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30 Entrepreneurs of the Year 2016

Zetta Group: Transforming & Managing ICT Infrastructure Since 2004

 Silicon Review
   2016-07-30

“Zetta strives to be technically excellent, responsive to our clients’ needs and to deliver our products and services in an effective manner.”

Established with a vision to Simplifying a complex world, Zetta provides services to transform and manage ICT infrastructure leveraging their own Australia wide high speed network, hosting and cloud platform solutions combined with the best public cloud offerings in the market. No matter how far along the journey to the cloud your organization is, they have the complete toolset to assist to navigate a
successful transformation to a modern, cloud enabled future. Services offered include Solution Architecture; Network; Data Centre to Cloud; End User Computing and Productivity; Applications
Management and Development; Unified Communications and Managed Services.They have a proven track record of providing ICT services across a wide range of industry verticals including Government; Mining, Oil and Gas; and Finance. Their client base represents many leading enterprise and government agencies including:

  • Woodside Energy
  • BHP Billiton
  • Western Power
  • Department of Housing (WA)
  • Synergy
  • Department of Health (WA)
  • Dampier to Bunbury Pipeline
  • National Offshore Petroleum Titles Administrator

Started in 2004, Zetta has grown rapidly, significantly expanding their clientele, services and staff. Their active client base includes many top performing Australian ASX 200 companies, federal and state government departments and a number of ICT partners.

All about Zetta’s Managed ICT Services
Zetta provides a diverse range of flexible Managed ICT Services, their focus is the client and approach is personable. Zetta has been providing managed services for over 10 years and manages thousands of users and their associated ICT infrastructure across many mid-tier and enterprise organizations across Australia.

Managed Service Desk – Zetta Service Desk is a centralised service desk acting as a single point of
contact for ownership and management for the range of IT enquiries and incidents. The Service desk provides Level 1 technical support and incident triage.

Managed Network – Ensure that the Managed network infrastructure and services are running at optimum levels, through monitoring and analysis of performance metrics. Provide Capacity and Demand analysis to determine utilization trending and patterns of business activity which assists in tuning and optimization of the network environment based on identified performance trends.

Managed Server + Storage Infrastructure – Provides the management of the Server and Storage Infrastructure including Servers (physical, virtual and cloud based), hypervisor and operating systems, system management software, DBMS, Middleware and Server SOE(s). This service also includes the support and management of Storage devices (SAN, NAS etc.) and the operation of Data Management services (Backup and Recovery, archiving etc.).

Managed Cloud Replication, Storage & Backup – Management and support of cloud based storage through backup and replication, including the assessment of data replication performance, capacity and data integrity.

Managed End User Computing – The ongoing management of the End User Computing environment including build, deployment and support of all end point devices, SOE/MOE and mobility services (including smart phones, tablets etc.)

Managed Security Management – The security environment includes both internal and external security infrastructure such as Network Security (including firewall, VPN, and remote access security), Threat Management, Access Management and Virus Protection.

Managed Unified Communications – Maintain and support the Unified Communications infrastructure and services. Through Pro-active maintenance tasks and real-time monitoring, potential issues are addressed before they affect the infrastructure. Performance tuning through analysis of infrastructure critical metrics keeps the services running at optimum levels.

“We transform organizations through technology, automation and fantastically clever people.”

Meet the Leaders

Dr Nathan Harman, Managing Director, CEO– Nathan has a successful history in the Australian IT sector. He started Harman IT in 1997 and by 2001 had won the whole IT outsourcing for Hamersley Iron and grown staff numbers to 120. In 2001 Nathan sold Harman IT to the London-based multinational Marconi plc. In 2004, Nathan founded Zetta and has managed its growth since. Developing Zetta, to a point where it is a significant exporter of services, is a particular passion.

Jim Di Menna, Company Director, Sales Director– Jim is a seasoned executive with extensive
experience in the ICT industry and a director of Zetta. He has held senior positions with large IT multinationals including CSC, HDS and Fujitsu and is highly experienced in professional sales and in pursuing and successfully negotiating large scale ICT outsourcing contracts across Australia.

Mark Vassallo, General Manager– Mark Vassallo leads Zetta’s Services divisions which encompasses End User Computing, Data Centre, Managed Services, Project Management and Solutions Architecture teams. Mark began his IT career in 1995 and has a long history delivering managed services to large corporates. Mark has worked with Diageo, Woodside Energy, Rio Tinto, Marconi plc, and Coles Myer in roles ranging from systems analyst, solutions architect and account management.

“Whenever we are working with customers and our internal teams or developing new services our values always drive our thinking.”

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