicap has more than 80 highly skilled engineers working 24/7/365 all over the globe to ensure best quality, performance and innovative solutions for our mobile operators. 

For Sicap Customer Experience Management and Device Interaction is at the centre of all our solutions. The company’s success and growth root in our tried and tested products Network Near Solutions, SIM OTA and Mobile Device Management deployed on over 170 live sites worldwide. Sicap's portfolio is truly unique in that it integrates Device & SIM technologies; Network Near Solutions with Big Data Analytics, Campaigning and Advertising forming meaningful bundles that help MNOs achieve superior customer satisfaction, efficiency gains and ARPU increases.

To date millions of subscribers from all over the world enjoy the excellence of sicap solutions. However, it is not only Sicap technology’s high performance that satisfies operators and their subscribers all over the world. Even more, it is Sicap’s in-depth understanding of individual challenges within different markets based on local presence. This also allows fast resolution times for changes, customizations and support problems.

Global presence 

Switzerland is the country where the foundation for sicap was laid. As early as 1994 a small team of ingenious engineers from Switzerland’s leading telecommunications service provider, Swisscom, invented PPB technology. Network near Solutions, SIM OTA and Mobile Device Management have always been the core of company. In 2013, after almost 20 years Swisscom decided to sell Sicap to members of the former management. Sicap has a strong presence with an impressive list of customers featuring more than 80 MNOs globally. A large part of Sicap's highly skilled workforce for sales and delivery are based in Kuala Lumpur, Singapore, Abidjan, Moscow, Johannesburg, Delhi and Bucharest. Experts, based in Lyon, Zug, Moscow and Kolkata are responsible for continuing sicap's track record in developing pioneering solutions.

Customer experiences

Operators are looking to manage customer experiences. The start of every customer experience is in the customer’s own hands – the mobile device. Operators must know in real time of changes in their device base and instantly interact with the customers. Detect which device the user holds in his/her hands and serve their individual needs. The operator’s reaction can range from dynamically configuring the traditional SIM card the newer iSIM or eSIM to sending device settings for data, VoLTE or IPv6. Operators will want to upsell customers on a special rate plan for their new LTE phone according to the customer’s current location, which could be linked to LTE network coverage. Some of our customers use the system as a hub for all device information linking to BI infrastructure, call centers and self helps. One customer even changes the device specific tariff plan in the billing system when customers swap their phones from a Blackberry to iPhone over the weekend.

Meet the Leader

Markus Doetsch, CEO- Markus has more than 20 years of experience working in senior and executive management positions for Siemens, Infineon and Swisscom in the ICT industry. Prior to joining Sicap as MD in 2016, he was a managing partner of Procult Consulting, where he designed, managed and implemented a variety of successful strategic IoT and digitalization programs for diverse industries.

Solutions Offered

Sicap’s current portfolio of solutions is built on and leverages competence from both areas. Expertise in Network near Solutions is applied in USSD / UMB solutions and Pay4Me collect call applications while Mobile Device Management capabilities have been extended to include SIM Management Segmentation and Multimedia campaign capabilities. Sicap's portfolio is truly unique in that it integrates Device & SIM technologies with Network near Services forming meaningful bundles that help customers achieve superior returns on their investments. To date millions of subscribers from all over the world enjoy the excellence of sicap solutions. However, it is not only Sicap’s technology’s high performance that satisfies operators and their subscribers all over the world. Even more, it is Sicap’s in-depth understanding of individual challenges within different markets.

  • Message Services- Self-care & Value Added Services that brings additional revenue, up-selling and cross selling services
  • Voice Services- Value Added Services to unlock additional revenue & stimulate pre-paid customers usage
  • Value Added Services- Already serving more than 180M subscribers including a Tier1 with more than 50M subscribers
  • Device Management- Customer relevant real-time device know-how paired with actionable cross and up-selling capabilities
  • SIM card management- Customer relevant real time SIM card know-how paired with actionable cross and up-selling capabilities
  • Premium Services Gateway- A carrier-grade platform, linking VAS providers with mobile users and their devices
  • Device Interaction- Stimulating your customer base with targeted offers and promotions in order to drive usage, increase ARPU and reduce churn
  • M2M Solution- Flexible and simple toolbox that the operator provides to M2M providers to easily and quickly build their M2M/IoT vertical applications
  • Enterprise Mobility Management- Integrated cloud platform with device management & realtime Big Data reporting to manage the needs of modern SME's

 “The company's success and growth are rooted in Network-Near Services (NNS) and Mobile Device Management (DMC).”

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