Antony Goddard, OKKAMI COO: “Every department from engineering and design to client success, sales, and support has contributed to where we are today. We’ve grown by listening to each other, staying agile, and showing up every day with a shared commitment to improve and innovate.”

OKKAMI is a pioneering technology company that addresses the growing demand for seamless, connected experiences within the hospitality and property industries. Recognizing that guests and residents increasingly expect modern conveniences such as mobile check-in, digital room controls, and direct communication with staff, OKKAMI saw an opportunity to bridge the gap caused by outdated, disconnected systems. Founded on the goal of uniting various property management and guest-facing technologies into a user-friendly platform, OKKAMI allows hotels and property developers to offer personalized, branded digital experiences. Through this integrated platform, guests and tenants enjoy features like contactless check-in, digital room keys, smart device controls, instant messaging, and in-app food and service ordering. This enhances the overall guest experience and streamlines operations for business owners.

While OKKAMI’s journey began with hotels, the company quickly expanded to serve a diverse range of property types, including residential buildings and mixed-use developments. Its comprehensive solution functions as the operational “brain” behind properties, syncing with existing tools such as booking systems, payment gateways, and IoT smart devices. In addition, OKKAMI provides robust automation and marketing capabilities to ensure communications are relevant and efficient. By delivering an all-in-one platform that supports modern, contactless interactions, OKKAMI empowers businesses to meet contemporary expectations, reduce operational costs, save time, and significantly improve satisfaction for guests and residents alike.

In conversation with Antony Goddard, COO of OKKAMI

Your platform integrates with PMS, POS, lighting, door locks, loyalty programs, and spa bookings and more, can you walk us through how these integrations enhance guest experience and operational efficiency?

The real power of OKKAMI comes from how everything is connected behind the scenes. When we integrate with systems like the PMS (Property Management System), POS (Point of Sale), smart lighting, door locks, spa systems, and loyalty programs, it creates a seamless experience for the guest and makes life a lot easier for staff.

From a guest’s point of view, it means they can check in from their phone, unlock their room with a digital key, adjust the lights or AC, book a spa treatment, order food, and even earn or redeem loyalty points, all without needing to call reception or stand in line. It feels smooth, modern, and personal.

From the operations side, staffs don’t need to manually enter or track things across different systems. Everything is automated. For example, if a guest checks in early, housekeeping is notified automatically. If someone orders food from the app, it goes straight to the kitchen via the POS. These small efficiencies add up to big time savings, fewer mistakes, and happier guests.

So in short, the integrations create a smarter, faster, and more enjoyable experience on both sides, guest and operations.

OKKAMI embedded communication and e commerce marketing tools like Email Direct Marketing and multi channel messaging how do these capabilities help hospitality clients drive revenue and engagement?

The marketing and messaging tools built into OKKAMI are all about helping hotels and property brands stay connected with guests in a smart, timely, and personal way. In turn, that directly drives more bookings, upsells, and overall revenue.

With Email Direct Marketing (EDM) and multi-channel messaging (like WhatsApp, SMS, LINE, and in-app chat), properties can send the right message to the right guest at the right time. For example:

• Before arrival, send a welcome email offering a room upgrade or spa discount.

• During the stay, send a message about happy hour at the bar or a local activity.

• After checkout, follow up with a thank you and a promo code for their next stay.

Because everything is connected through OKKAMI, these messages can be personalized using real data. Such as booking details, guest preferences, or loyalty status. This makes it much more effective.

Ultimately, these tools help properties build stronger relationships with guests, increase engagement, and generate more revenue through timely upsells and repeat business, all without adding work for the staff.

During COVID, you achieved a 16% uplift in food & beverage orders through in app ordering what operational insights or client feedback guided that innovation?

During COVID, safety and contactless service became top priorities for both guests and hotel staff. A lot of properties were struggling to keep up with guest expectations while also trying to minimize physical contact. That’s when we saw an opportunity to help.

Properties told us they needed a safer, more efficient way to manage food and beverage orders—especially with reduced staff and social distancing rules in place. Guests, on the other hand, wanted a simple way to order from their phones without having to call or touch printed menus.

So we enhanced our in-app ordering system to make it faster, easier, and fully integrated with the hotel’s POS. That meant orders went straight to the kitchen or bar without any manual handover. We also added features like scheduled delivery times, dietary filters, and multi-language support based on client feedback.

