Duve’s Digital Renaissance: Redefining Guest-Centricity in the Smart Hospitality Era

In today’s hyper-competitive and digitally dynamic travel landscape, hospitality providers are being pushed to go beyond traditional service models and embrace an entirely new paradigm one that places the guest squarely at the center of a seamlessly orchestrated experience. Enter Duve: a Tel Aviv- and Paris-headquartered disruptor that is engineering a paradigm shift in guest experience management. Founded by industry veterans Jeremy Atlan, David Mezuman, and Shai Bar, Duve has emerged as the hospitality sector’s ultimate ally in operational efficiency, guest personalization, and revenue optimization. Initially born from the founders' first-hand a frustration managing a large vacation rental business, Duve was conceived to address the massive inefficiencies surrounding guest communication, manual check-ins, and basic hospitality logistics. Fast-forward to 2025, and the platform now serves over 1050 customers across 64 countries, impacting 250,000+ guests every month. With a full suite of intuitive, AI-enhanced tools including online check-in, mobile keys, tailored upsells, real-time analytics, and a white-labeled guest app, Duve is equipping hoteliers, hostels, and vacation rentals with an end-to-end guest experience platform that isn’t just modern it’s visionary. What sets Duve apart is its bold approach to digital transformation: It doesn’t just digitize processes; it anticipates human needs, enhances emotional connections, and uplifts brand value all while making hospitality operations more agile, scalable, and profitable.

A Platform Born From Friction

Before Duve revolutionized the space, hospitality operators were drowning in a sea of repetitive, manual guest interactions whether it was in-person check-ins, repeated FAQs, or missed upsell opportunities. As former vacation rental managers, the founding trio experienced the pain points first-hand. That visceral understanding of operational inefficiencies laid the groundwork for Duve’s mission: to craft a seamless, fully automated, yet emotionally intelligent guest journey. Today, Duve replaces chaos with clarity by introducing an omnichannel communication hub that syncs across email, WhatsApp, SMS, and major OTA platforms, ensuring every interaction is streamlined, branded, and AI-enhanced.

Hyper-Personalization Meets High-Performance Automation

Duve’s real genius lies in its ability to anticipate guest preferences before they even arrive. Leveraging guest data from OTAs and direct sources, Duve curates individualized upsell journeys is it room upgrades, local experiences, or in-house services. The result? An average revenue uplift of $180 per room per month, without burdening frontline staff. The AI-powered guest app, available without any downloads, functions as a fully branded concierge in your pocket guiding guests through arrival details, room info, amenity access, local recommendations, and even digital check-out. With 73% of guests checking in online, the frictionless experience not only increases satisfaction but frees up hotel staff to focus on high-value interactions.

Digitizing the Physical, Enhancing the Emotional

In the era of contactless everything, Duve integrates effortlessly with major smart lock and digital key providers. Guests gain instant, secure access to their rooms without ever queuing at the front desk. But where Duve goes further is in embedding emotional intelligence into automation. Through its generative AI agents, messages are not just auto-sent they’re hyper-personalized, contextually aware, and brand-aligned. From room directories to mobile ordering, digital menus to analytics dashboards, every touchpoint on the platform is crafted with one goal: to enhance the guest experience while minimizing operational drag.

Data-Driven Insights, Real-Time Impact

Analytics is no longer a back-office function it’s now central to front-end guest strategy. Duve empowers hospitality leaders with real-time segmentation insights and performance metrics, enabling quick pivots and precision decision-making. From understanding which upsells convert to tracking guest sentiment post-stay, Duve gives hoteliers the tools to not only serve but outperform. With 18 minutes saved per reservation, the platform doesn’t just increase productivity it empowers teams to reallocate time towards proactive guest engagement, innovation, and loyalty-building.

A Brand Built for Hospitality’s Future

Brand identity isn’t an afterthought for Duve it’s built into the architecture. The platform allows full customization across guest interfaces, from logos to fonts to language style, creating a consistent, emotionally resonant brand journey. Whether it’s a boutique Parisian stay or a luxury resort in Singapore, Duve adapts and amplifies each property’s voice. Their recognition speaks volumes: Duve has secured top honors in the Hotel Tech Awards year after year including Best Guest App, Best Upselling Software, and Hoteliers’ Choice for 2025. These accolades are more than vanity they’re validation from the very community Duve serves.

A Global Force with a Local Touch

From New York to New Delhi, hoteliers are leveraging Duve to drive operational clarity and guest delight. With a footprint in 64+ countries and over 100 integrations with industry leaders, Duve is not just scalable it’s adaptable to the nuances of global hospitality needs. Backed by a collaborative, customer-first culture, the team continues to innovate while holding fast to their founding principle: simplify hospitality, amplify experience.

 David Mezuman, CEO

"True hospitality begins where friction ends. With Duve, we don’t just streamline operations we transform each guest journey into an elegant, personalized experience that today’s travelers expect and tomorrow’s hoteliers demand."