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Excellon Software: Pioneer in Cloud Based Sales & Service Management


Excellon Software is a renowned software product company known for its cutting-edge yet simple-to-use sales, distribution, and service management software. The company’s product portfolio encompasses a complete dealer management system, sales and distribution management, and service management software to manage large networks. It offers unmatched flexibility in deployment, functionality and reporting. The award winning Excellon solution is relevant to emerging markets with its adaptable tax setup and structure, along with the ability to handle city, state, region and national level complexities.

Getting to know the offerings

The firm’s single instance of the software handles and serves efficiently every stakeholder in the client’s ecosystem comprising end customers, end users, field teams, headquarters, and all third parties such as dealers, distributors, service providers and related parties. “With easy to use interface, even low skilled users can use the software resulting in high adoption rates; low bandwidth consumption allows the software to be used even in remote geographies, and finally, a Smart Integration Engine allows the solution to work seamlessly in any existing application landscape,” says CEO, Vishnu Tambi. All this and more without significant CapEx, thanks to a cloud based offering, makes Excellon a compelling value proposition. Developing such a solution became easier largely due to EXCELLON’S management that includes seasoned professionals and software technologists who are highly experienced in both the global and local software industry. “They bring along strong domain knowledge of dealership and franchise networks and a history of innovation in successfully creating effective software for common use,” adds Tambi.

Unique Factors

The Nagpur based firm has attracted large enterprise clients such as Ashok Leyland, Bajaj Auto, Mahindra, Max United in Middle-East, MyTVS, Perodua Malaysia, Royal Enfield and Volkswagen. The reason for the same is the uniqueness of the firm.

The firm innovatively adapts and creates solutions according to the specific regional requirements, keeping in mind the limited infrastructure and manpower conditions in India and other emerging markets. While the offerings of the firm have a touch of simplicity in design and use, the functionality for business processes, analytics and planning is out of the box. The highly user-friendly system allows even low skilled users to use the system on mobility devices, laptops and desktops. Add to this the high scalability with use of Cloud, Mobility, and Analytics, and many other factors that have made this solution reach out to a wider audience and more importantly, retain them. Furthermore, the firm brings a comprehensive deployment with full life cycle capabilities to the partnerships with its enterprise clients, wherein Excellon is a single point of contact for complete technology management of the client’s sales, distribution or service network. With a team of knowledgeable experts comprising business and technical specialists, it offers an end-to-end solution right from requirement analysis, configuration, training and rollouts, monitoring & management, to support large sales & service networks. This comprehensive capability has resulted in clients forging close partnerships with Excellon for direct delivery and support of its solutions at thousands of locations across rural and urban markets, bridging the regional, cultural, and language gaps and connecting with the clients’ network through joint teamwork. Such model has been highly successful with large enterprises like Bajaj, Mahindra 2-W partnering to manage their large sales & service networks across India and globally.

Excellon’s innovative product and efficient deployment and management has won it several awards; and in the recent study by Frost & Sullivan and NASSCOM, Excellon is featured as EXEMPLAR (top quadrant), a coveted place in the Product Excellence matrix due to its strategic and execution excellence. This places Excellon among top Indian Enterprise Software Product companies who are on an accelerated growth path.

Plans for the Days Ahead

Talking about the future of the company, Tambi says the firm will continue its culture of innovation, working and experimenting to find ways to make life easy for its users in doing their daily business activities. “For the near future, we are keeping our focus on mobility devices with several new input devices like Surface, Glass and others being experimented with, for introducing to our users. We plan to look more closely at other geographies like the Middle-East and Africa, and customers in multiple verticals where Sales, Distribution, and Service management is still a big pain area. We already have strong references due to our assured success rate, which continues to attract other large enterprises across geographies,” said Tambi.