“We have a vision to rank as No. 1 Total Security Solutions provider in India.”
Founded in 1970, TOPSGRUP as a global brand in the international security industry, the group is committed to secure their customer’s tomorrow, today, by providing ethical, efficient, and effective & value added security services, which in turn will strengthen their Brand credibility and enhance customer satisfaction levels. The company is committed to comply with and continually improve their Quality Management Systems through a constant and focused approach of monitoring, analyzing, reviewing and upgrading their processes through regular Quality Audits and Management Reviews.
The TOPSGRUP brand is a certified conglomerate of 9 companies and 2 specialized divisions offering Total Security Solutions to over 9000 clients in India and the UK. TOPSGRUP’s holistic range of Enterprise Risk Management Solutions includes Manned Guarding, Investigations, Electronic Security Integration, Facility Management, Advanced Training & Consultancy and Emergency Response Services like TOPSLINE 1252 and Tops Air Rescue. Their newest acquisition is The Shield Guarding Company Limited UK, a buy-out that promises to revolutionize the global security space.
Bespoke Security Solutions
Total Security Solutions; TOPSGRUP holistic approach in mitigating enterprise risk combines various proven security and safety technologies along with manned guarding. Today, customers need a trusted security partner who can deliver end to end solutions and has the capabilities to meet their security needs and mitigate their risk.
Their wide spectrum of specialized service verticals enables them to customize enterprise risk management solutions as per the needs of customers and offer bespoke solutions befitting their security requirements and their budgets. Being able to seamlessly deliver multiple security solutions enables to touch point with thousands of customers on a daily basis.
Trust is the centre of their existence and it radiates outwardly towards their stakeholders, their partners and most importantly, customers. Trust is the single most important attribute that drives each one of them every day at TOPSGRUP to deliver world class security solutions to complex enterprise problems with a smile. It is the trust of customers and the ownership culture of employees which differentiates them from the rest and enables long mutually beneficial partnerships.
Bestowing the Customers with their Best
The company considers their delightment as their true measure of success. Being ethical in their relationships, being quality driven in everything they do, being accessible to all customers at all levels at all times and being loyal to customers are the core virtues, that have helped them achieve an average 99% customers retention rating over the past three years.
They listen to their customers and give them an unmatched level of individual attention to ensure that their solutions are always aligned with their needs. They see themselves as an important part of their customer’s enterprise and actively contribute to add value to their goals and their bottom lines. They understand their customer’s vision and support it, by being transparent in partnership and remaining fully compliant with corporate are governance requirements.
The Future Sight
TOPSGRUP globalization strategy is designed to counter major competitors in the home market and to enable economies of scale by taking advantage of consolidation opportunities across geographies. It was also felt that cross pollination of ideas, processes, best practices & client relationships was needed to consolidate leadership position in India, while equipping TOPSGRUP to be a preferred global brand.
The man behind it all
Dr. Diwan Rahul Nanda, Global Chairman, TOPSGRUP – Dr. Diwan Rahul Nanda championed the cause of ethics and corporate governance in this seemingly unorganized industry. He offered quality service through trained and motivated personnel, conducted the business in an absolute transparent manner, complied with all government statutes and was personally accountable and accessible to all clients. Ensuring 100% customer delightment became Dr. Diwan Rahul Nanda’s mission.
Dr. Diwan Rahul Nanda brought much more to TOPSGRUP than just brand reputation and market share. He brought with him a spirit of innovation – a spirit that heralded TOPSGRUP as the undisputed leader in the Indian Security Industry. The Advertising & Marketing Magazine (A&M 2001) recognized Tops as the NUMBER ONE brand in the Indian security industry. TOPSGRUP in the past many years has won every national and international award for business excellence and innovation. Some of the awards include the ‘2nd National Security Today Award for the Best Security Personality of the Year 2007’, Frost and Sullivan Award for the Best Manned Guarding Company (2008), amongst others.
As Dr. Diwan Rahul Nanda, the leader, the pioneer, the innovator and the mentor says “If you can dream it, you must do it”.
“Our vision is to establish TOPSGRUP as the No.1 Total Security Solutions provider in India and build TOPSGRUP as a global brand in the international security industry.”