Alexa

September Edition 2021

Driving Digital Transformation by Seamlessly Combining Artificial Intelligence and Human Understanding: Interactions LLC

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The relationship between computers and humans has undergone a significant paradigm shift over several decades. The technology has grown by leaps and bounds as the years have progressed. This growth has brought technology to the modern era, where artificial intelligence (AI) has ultimately begun to come of age. Engineers and scientists have invested a great deal of effort, in terms of both energy and time, over the past few decades, which have allowed AI to be adapted into nearly every technological innovation in recent years. One such innovation is the intelligent virtual assistant (IVA). An IVA is a conversational AI system that has the capability to emulate human interaction in order to carry out and optimize tasks—customer service, for example. Digital assistants are gaining widespread attention across the industrial landscape, owing to a plethora of technological advancements, including machine learning and deep neural networks,

Interactions LLC is one such company that primarily provides IVA that seamlessly combines artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. The company helps leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing or swiping. And along the way, it is creating happier, more loyal customers, and saving businesses millions of dollars.

Next-Generation IVA Products Furnished

Customer Engagement: With Interactions Intelligent Virtual Assistant, it’s easier than ever for you and your customers to interact and get things done. By combining the latest Conversational AI technologies and human understanding, the company is changing what it means to provide excellent customer engagement. Its Intelligent Virtual Assistant lets your customers speak or text naturally and in their own words, creating an effortless customer experience from start to finish. An Intelligent Virtual Assistant, or IVA, provides modernized customer care that’s not just conversational, but also personal. With Interactions IVAs, powered by Conversational AI, customers can speak naturally just as they would with a human, reducing the frustration commonly associated with typical automated solutions. Even with background noise, accents, and poor connections, Interactions IVAs can still accurately hear what customers are saying.

Social Customer Care: With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform. By leveraging artificial intelligence, its system is able to deliver highly relevant customer conversations and insights from any source on the web. Unlike most traditional social listening and engagement tools that rely on user-generated rules and popular keywords to identify engagement opportunities, Digital Roots leverages artificial intelligence to comb through social conversations and find the most relevant posts. Its tool removes the need for manual searching, so that you can spend more time engaging with the right customers. And since the company incorporates natural language processing and machine learning, its tool learns from what users are doing and gets smarter over time.

Intelligent Virtual Assistant: With Interactions Intelligent Virtual Assistant, it’s easier than ever for you and your customers to interact and get things done. By combining the latest Conversational AI technologies and human understanding, Interactions is changing what it means to provide excellent customer engagement. The company’s Intelligent Virtual Assistant lets your customers speak or text naturally and in their own words, creating an effortless customer experience from start to finish. With Interactions IVAs, powered by Conversational AI, customers can speak naturally just as they would with a human, reducing the frustration commonly associated with typical automated solutions. Even with background noise, accents, and poor connections, Interactions IVAs can still accurately hear what customers are saying. The company utilizes machine learning capabilities to improve responses their technology loop for continuous improvement, allowing for more productive and consistent conversations. Thus, Interactions IVAs become smarter in the process with the ability to handle more complex transactions.

The Pre-Eminent Leader

Mike Iacobucci is the President and Chief Executive Officer of Interactions LLC. A veteran industry leader and innovator, Mike has led the charge in technology disruption for more than 30 years. He is recognized as the visionary behind Interactions explosive growth and success. Named Technology Entrepreneur of the Year® by Ernst & Young, Mr. Iacobucci joined Interactions in 2008 and has catapulted the company from a startup to an award-winning market leader uniquely positioned at the intersection of speech recognition, customer care and multimodal interface technology.

Prior to taking the helm at Interactions, Mike served as Chief Executive Officer of Idiom Technologies, a developer of enterprise level translation automation technology servicing Fortune 1,000 corporations, later acquired by SDL Enterprise LTD. He also served as an Executive in Residence at Sigma Partners, having worked at Books 24×7, Focus Enhancements, Phoenix Technologies, and Cullinet Software.

“At Interactions, we’ve proven that AI and humans can work together to create something better than either one can accomplish on its own. That’s why we were the first to invent and commercialize the use of Adaptive UnderstandingTM technology, which seamlessly blends artificial intelligence and human understanding.”