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50 Best Workplaces of the Year 2019

A Truly Unified Cloud and Infrastructure Monitoring Platform: Opsview

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Opsview was founded in 2010 based on the principle of driving genuine innovation within IT Operations by partnering with its customers. The Opsview platform enables IT teams to easily monitor the complex enterprise IT environments that support critical business services. Over the years, the company has added native support for more than 3,500 technology plugins and integrations with related IT operations tools making it one of the most comprehensive IT monitoring solutions in the market. Today, Opsview is trusted by hundreds of businesses, government organizations, and managed service providers globally. Customers include MIT, Sky, Cisco, IBM, Telefónica, PayPal, British Telecom, Fujitsu, AXA, UPS, and Comcast.

Genesis

Opsview was originally built using open source software (Nagios) to enable a global user base to have easy access to a comprehensive monitoring solution. By helping organizations with the monitoring that spans even the most diverse environments, Opsview enables organizations to deliver smarter business services, faster. Through unified, actionable insights into modern IT including hardware, OSs, and applications (on-premises and in any cloud), Opsview harnesses the potential of the team to create the future for IT Operations. The company’s most recent version now uses its own modern microservices architecture that provides scalability to match the demands of any size organization.

Creating a Difference

Fix what matters most, first: Service-centric dashboards and reports give clients real-time insight into the business impact of alerts. No more panicked fire-fighting or operational confusion as it directs users to the systems that matter most and rapid time to fix.

Integrate with anything: Out-of-the-box support for leading enterprise hardware, application stacks, service desks, and notification software make on-boarding the company’s platform easy. Opsview is 100% Nagios plugin compatible too, so you can re-use any existing integrations you have already.

Automate and scale anywhere: Advanced auto-discovery features combine with popular DevOps tools to automatically and consistently monitor new workloads as they’re deployed on bare metal, virtual machines, or in the cloud.

Rapid time to value: It is quick to install, easy to use, and manage. Its award-winning Customer Success Team will ensure the company meets its future monitoring requirements, no matter how complex they are.

In conversation with Mike Walton, Founder, and Chief Executive Officer

Q. What is your company’s vision statement?

Our vision is to harness the potential of the team to create the future for IT Operations. Supporting that vision are the following core values:

  • We’re dedicated to building a rewarding and supportive, fun place to work
  • We put customers at the center of everything we do
  • We are committed to driving genuine innovation in the industry
  • We deliver positive outcomes efficiently and effectively that meet customer expectations

Q. What are the biggest assets to your organization?

I would say there are many factors that help our company grow but these are the main ones:

  • Team: A very dedicated and passionate team of experts
  • Customer Centricity: By putting customers at the center of everything, we can focus on what’s most important
  • Innovation: We look at our industry with an inquisitive nature that drives innovation by doing things differently
  • Delivery Focused: By focusing on meeting and exceeding customer expectations, we deliver positive outcomes
  • Technology Depth: We understand the complexity and demands of today’s environments and build the technology and broad integrations to empower users to do more, faster

Q. Customers come first. How important customer satisfaction is for your company?

At Opsview, there is a clear understanding that the customer is at the center of everything we do. Our customer is our purpose, and that purpose is clear for every team member, whether they are part of sales, tech support, development, or the marketing team. By keeping our customers’ challenges and goals for monitoring their IT environment in mind, we are able to consistently deliver beyond their expectations.

Q. What makes your firm one of the best workplaces?

Opsview truly believes that a company is as good as its employees. And it’s the passion and talent of our employees that make Opsview both valuable to its customers and successful. We hold regular sessions where our valued team members can explore and brainstorm new ideas together all in support of delivering greater customer value. At Opsview, everyone has a voice and the ability to improve delivery and outcomes for the organization.

We have a strong set of company values; our recruitment activities and performance management systems are programmed around championing these values. We have a quarterly peer-to-peer reward program where employees nominate any colleague they have witnessed demonstrating our values.

For a smaller organization, we excel at providing opportunities for professional development. We have a healthy training and development budget that each employee is encouraged to use as part of our performance management system. We target filling vacancies internally where ever possible, and support an individual’s success through coaching, external training and regular review points.

Meet the Dynamic Leader

Mike Walton, Founder and Chief Executive Officer: Mike has spent more than 30 years in the IT software industry and has deep domain knowledge of the challenges that IT leaders have faced and will continue to experience as IT complexity increases. With a passion for solving customer problems, and experience of founding three other successful companies, Mike founded Opsview with a drive to organically build a powerful platform to monitor the most complex of enterprise IT environments., Opsview has grown to be a global software company that successfully serves hundreds of enterprise customers worldwide.

“From large-scale enterprises with multiple environments to manage to smaller implementations, our success in delivering rapid ROI and value is something we always cherish.”