Zane Conkle, Cytracom CEO and Co-Founder: “By consolidating network and security management into a single platform, Cytracom enables MSPs to streamline their operations, reduce costs, and focus on growing their businesses”

In a rapidly evolving digital landscape, small and medium-sized businesses (SMBs) face increasing challenges when it comes to managing and securing their networks. For Managed Service Providers (MSPs), this translates into a growing demand for robust, reliable, and scalable solutions that can meet the diverse needs of their clients. Cytracom, led by Zane Conkle, Chief Executive Officer and Co-Founder, is at the forefront of communication and security innovation, steps in to meet this demand. By offering an innovative suite of services, Cytracom empowers MSPs to deliver enhanced protection and seamless network management for their SMB customers.

Founded in 2008, Cytracom has grown into a recognized leader in the IT channel, boasting more than 2,000 MSP partners across the United States and Canada. What sets the company apart is its mission: protecting the voice of small business while helping its partners grow by connecting the modern workforce more securely than ever. This mission underpins every aspect of Cytracom’s operations, from its best-in-class voice and business messaging solutions to its revolutionary software-defined networking (SDN) and security offerings.

A Cloud-Based Revolution: Simple, Secure, Scalable

Cytracom’s cloud-based management solutions are at the heart of its offering. The company has earned a reputation for providing simple, secure, and scalable solutions that MSPs can seamlessly deliver to their customers. One of Cytracom's standout products is its voice and business text messaging platform, which integrates easily with existing systems, offering MSPs the flexibility to add, remove, or change services as their client base evolves.

This flexibility is a key differentiator in a market where rigid contracts and complex licensing agreements often stifle growth and innovation. Cytracom’s no-contract, no-minimums approach allows MSPs to offer a range of solutions under their own brand, ensuring that they retain control over their customer relationships and have the tools to grow their businesses.

ControlOne: The New Standard in Network Security

Cytracom's vision for networking centers on the ControlOne platform, a managed service suite of Secure Access Service Edge (SASE) solutions that simplifies network management and security for MSPs. Featuring software-defined networking (SDN), ControlOne allows identity-based access management, enhancing security in decentralized work environments. Additionally, it incorporates Zero Trust Network Access (ZTNA), continuously verifying users regardless of location. This ensures controlled access to network resources based on identity, location, and device status, streamlining security without traditional complexity.

Empowering MSPs with Always-On Connectivity

In a world where work is no longer confined to a single office or time zone, businesses need solutions that offer seamless, secure connectivity from anywhere. ControlOne delivers on this need by providing always-on connectivity that’s both passwordless and location-agnostic. Due to its integration with Entra ID (formerly Azure AD), users can enjoy a secure, reliable connection without the hassle of managing passwords or VPN access.

This shift to passwordless, identity-based networking not only enhances security but also improves the user experience. Employees no longer need to worry about connecting or disconnecting from their networks; with ControlOne, they are always securely connected, whether they’re working from home, the office, or anywhere in between.

Compliance, Security, and Visibility

ControlOne’s comprehensive security framework simplifies compliance management by enforcing network security policies and offering powerful reporting and auditing tools. MSPs can easily verify compliance with both regulatory and insurance requirements, and Cytracom’s SIEM export capabilities allow for real-time synchronization of reporting data to external systems. ControlOne’s granular management of administrative access offers the flexibility MSPs need to manage their clients’ networks effectively. With role-based access control, MSPs can tailor network access to the specific needs of their clients, ensuring that only authorized users have access to sensitive data.

Cytracom takes visibility seriously. The platform offers full visibility into every network session, capturing metadata from every device, user, and network interaction. This level of visibility not only helps with compliance but also makes it easier to troubleshoot network issues and investigate security incidents.

The Future of MSP Networking

As the digital landscape continues to evolve, Cytracom is well-positioned to help MSPs meet the challenges of an increasingly connected world. The company’s focus on software-defined networking, zero trust security, and identity-based access reflects its commitment to delivering the most advanced, scalable, and secure solutions available.

Cytracom is helping MSPs adapt to the ever-changing needs of their clients while ensuring that they stay ahead of the curve in network security and connectivity. As the company continues to innovate and expand, it remains dedicated to its mission of protecting the voice of small business and enabling the modern workforce to thrive in a secure, connected world.

 Zane Conkle, Chief Executive Officer and Co-Founder 

“Cytracom’s no-contract, no-minimums approach allows MSPs to offer a range of solutions under their own brand, ensuring that they retain control over their customer relationships and have the tools to grow their businesses”