50 Innovative Companies to Watch 2018

Enabling Millions of Customers around the World to Realize Productivity and Efficiency Gains in Their Businesses: DocuSign


Since inception in 2003, DocuSign has been on a mission to accelerate business and simplify life for companies and people around the world.

DocuSign pioneered the development of e-signature technology, and today offer the world’s #1 e-signature solution. It’s just part of its broader cloud-based System of Agreement Platform, which allows companies of all sizes and across all industries to quickly modernize and digitize the entire agreement process—all the way from preparing agreements to signing, enacting and managing them—from almost anywhere in the world, on practically any device.

Its value is simple to understand: Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. DocuSign eliminates the paper, automate the process, and connect it to all the other systems that businesses are already using.

DocuSign’s platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. All told, today this enables more than 400,000 customers and hundreds of millions of users to measure turnaround time in minutes rather than in days, substantially reduce costs, and largely eliminate errors.

Sign. Send. Manage.

DocuSign’s eSignature platforms have gained immense popularity in the market. It is used across all industries, regions, and organizations. The products include the powerful features a business need with the ease-of-use, so it can get it to work done quickly.

DocuSign eSignature: DocuSign helps in completing approvals and agreements in hours—not days—from anywhere and on any device. With DocuSign, one can quickly and securely access and sign documents, easily upload and send documents for others to sign, send reminders and check signing status any time.

DocuSign for SMB: By building end-to-end online processes with DocuSign, it helps in completing approvals, agreements, and transactions faster. Using DocuSign for SMB, electronic signing and payment requests can be Embed into any existing website, portals, and applications. DocuSign’s pre-built integrations or APIs helps to connect to the systems that one already use. With DocuSign, one can automate and streamline all of its business-critical workflows and save time and money while staying secure and compliant.

The DocuSign Advantages:

  • Secure: DocuSign meets the most rigorous security industry certification standards, and uses the strongest commercially available data encryption technologies available. DocuSign systems and processes exceed industry best practices for data protection for data transmission and secure storage.
  • Available: DocuSign’s Carrier Grade Architecture provides always-on availability, with multiple, real-time, replicating, active sites that protect data, eliminate the need for maintenance downtime, and offer consistently high performance even at peak load times.
  • Global: With more than 200 million users in 188 countries and signing enabled in 43 localized languages, users everywhere can enjoy the benefits of digital agreement processes for most documents while meeting the requirements of national laws worldwide.
  • Open & Extensible: Because every business is different, DocuSign is flexible. The company has hundreds of out-of-box connectors for common applications. And if its client requires a custom solution, DocuSign’s APIs allow developers to extend and integrate DocuSign.

DocuSign Philosophy

With DocuSign IMPACT, the company is committed to harnessing the power of DocuSign's people, products, and profits for good. Its goal is to make a difference in the global communities where its employees and customers live and work.

Words from the Chief:


“We believe in promoting a culture of giving back and community support throughout our organization. Our employees are encouraged to take action in their own communities by volunteering with organizations and causes they believe in. And we are proud to support that action by providing up to 24 hours paid time off a year for these pursuits.”


“The DocuSign IMPACT Foundation matches employee donations to qualifying 501(c)(3) organizations and global equivalents. Our Foundation is advised by DocuSign’s Chairman Keith Krach, Founder Tom Gonser, and General Counsel Reggie Davis, as well as an advisory board of senior business and nonprofit executives.”


“By embracing DocuSign’s fully digital electronic signature solution, nonprofits are not only improving productivity and efficiency, they are ensuring more value gets to the communities they serve — where every dollar and minute is more important than ever. DocuSign offers the industry-leading eSignature solution to qualifying nonprofit organizations at a discount, and donates designated web products to organizations with more limited budgets through our partnership with TechSoup.”


“DocuSign provides us with the technology that lets all of our participants sign electronically and even the visually impaired can sign via the accessibility service that we built.”

  • Ron Hirson, Co-founder, Alcatraz Swim for Sight

It’s important that an organization like the Cystic Fibrosis Trust, which is about seizing new opportunities … to do more for those with Cystic Fibrosis. Going digital is a really important part of that. It will transform the way we work and ultimately benefit the people we’re here for.

  • Ed Owen, CEO of Cystic Fibrosis Trust

Meet the CEO

Daniel Springer, CEO: Daniel has more than 25 years of experience in executive leadership and driving innovation and hyper-growth across technology and, specifically, the Software-as-a-Service (SaaS) industry. Prior to DocuSign, Daniel served as Chairman and CEO at Responsys for ten years. He has led the sale of Responsys to Oracle for $1.6 billion. During his tenure, Daniel was honored as both a Bay Area Most Admired CEO and Best CEO.  He also served as the Managing Director of Modem Media and CEO at Telleo, Inc., CMO at NextCard, and a consultant at McKinsey & Company. He started his career at DRI/McGraw-Hill and Pacific Telesis.

Mr. Springer holds an MBA from Harvard University and an AB in Mathematics and Economics from Occidental College.

“Go digital with DocuSign. We’ll help you scale, even on a global level. It’s easy to start and easy to grow when you choose the electronic signature company that Aragon Research* considers the industry leader.”