The Silicon Review
IBS Software Services is a leading provider of new generation IT solutions to the global Travel, Transportation and Logistics (TTL) industry. Some of the best airlines, busiest airports, leading cruise lines, top oil & gas companies and renowned travel distributors & hotel groups in the world trust its solutions for their mission critical operations.
Founded in 1997, with a vision to redefine the way the global travel, transportation and logistics (TTL) industries managed their businesses, IBS provides comprehensive, end-to-end new-generation IT systems to the global aviation industry across all process areas – airline passenger services, cargo operations, flight and crew operations, airport operations and aircraft maintenance engineering. In the non-aviation sector, IBS’ solutions are used to manage mission-critical operations of oil and gas majors, cruise lines, hotels and tour operators.
IBS’ growth, under founder VK Mathews’ leadership, has been phenomenal. What started out as a modest venture with 55 software engineers is, today, a multinational corporation, serving over 170 clients worldwide, employing nearly 3000 professionals from 20 different nationalities and poised to be the no. 1 IT solution provider to the global air transportation industry. Acquiring six international companies (in Europe, USA and India) during its 17 year journey, IBS has significantly enhanced its portfolio of offerings.
Taking care of its clientele With offices located across USA (Atlanta, Houston), Asia Pacific (Bangalore, Cochin, Trivandrum, Sydney, Tokyo), Europe (UK) and Middle East & Africa (Dubai), IBS helps customers achieve their business goals by facilitating business innovation and supporting such innovative business processes using next generation systems. “This way, IBS partners with its customers on a long term basis, for their transformation, helping them enhance revenue and market share, reduce cost of operations, and improve customer experience”, says IBS Founder and Executive Chairman VK Mathews.
Today IBS’ customer list of over 170 includes 10 of the 20 largest airlines / airline group in the world, 4 of the 5 largest oil companies in the world, over 80 of the largest hotel chains and 30 travel suppliers in the world.
A class apart from others
Since inception, IBS has invested significantly in R& D with over 400 people dedicated for this role. Currently, IBS has over 17 large software products for the TTL business and no other single enterprise in the world can match the range of IT products that IBS offers to the aviation industry, making it a one stop shop for all technology needs.
IBS offers software products in the areas of:
• Airline Passenger Services: Suite of solutions that transform passenger experience at all touch points.
• Airline Operations Services: Suite of solutions that manage flight disruptions handling.
• Airline Cargo Services:Suite of solutions that seamlessly integrate the management of cargo, driving efficiencies throughout the supply chain.
• Airline Maintenance & Engineering Services: Suite of solutions that manage airline & third party MRO business, reducing maintenance costs.
• IT Services: A range of domain led services that deliver business value through process excellence, quality frameworks and service delivery.
• Oil & Gas Logistics: Suite of solutions that provide integrated, end-to-end logistics management for the upstream oil and gas industry.
• Hospitality Distribution: A dvanced distribution connectivity and reservation delivery platform for the hospitality industry.
• Travel & Cruise Management: New-gen web-based inventory and reservation management systems for cruise liners and tour operators.
In global conversations, India needs to be talked as a land of developers and owners of innovative and disruptive offerings, rather than a country that churn out millions who merely code most of the world’s software. For this, the role of the Indian IT industry has to change from that of supporting to transforming global business. It is IBS’ firm belief that, through IP led growth, it can take the lead to make this game changing capability of the nation a reality.
“IBS continues to invest significantly in R&D not only to attain product maturity across business areas but also to facilitate innovative practices. IBS will devote considerable energy, resources and time towards capacity building, consulting and thought leadership to convince and enable airlines better equip itself to meet the evolving needs of its customers”, adds Mathews.
Knowing the Key Executive
V K Mathews- Founder & Executive Chairman
A thought leader with over 30 years of work experience, V K Mathews is an Executive Council Member of NASSCOM. He is a much sought after speaker at various aviation events including those organized by IATA, ICAO and AACO and holds several important positions in Government agencies, academic institutions and trade bodies in India and chairs several institutions.
A recipient of numerous awards from the Government, media and trade associations in India, Mathews holds a Masters degree in Aeronautical Engineering from Indian Institute of Technology, Kanpur and has received executive management education from Harvard Business School, Boston, US