The result? Not only did guests feel safer and more in control, but hotels actually saw an increase in F&B revenue, because the ordering process was so convenient, guests ended up ordering more.

It was a great example of turning a challenge into an opportunity for innovation and growth.

The platform is described as “future proof” and adaptable across industries beyond hospitality can you elaborate on the new verticals you’re targeting and why OKKAMI is well positioned for that pivot?

While OKKAMI was built with hospitality in mind, we designed the platform from day one to be flexible and scalable, so it’s not tied to just one industry. That’s what makes it “future proof.”

We’re now seeing strong demand in other verticals like residential developments, serviced apartments, commercial real estate, mixed-use communities, and even healthcare. These industries all share similar needs: they want to offer digital experiences, automate services, connect with smart devices, and communicate with customers across multiple channels.

For example, in residential buildings, tenants want to control their smart home features, book amenities, receive announcements, and pay rent, all from a branded app. That’s almost identical to what a hotel guest wants, and OKKAMI already delivers that.

Our edge in expanding into these new verticals comes from our proven track record in hospitality, where the expectations are high and technology needs to work flawlessly. If we can meet those demands in hotels and resorts, we’re more than ready to bring the same level of service, reliability, and innovation to other industries that are now going through their own digital transformation.

OKKAMI has grown to serve 45,000+ rooms across Asia Pacific, with expansion plans into the US, Middle East, Maldives and new sectors what’s your go to market strategy for these new regions and industries?

Our growth so far has been driven by a strong focus on partnerships, local understanding, and delivering real results. That same approach will guide us as we expand into new regions and industries.

In markets like the US, Middle East, and Maldives, we’re building relationships with strategic partners such as PMS providers, system integrators, and major hospitality groups who already have a presence and trust in those regions. We’re also aligning with regional consultants and real estate developers who are leading digital transformation projects and looking for proven solutions.

At the same time, we’re localizing our platform for each market, whether that’s supporting regional languages, integrating with local systems, or adapting our pricing and onboarding to fit the business culture.

For new industries, our go-to-market strategy includes creating tailored use cases. For example, in real estate, we’re focusing on tenant engagement and smart building automation. In wellness or healthcare, we’re adapting our platform to support bookings, communications, and connected services in a privacy-conscious way.

Ultimately, our strategy is about staying close to the client, understanding their pain points, and showing clear ROI. We’re not just selling tech, we’re solving real business problems in a way that’s easy to adopt, quick to deploy, and scalable as they grow.

As you’ve been recognized among Asia’s fastest growing companies and won awards for innovation, how do you maintain a culture of continuous improvement and technical excellence at OKKAMI?

At OKKAMI, we’ve built a culture where everyone, from developers to customer success teams, understand that staying ahead means always being curious, listening closely to client feedback, and being willing to challenge the way things have always been done.

We work closely with our clients, not just as a vendor but as a partner. That direct line of communication constantly feeds us new ideas and real-world challenges to solve. We also invest heavily in our people, encouraging learning, cross-team collaboration, and ownership over their work. If someone sees a way to improve a process or feature, they’re empowered to run with it.

On the technical side, we follow agile development practices, regularly audit and improve our platform architecture, and stay plugged into emerging tech trends. But most importantly, we keep things practical, we innovate with purpose, and based on client demands.

What does the future hold for your company and its customers? Are exciting things on the way?

We see a huge opportunity ahead, not just in hospitality, but across the entire property tech space. As more businesses look to digital solutions to improve guest and resident experiences, OKKAMI is in a strong position to lead that transformation.

We’re continuing to expand globally, with new clients coming on board in the US, Middle East, and Europe. At the same time, we’re rolling out new features that go beyond the traditional guest journey, such as AI-driven personalization, deeper automation, and more powerful analytics to help our clients better understand and engage with their customers.

We’re also building more integrations with smart devices and third-party platforms to ensure our clients can future-proof their operations with ease. Whether it’s a hotel, a residential building, or a mixed-use development, we’re focused on giving them the tools to deliver connected, seamless, and elevated experiences.

In summary there are lots of exciting things are on the way. But our mission stays the same: to help our customers grow by making every interaction smarter, simpler, and more human.

“Our growth so far has been driven by a strong focus on partnerships, local understanding, and delivering real results. That same approach will guide us as we expand into new regions and industries.”