The Silicon Review
“We believe that customer satisfaction is not merely confined to answering telephone calls, but, providing an efficient and seamless experience, round-the-clock.”
While many industries have stayed current with technology trends and established industry standards, real estate is a notable exception. Perhaps it’s the notable exception when you consider that real estate is the largest commodity in the world, with an estimated $217 trillion valuation.
In light of the foregoing, we’re thrilled to present 99home Ltd.
99home is a hybrid agency that provides a one-stop-shop service for clients looking to either sell or rent their property. Established in July 2017, 99home is now the fifth-largest PropTech solutions provider in the UK.
The company is headquartered in London.
Vijay Vashistha, 99home Ltd Co-founder and CTO, spoke exclusively to The Silicon Review. Below is an excerpt.
Why was the company set up? And how did you expand your company and its offerings over the years?
We filled the gap between seller and buyer, landlord and tenants by creating a PropTech solution where they all can directly communicate with each other without paying any hefty fee. Just to create such a platform was the basis of establishing 99home Ltd.
Immediately after a year of active operations, 99home was ranked among the top 20 hybrid agencies in the UK. This year, we jumped to the fifth position – that speaks volumes about how we offer services to our customers. Currently, we are planning to pursue FinTech, InsureTech, and Blockchain industries; in a move to expand into different market segments while providing a single solution for property related requirements.
Presently, the valuation of 99home is close to £14 million, which is incredible. Moreover, the company took over FCA regulated RentSafeUK Ltd and TenantReferancing.co.uk Ltd.
Most importantly, we rank number one on Trustpilot with a 4.9/5 rating and 5/5 on the All Agent platforms.
What challenges did you face in your initial years?
Unlike others, we were pretty much cash strapped during our initial days. Although we invested our own capital; we grew organically. We had to stay strong and prove everyone wrong as attempts were made in the local press to defame us. Thankfully, we made it to some level. As mentioned above, we’re the fifth-largest online estate agency in the UK.
Moreover, 99home is not an estate agency; it’s rather a PropTech platform. Are we only creating a platform for estate agencies? Not Really! Estate agency is just a door to get to the InsurTech, FinTech, and Blockchain by using Artificial Intelligence.
What are the factors that aid 99home Ltd to outshine the competition?
Whether it is selling, buying, letting or renting a commercial or residential property, we believe that all parties involved deserve the best value in terms of service. Our membership of The Property Ombudsman Redress Scheme, endorsed by the Office of Fair Trading is a testament to the quality and credibility of our services. At 99Home Ltd, rest assured for a respectful, ethical, professional and diligent real estate service experience.
We provide free, accurate and market competitive valuations for property letting and sales. With widespread exposure across all leading property portals, including Zoopla, 99home.co.uk and much more, we offer a personalized local service with all the benefits of expansive national coverage.
Our expertise, reliable resources, and strategic partnerships contribute to delivering incredible results to our clientele. With professional photography, floor plan, inventory services, and advanced software for marketing and property management services, we ensure a smooth and efficient selling, letting and property management process, while keeping our clients abreast of the real estate laws and their legal obligations.
“Earning trust and respect of consumers all around the world is through consistent focus on delivering high quality in all of our actions.” How do you interpret this statement?
This is one of our main key points where we have exceeded all expectations. Both of us, Sachin and myself, are very much customer focus and committed to delivering what we promised. In other words, we’re committed to customer success.
If you have to list five factors that are the biggest asset to your organization, what would they be?
The five factors that are the biggest asset to our organization are:
Leadership, Technology, Customer Service, Unbeatable Products, and Our Team
Do you have any new products ready to be launched?
We will be launching https://www.just-sold.co.uk in January 2020. This is a modern method of selling and buying properties via auction. We are planning to launch 99home in India as well as in Europe soon.
Where do you see your company a couple of years from now?
At this moment, we are doing great. Seeing the current UK real estate market it looks like we can get a good percentage of marketing in the near future. We are expecting 10 million turnover in the next 2-3 years.
We are aiming to go for IPO in the next 2-4 years but before that, we may go for a funding round.
Leadership | 99home Ltd
Sachin Gupta, Co-founder/CEO: Sachin Gupta, BSc., MNAVA, MARLA, MNAEA, co-founder, serves as the Chief Executive Officer of 99home Ltd. He’s an award-winning entrepreneur; an established and experienced real estate expert who has been in the industry for over 11 years. He’s very much customer-focused and always striving for new challenges and opportunities. Previously, Mr. Gupta has worked in the travel and service industries.
Vijay Vashistha, Co-founder/CTO: Vijay Vashistha, an MBA (IT), has over 19 years of experience in Cloud Technology, Software Development, QA, IT Infrastructure and Support. He has worked in telecommunication, media, and service industries. Mr. Vashistha has a passion for the property market and his dedication to building better experiences for property sellers, buyers, landlords, and tenants grew and by founding 99Home Ltd.
“99Home is proud to offer the most competitively online priced package for selling or letting your property. For just £99, your property will be listed across all of the main property selling portals and you’ll receive all the support you need from our experienced team of property professionals.”