The Silicon Review
In the light of globalization, competition in businesses, smaller cycle time for products and services, consumer-driven trends, organizations are forced to adopt systems and business models that will help them compete in the current volatile markets and add strategic value to their offerings. This is where Karvy Data Management Services Ltd. comes in to enable companies enhance their effectiveness in business administration and rapidly evolving business scenarios.
Karvy Data Management Services Ltd. (KDMSL) is emerging as a leading provider of business and knowledge process services to clients. Its prime focus is to deliver business services to its clients through an innovative framework that improves service delivery along the value chain. KDMSL’s reach spreads across the length and breadth of the country. Using this reach and the certifications of CMMi Level 3, ISO 20000-1:2011, ISO 9001:2015 and ISO 27001:2013 compliant service delivery mechanism, it delivers services that result in customer success stories. Its capabilities in large-scale process management services across industry verticals are making Karvy a partner of choice for leading organizations in the country.
KDMSL aims to achieve the leadership position through a combination of its extensive branch network and a strong IT backbone. The company is run as an independent outfit by seasoned professionals, whose expertise of decades in the industry goes a long way in delivering the aforementioned results. KDMSL is a fully owned subsidiary of Karvy Stock Broking Limited (KSBL), incorporated in April 2008 and is headquartered in Hyderabad.
Knocking on the company’s door
Since the inception of KDMSL, it has been innovating and delivering services that increase service efficiencies along the delivery chain all the way up to the end beneficiary and bring delight to its stakeholders and customers. KDMSL started off as a pure-play back office services provider with established front offices across India. Through the framework of the Karvy group’s branches, it has ventured into field level data collection activities like the Aadhaar enrolment, the Socio Economic Caste Census project, De-worming project, Handloom Census and more recently Swachh Survekshan 2018.
In a short span, KDMSL has had several successes by handling some of the largest clients in the telecom and BFSI space and has also become the market leader in the Aadhaar enrolments and PAN cards facilitation space. “What we offer to our customer is more than just a vendor-customer relationship. We also offer strategic business services through innovative and flexible options. We are sure that these options would help customers gain an edge over their competitors in the modern day market which is evolving daily”, said V Mahesh, Managing Director.
Looking forward to a bright future
As the Managing Director of KDMSL, Mahesh has helped KDMSL to grow to a Rs 1000-crore company that at any given point of time employs the services of over 20,000 people. Among the domestic BPO firms, KDMSL is a pace-setter in the E-governance sector where they have been awarded mandates of scale and national importance such as Aadhaar Enrolment, Socio Economic Caste Census, Implementation of IT infrastructure in various government offices and digitization of records in various departments to name a few. KDMSL has in the last five years went on to become a leader in various businesses surpassing the who’s who of the businesses where they have entered.
Under the leadership of Mr. V Mahesh, KDMSL has rapidly increased its customer base and diversified its service spectrum and has also commenced assembly and integration of smart devices along with services.
In conversation with Mr. V Mahesh, Managing Director
How is your company positioned in the recent market scenario?
We believe that we have the right mix of people, processes and technologies that cater to the ever changing market scenario. With this mix, we believe that we are uniquely positioned to catapult to the next level. We are ready for industry 4.0 with our unique value proposition and services that we offer.
Who are your big clients?
Our large clients include central and state governments, telecom companies, private sector banks and large e-commerce players.
What is the target area of your clientele?
We would like to say that we focus on our most of the services offered but however, our current focus is on e-commerce services, IOT, smart cities and ICT infrastructure.
What is it in you that make you different from others in the domain?
KDMSL has been an organization driven by people. Entrepreneurship has been imbibed as a culture and all the employees are given a platform to innovate and excel in their own way.
What are your present and future focus areas?
Our focus areas are in the areas of IOT, ICT infrastructure, digital and e-commerce services and mission mode projects under the e-Kranti programme.
Striving to meet client expectations
Karvy’s clients are partners to its being in existence. Most of the clients are satisfied with Karvy’s services. The company has been able to keep them satisfied with the quality of services offered to them and the continuous innovation approach that we have been showcasing from time to time. “We have been growing with unique process models in running our operations. We continue to be innovative and plan to expand in coming years. In Karvy we see a Strategic Partner who is flexible and open to ideas”, said one of Karvy’s clients.
Another client from a large public sector undertaking went on to say “I have immense pleasure to place on record my sincere appreciation for the praiseworthy dedication, sincere efforts put in, support extended and the responsiveness exhibited by the Karvy group in the project execution. It is pertinent to state that the exemplary project management skills and prompt corrective measures adopted by the team headed by Mr. Mahesh, have enabled us to spearhead the activities in the states and attain the desired results in the project implementation.”
Mr. V Mahesh, Managing Director: A promising leader
A strong figure in Karvy Leadership Team, V Mahesh is a BA in Corporate Secretaryship from University of Madras. He holds a Post Graduate degree in Commerce from University of Madras (M.Com) and a Post Graduate Diploma in Computer Applications. His work experience spanning over 2 decades has given him an in depth exposure to operations on most financial services businesses, which has enabled him and his team to contribute immensely to the company’s growth. Commencing his professional stint with the Registry business where he has his credit managing over 300 IPOs and other forms of offerings, he was amongst the first few to work closely on the Book Building process initiated by SEBI in 1995.