FirstCom Solutions: A premier one-stop digital agency dedicated to empowering SMEs with data-driven digital solutions

FirstCom Solutions is a leading digital agency based in Singapore, renowned for its expertise in providing comprehensive digital solutions to businesses of all sizes. With a rich legacy spanning over a decade, FirstCom Solutions has played a pivotal role in facilitating the growth of over 5,500 local businesses across diverse industries. Specializing in guiding businesses through the transformation from offline to online, the agency adeptly addresses their clients' most critical challenges while implementing bespoke digital strategies to foster sustainable, compounding growth.

The company's mission is to empower businesses with the tools and strategies they need to succeed in the digital world. By leveraging their expertise and staying at the forefront of technological advancements, FirstCom Solutions aims to deliver tailored solutions that meet the unique needs and objectives of each client. Whether it's creating stunning websites, devising targeted digital marketing campaigns, or developing custom software applications, FirstCom Solutions is committed to helping businesses achieve their goals and maximize their online presence.

FirstCom Solutions' approach is firmly rooted in a blend of in-house expertise, data-driven insights, and an unwavering focus on delivering tangible results. Their team of 250 professionals comprises seasoned executives, creative visionaries, skilled designers, strategic marketers, and proficient producers, each recognized as domain experts in their respective fields. With this diverse talent pool, FirstCom Solutions harnesses a wealth of knowledge and experience to craft tailored solutions that precisely meet the unique needs and aspirations of their clients.

The history and journey of the company

Since its inception in 2010, FirstCom Solutions has continually evolved and expanded its offerings to become a prominent player in the digital services landscape. Starting with a focus on telecommunication and web hosting services, the company quickly established itself as a trusted partner, securing a contract with M1 as a Corporate Channel Partner in 2011. As demand grew, FirstCom Solutions broadened its portfolio to include basic websites and a range of website-related solutions, leading to the delivery of their first 500 websites by 2012. This year also marked a significant milestone as FirstCom Solutions was recognized as the Top Fixed Services Provider by M1 and relocated to a larger office space at Kallang Pudding.

In subsequent years, FirstCom Solutions continued to garner accolades and expand its operations. Notably, the company received the Singapore Top SME Achiever Award in 2013 and relocated to an even larger office at Kallang Way. With a growing reputation for excellence, FirstCom Solutions diversified its services in 2014 to cater to a broader client base, offering customized systems to enhance productivity. By 2016, the company was honored as a Google Partner, enabling them to provide Digital Marketing Solutions to complement their web development services.

Throughout its journey, FirstCom Solutions remained committed to serving both its clients and the community. The company's involvement in projects such as the NDP in 2017, 2018, and 2019 underscored its dedication to contributing to the nation. Additionally, FirstCom Solutions established partnerships with industry leaders like StarHub's SME Team and became the first vendor in Singapore to be pre-approved under the Productivity Solutions Grant (PSG) scheme in 2018.

As the company continued to grow, it adapted to the challenges presented by the COVID-19 pandemic, assisting over 400 retail and F&B businesses with digital marketing programs in 2020. Despite the obstacles, FirstCom Solutions' resilience and commitment to innovation were recognized in 2021 with the SME100 award and the Marketing Interaction 2021 Finalist Award. Moreover, the company achieved a significant milestone by developing an Omni-Channel Integrated Point of Sale Solution for the F&B Industry in collaboration with DBS Bank and IMDA, demonstrating its ongoing commitment to driving digital transformation and providing cutting-edge solutions. Through its history of growth, innovation, and community engagement, FirstCom Solutions has solidified its position as a leader in the digital services industry, continuing to deliver value to clients across various sectors.

Services provided

FirstCom Solutions offers a comprehensive array of services tailored to meet the diverse needs of businesses navigating the complexities of the digital landscape. Whether clients are seeking to refresh their online presence, enhance brand visibility, or drive conversions, FirstCom Solutions delivers results-focused digital solutions and domain expertise to address every aspect of their digital marketing journey.

1. Social media marketing: Harnessing the power of social media, FirstCom Solutions creates results-focused, data-led campaigns that resonate with target audiences and achieve business objectives. Through original content creation and strategic campaign management, clients can make waves in their industry and effectively engage with their audience on platforms like Facebook, Instagram, LinkedIn, and Twitter.
2. 2. Google marketing: As a distinguished Google Premier Partner, FirstCom Solutions provides access to experienced, certified consultants who implement industry best practices to optimize clients' ad campaigns. Leveraging Google's extensive reach and sophisticated targeting capabilities, clients can maximize their return on investment and drive meaningful results across Google Ads, Display Network, and YouTube advertising channels.
3. Creative production: Equipped with three state-of-the-art studios and a team of over 30 dedicated specialists, FirstCom Solutions' in-house production team helps clients tell their brand story through compelling visual content.
4. Web design and web development: Recognizing the pivotal role of a website in shaping brand identity and driving business growth, FirstCom Solutions offers bespoke website design and web development services tailored to meet clients' unique requirements.

A motivational leader and mentor

Jim Giam is the founder and CEO of FirstCom Solutions.

“We provide results-focused digital solutions and domain expertise to solve every business challenge on your digital marketing journey.”