Gamechanger: Intelcia IT Solutions is poised to become the foremost authority in North Africa in the IT outsourcing segment

"Intelcia IT Solutions is focusing on diversifying its services offerings, integrating AI in its technologies, from secure authentication in its software solutions, to operations automation and cybersecurity."

Intelcia IT Solutions (IITS) has become a trusted partner for scores of organizations around the world. Since 2000, it has supported these organizations across continents, combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. As a result, Intelcia has become a well-established brand known for its robust service delivery.

The recent Covid-19 pandemic played a vital role in shaping its upward growth curve. “The rapid growth of our business has been driven primarily by the pandemic, the public sector, in particular, was a market that needed assistance to take advantage of the potential presented by the digital revolution.” Currently, Intelcia is working with 100 companies (800 companies including customers and suppliers).

“When we started, we were 120 employees in one country, now we are 400 in four countries. Our next step is to reach 1,000 employees in 2025, and to strengthen our group position as a global player in outsourcing, which we will be able to achieve thanks to Intelcia’s diversification strategy both in terms of business solutions and geographic expansion.”

Intelcia IT Solutions is a business line within the Intelcia Group.

Successful state-of-the-art IT infrastructure

The pandemic presented an unforeseen opportunity for Intelcia to expand its IT services portfolio. Today, it offers a plethora of innovative solutions, helping address real-time issues that companies are facing in managing their IT infrastructures, whether through digitization or process automation. Following are several of the innovative solutions the company offers, 1) AI Integration in the IITS software portfolio, from purchasing to e-contracting, 2) multichannel contact center, 3) AI Ops: operations automation using AI (predictive models for network or hardware failure), and 4) SMART SOC (security operations center): combine machine learning with response automation and orchestration to optimize sensitive response times.

In addition, IITS provides infrastructure, software, and VOIP Solutions. In infrastructure, the company can cover deployment and operations on WAN, LAN, WiFi, and VOIP with expertise in all technologies in the market. In software solutions, the company can be an accelerator of digital transformation by providing agile squads that work closely with the client to provide the best solutions, while adjusting to the client's technologies, choices and legacy. And in VOIP, IITS provides contact center solutions, from multichannel contact solutions to advanced analytics and reporting.

For the future, IITS plans to launch an Endpoint Detection and Response (EDR) solution. Companies across the globe have opened up to remote working, which creates multiple vulnerabilities. The EDR solution protects companies shielding them with multiple devices, connected from everywhere.       

Moreover, IITS is focusing on diversifying its services offerings, integrating AI in its technologies, from secure authentication in its software solutions, to operations automation and cybersecurity.

It’s safe to mention that IITS has the ability to quickly launch new service centers thanks to the infrastructures and production sites developed in the countries where the group is active presently.

“Our skill centers across four countries address major international accounts wishing to nearshore or offshore their activities. We provide service, quality, technology, and flexibility.”

The IITS team of experts

The IITS team has enormous ambition and serves MNCs, local companies, and the public sector worldwide from Morocco, France to Ivory Coast and Cameroon.

“Our strong employer brand allows us to find the best talents on the market. We have expertise in Network, Cloud, and Digital Transformation.”

Seventy-three percent of IITS managers come from internal promotions and 100 percent of senior engineers come from internal promotions.

‘We believe in investing in our people and dedicate five percent of our revenue to employee training and wellbeing.”

“Moreover, we have a strong culture based on care and attention for every one of our talents. Our leadership model is defined on that basis.”

Malika Ahmidouch | CEO

Malika Ahmidouch joined Intelcia in 2017 to launch a digital business line that reached 600 employees in less than 18 months. Malika then managed Intelcia’s customer service operations in France and Africa.

Since December 2019, Malika has been in charge of the IT Solutions division within Intelcia Group. A promising new growth driver for the group, this strategic division of more than 400 employees will reach €20 million in revenue in 2022. Intelcia IT Solutions will continue to grow in 2023 across the four countries where it operates and expand to new countries in Africa.

Malika is a graduate of Ecole Polytechnique and Ecole des Mines in Paris. Before joining Intelcia, Malika started her career in investment banking in the US and switched to telecommunications in 2013 joining inwi, a Moroccan telecommunications company.

“When we started, we were 120 employees in one country, now we are 400 in four countries. Our next step is to reach 1,000 employees in 2025, and to strengthen our group position as a global player in outsourcing, which we will be able to achieve thanks to Intelcia’s diversification strategy both in terms of business solutions and geographic expansion.”