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50 Smartest Companies of the Year 2022

Delivering excellent real-time, cross-domain event correlation software that enables enterprises to optimize IT Operations processes: RightITnow

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In the highly competitive world we live in, IT operations management solutions are important as they are responsible for defining the way an organization manages software and hardware. They assist IT operations team in tech management, quality assurance, infrastructure management and confirmation that finished products meet all the customer's needs and expectations. Globally there are various companies delivering excellent services for Event Correlation and Management (ECM), but RightITnow stands out from the rest. RightITnow’s powerful ECM platform built for today’s dynamic infrastructures at price levels affordable for small and medium enterprises. In the past, SME organizations had mostly bypassed legacy event and fault management tools because of cost and configuration complexities. However, with new technologies like virtualization and a dynamic infrastructure, a consolidated, automated IT operations management platform became a necessity.

The new RightITnow ECM solution includes out-of-the-box integration with popular management systems; a flexible Web 2.0 operations console that enables drag and drop configuration; intuitive and accessible dashboards; and dynamic charting with no programming requirements.

RightITnow ECM

RightITnow ECM is a powerful event correlation and process automation platform for optimizing IT Operations. Built on a scalable architecture, RightITnow ECM can comprehensively manage dynamic and fast changing IT infrastructures for a business of any size. RightITnow ECM collects industry standard protocols and message formats events from most network devices, systems and web services environments.  Its native integration with virtualization platform APIs enables near real-time event collection and management of physical and virtual infrastructure. Protocol and Message formats supported include: SNMP, Syslog, WS-MAN, XML/HTTP, JSON and Windows Events. RightITnow ECM seamlessly integrates with your EMS, providing a single platform consolidation of all infrastructure, application and business service events.

Event Correlation Capabilities

RightITnow ECM out-of-the-box integrations include popular and widely distributed monitoring solutions like Solarwinds Orion NPM and VMware vCenter. RightITnow ECM users and development partners can use its Web services based APIs to easily integrate ECM with their existing IT management systems, enabling the process automation of IT workflows from event-to-alert-to-incident resolution. RightITnow ECM’s correlation algorithms enable it to identify, categorize, filter and reduce high volumes of raw infrastructure and application events into actionable alerts. These include de-duplication, X in Y occurrences, problem-solution pairings and topology based correlations, to name a few. In addition, RightITnow ECM you can quickly create your own custom correlation rules to meet specific business requirements. With RightITnow ECM’s correlation intelligence you can address any scenario in today’s fast changing IT environment.

RightITnow ECM’s Web 2.0 interface is incredibly easy to use, configure, and administer. With its feature rich UI and flexible controls, operators can customize views, displets and rules associated with categorizing, filtering, assigning or correlating alerts. No programming required. And with RightITnow ECM’s role-based administration of customer and infrastructure data, you can manage access to data and process elements, in line with your organizational compliance policies.

Automating IT Operations Workflows

Using rules-based event, entity and topology collection; automated correlation; and pre-defined problem resolution actions, RightITnow ECM makes it easy to automate IT operations processes.

For example, with RightITnow ECM you can automatically escalate certain events to the Service Desk for incident (trouble ticket) creation. Or you could automate actions including running custom scripts to perform problem resolution – for e.g. rebooting a server or initiating a batch process. With RightITnow ECM, it’s easy to streamline your existing IT Operations workflows by automating routine or repeated operator actions.

RightITnow ECM’s workflow automation capabilities extend to its integrations with other management systems. For example, RightITnow ECM can be configured for closed-loop removal of alerts when linked incidents or trouble tickets are ‘closed’ in the Service Desk. It can also communicate alert acknowledgement and closure to monitoring systems like Solarwinds Orion NPM. RightITnow ECM’s Bi-directional automation the event-to-alert-to-incident process plays a key role in optimizing IT operations and streamlining costs. RightITnow ECM can be installed in minutes and deployed in just a few hours. Configuration of both basic and advanced features is done using ECM’s drag and drop interface, unlike many legacy event management solutions which require mastery of complex and proprietary programming languages. Individual IT operators and administrators can adapt the views and business rules as per their requirements at local workstation or system-wide levels, without having to depend on specialized development staff to incorporate changes.

Why RightITnow ECM?

RightITnow ECM lowers your IT operations costs by dramatically reducing the volume of alerts and incidents your operations and Service Desk teams need to process. And with ECM’s accurate insight into process and productivity metrics at device, service, and business or operator level – your organization can continuously improve on how you manage alert and incident operations. RightITnow ECM’s subscription based pricing and easy to use interface mean an overall lower cost of ownership, compared to complex, legacy event management platforms with expensive licensing options and consulting requirements. With RightITnow ECM, your IT Operations and Service Desk staff can stop wasting time firefighting and instead focus on a manageable number of service impacting alerts. And with RightITnow ECM’s automated actions capabilities you can eliminate many time consuming, routine tasks, freeing your team for more important projects.

Meet the leader behind the success of RightITnow

Marc Ferrie is the Founder and CEO at RightITnow. Previously he was the CEO and Chairman from RiverMuse. Marc brings two decades of executive experience in delivering enterprise software solutions. Previously, Marc was the Senior Vice President of Engineering at GuardianEdge, a leader in endpoint data protection. Prior to GuardianEdge, he was the Vice President of Engineering at Elemental Security, a leader in enterprise policy and risk management. Marc has also led engineering and technical operations (Customer Support, IT, hosted ops) at companies such as Ventaso, a provider of sales effectiveness solutions, and Evolve Software (now Oracle), a leading provider of IT operations management and professional services automation. Prior to this, Marc held numerous executive management positions at Computer Associates and Ingres in France and the U.S., in both Engineering and Customer Service. Marc holds a Master’s degree in Computer Science and Artificial Intelligence from the University Descartes, Paris, and a Master’s degree in Sociology from the University La Sorbonne, Paris.

“Since RightITnow ECM captures all events from all sources at all times, problems relating to undetected or ‘silent failures’ are eliminated.  As a result, customers and end users gain from increased availability and uptime and assured performance against service levels.”