One of Singapore's most trusted IT companies helping businesses maintain, manage and monitor their IT infrastructure: Entrust Network

The Silicon Review

As one of Singapore's most trusted IT companies, Entrust Network has helped businesses maintain, manage and monitor their IT infrastructure since 2006. The team has worked with clients in various industries, including finance, healthcare, education, retail, and hospitality. The focus is to become a part of the clients’ team, to provide high-quality IT services that meet the needs and exceed the expectations of the clients. Entrust Network comprises a strong team of Cybersecurity consultants and IT engineers specializing in operating systems, cloud computing, virtualization, networking and cybersecurity skills. The IT team are certified and recognized internationally with capabilities in securing networks, protecting data, and combating against cyber-threats. The core business provides first-class helpdesk support, IT Managed Service, cybersecurity, and data protection solutions to Small and Medium Enterprises.

The team becomes aligned with the same goals and objectives, invested in doing the part to achieve them. Creating a high level of trust that leads to a long working relationship of sustained excellence. The company’s vision is to establish long-term partnerships with the clients based on trust, mutual respect, and shared success, to expand the services and capabilities to meet the evolving needs of the clients and the IT industry, and to be recognized as a leading provider of innovative and reliable IT solutions. The mission is to establish themselves as a trusted IT partner for small and medium enterprises, providing them with trustworthy services and solutions that meet their unique needs. The team strives to become a part of the clients’ organisation, ensuring seamless integration and maximum productivity. The team is dedicated to building long-term relationships with the clients and being an essential part of their growth.

Services the organization offers its clients

IT Helpdesk Services: Companies need to ensure that their IT infrastructure is working efficiently to meet the needs of their customers and employees. Outsourcing IT helpdesk services offers numerous benefits to companies, including cost savings, expertise, scalability, 24/7 support, focus on core business, and improved customer service. Entrust Network Services provides high availability support and access to the team of skilled experts for the clients’ end-users to have the technical support they need to perform their job duties efficiently and effectively. The team are an ISO 27001 accredited IT firm that follows industry standards in terms of helpdesk protocol, becoming a part of the clients’ team to ensure that the clients’ IT infrastructure is working efficiently and effectively, leading to increased productivity while providing significant cost savings as compared to having an in-house IT Team.

IT Managed Services: As organisations grow and the clients’ IT infrastructure needs evolve, IT managed services ensure that the clients’ IT systems continue to meet the clients’ changing needs. It ensures that the clients’ entire IT infrastructure is fully managed, reducing downtime and improving performance while allowing companies to focus on their core business operations. Entrust Network Services group of certified engineers will become a part of the clients’ team and be responsible for managing and maintaining the clients’ organisation’s IT infrastructure on a day-to-day basis, no different from a full-fledged in-house IT department. The team identifies the right technology solutions and services to support the clients’ business operations and provide the necessary support and management to ensure they are properly integrated into the clients’ IT environment.

Microsoft 365: Microsoft 365 offers several benefits to businesses, including collaboration and communication tools, security features, scalability, productivity, and cost-effectiveness. With its robust suite of applications and tools, it is an excellent choice for businesses looking to streamline their work processes, improve productivity, and enhance collaboration. At Entrust Network Services, the team has specialised knowledge and expertise in migrating and managing Microsoft 365 services. As the clients’ system administrator, the team is able to ensure that the clients’ data is secure and protected from unauthorized access or breaches by setting up security policies, configure access controls, and monitoring for any suspicious activity.

Enterprise Wireless / Network: Having a reliable and secure internet connection is critical for businesses of all sizes. Enterprise Wi-Fi solutions offer companies the ability to provide fast and reliable wireless connectivity to their employees, customers, and guests. Enterprise-grade hardware are built to last while consistently delivering a high baseline performance, along with maximum security and monitoring. Entrust Network Services has the expertise to plan, deploy, manage and maintain the network’s performance, security, and availability. By engaging us to be a part of the clients’ team, the team will ensure that the clients’ network is performing at its optimal capability through centralised management and monitoring. The team will also be responsible for troubleshooting and providing end-user support for any connectivity issues.

Endpoint Security: Endpoint security is essential to protect its sensitive data and intellectual property. With the increasing sophistication of cyber attacks and employees working from home on their own network and devices, it's no longer sufficient to rely on traditional antivirus software and firewalls. Entrust Network Services implements a comprehensive endpoint security solution to greatly reduce the risk of cyber attacks, comply with regulations, increase productivity, and protect against insider threats. The team use SOPHOS Endpoint Protection for the corporate clients. It secures Windows, Mac and Linux systems. It provides protection from malware and malicious web traffic. It also allows admins greater control over web content, applications devices and data controls, with comprehensive policy enforcement. The platform can be deployed as a cloud-based console or installed on premise.

Lim Jamson, Director of IT