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50 Leading Companies of the Year 2017

Integrated Business Systems (IBS): Builds and supports high-quality enterprise software for commercial and multi-family real estate owners, operators and associations

thesiliconreview-michael-mullin-president-ceo-integrated-business-systems-2017The ongoing evolution of IT systems demands that organizations be smart, creative and progressive. At the same time, managing IT products and services seems to become more complex every day. Within this fast-moving environment, forward-thinking, efficient software design is a critical ingredient to ensuring tech solutions that effectively meet business objectives. Organizations with deep knowledge and extensive experience in their niche sectors are best positioned to succeed in building innovative and comprehensive solutions that address industry-specific issues and provide deep functionality. Integrated Business Systems (IBS), a boutique commercial real estate technology solutions firm, provides nearly four decades of development history and an intensely customer-focused experience centered on helping its clients keep their systems current and gain competitive advantage.

IBS was founded in 1979 with the vision to provide technology solutions for real estate enterprises at a time when the use of computers in small and mid-size business was virtually nonexistent. The IBS team understands that quality service is vital to fostering lasting partnerships, and that effective support depends on knowledge, problem solving skills and communication. It offers mission-critical IT products and services in two key areas: Property Management/Accounting Software and Managed IT Services.

A leader in best-of-breed IT services and solutions

IBS launched its “home grown” legacy system 38 years ago. The software was written by real estate development, management and accounting professionals to address virtually all property management, accounting and construction management tasks. From the outset, the IBS business model offered truly turnkey solutions from data conversion, hardware, customized software and installation to extensive on/off-site training, consulting, service and support.

With the deep functionality and flexibility of the IBS system and its superior customer service, IBS quickly distinguished itself. The firm earned the respect and business of many of the real estate industry’s most elite public and private commercial and residential entities, ranging from mid-size owners and professional management companies to the largest enterprises.

Ensuring maximum performance for clients

Through an ongoing program of research, system development and intensive support, lBS establishes true partnerships with its clients. All new development is based on the dynamics of the real estate industry and users’ changing requirements. This includes periodic distribution of new releases, upgrades and modifications of the IBS system, many of which result from direct client input.

Additionally, today’s cloud-based environment is opening new doors for commercial real estate technology. New cloud-based real estate point solutions are being introduced, and IBS is working diligently to help its clients take advantage of these best-in-breed products – from leasing, to customer resource management, commission management, project management and procurement, building management, budgeting and valuation, marketing, contract management, and legal. The firm’s Imperium property management/accounting platform was specifically designed to support  multi-cloud integrations with built-in APIs available with Acumatica.

Focus on evolving technologies, quality products and support

IBS believes that the following factors have been responsible for its consistent organizational growth:

  • Knowledge: IBS’s deep historical insight and dedication to staying entrenched in the continually evolving tech industry provides a unique advantage.
  • People: With more than 65 years of combined tenure at IBS, its Senior Advisory Team plays an integral role in guiding the company’s strategic growth initiatives and bringing strong customer focus with individual emphases on delivery and support, training, business consulting and networking environments.
  • Imperium product: Launched in 2016, IBS’s Imperium Powered by Acumatica offers deep strength stemming from the long development history and can integrate seamlessly with best-in-class applications across multiple real estate services categories.
  • IBS Managed IT Services: IBS established its Managed IT Services division in 1999, and today helps a diverse customer base of small and mid-size companies successfully keep their IT infrastructure current. IBS provides full consulting, installation and support for computer, networking, business continuity and cybersecurity technologies
  • Support: From the initial stages of implementation for new customers to the ongoing support of long-term users, IBS is committed to addressing every need in a timely and professional manner. Its Customer Care strategy centers on ensuring minimum downtime and maximum performance

Offering comprehensive IT expertise

IBS’s Imperium Powered by Acumatica was specifically built to serve as the system of record within the real estate technology stack. It offers a full financial management and reporting suite including deep functionality in the areas of escalations and recoveries with robust lease abstracting, utility and tenant service billing features for multi-family, commercial, and other specialized markets. Managing day-to-day tasks becomes automatic and convenient with elegantly integrated solutions for electronic rent payments, payment processing and resident screening, often resulting in significant cost savings over conventional approaches. Imperium provides all of this along with unparalleled multi-cloud integration capabilities. And because it is a cloud solution, Imperium addresses the requirements of an increasingly collaborative and mobile – anytime, anyone, anyplace – business world.

The roadmap ahead

IBS continues to develop its Imperium product, and it is preparing to release Version 2.1. The latest enhancements include deeper recoveries billing functionality and new features to drive multi-cloud integrations.

Commercial real estate technology is evolving incredibly fast. And while the “yet to come” will certainly impact its product-specific activities, as a company IBS’s focus will remain unchanged. “We will continue to leverage technologies and embrace innovations to help our clients reach their business goals. As our organization grows, we will work to balance the challenges of expansion while enhancing the level of service IBS users have come to expect,” noted IBS President Michael Mullin.

Meet the visionary behind Integrated Business Systems, President Michael Mullin

Michael Mullin, President/CEO, joined IBS in 2010 and has driven the organization’s continued strong regional success. Mike’s technology career spans more than three decades, during which he consistently has delivered positive business outcomes for his clients by leveraging industry advancements to improve operating results.

“As we move ahead to a bright future, IBS looks forward to continuing our long-term partnerships and fostering new relationships built on the integrity of our products, the intensity of our support and the quality of our team.”