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50 Most Admired Companies of The Year 2018

An Interview with Parmi Lally, Hot Spring IT Owner and MD: ‘We Have an Experienced Team of Highly-Qualified Engineers at Your Disposal’

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“We have grown into a successful company, built on a platform of strong relationships, client referrals and a commitment to customer loyalty.”

When it becomes necessary to relocate your company’s office, there’s a certain amount of hassle that is unavoidable while moving office equipment and office personnel. However, that low-level hassle can quickly become a major headache if any one of several important aspects of the new facility are not what they should be, especially when it comes to IT functionality.

In view of the above-mentioned scenario, we are thrilled to present Hot Spring IT.

The company carries out IT Equipment relocations and startup installs across London and The Square Mile, specialising in the financial, tech, government and corporate sectors.

Hot Spring IT is a client-focused team of IT Professional engineers carrying out relocation, procurement and install of Tier-3 Data Centres, Data Servers & Infrastructure and IT Equipment.

The company is headquartered in London.

Parmi Lally, Hot Spring IT Owner/MD, spoke exclusively to The Silicon Review. Below is an excerpt.

How did you expand your company and its offerings over the years?

Following 10 years of supporting Trading Floors in London and New York, I started Hot Spring Professional Ltd in 2008. My journey began in consulting for corporate clients in London building up the business and leading the company from strength to strength, winning notable clients through recommendation by existing and commendations along the way.

I have assembled strong Hot Spring IT Team through my selective recruitment of highly skilled engineers and high calibre IT Professionals.

Keeping pace with market changes and technologies, I have steered the company to be more dynamic and mainstream, in order to effectively compete in the IT Managed Services market. At Hot Spring IT, we recognise that each client’s technology requirements are individual and we are committed to providing you with a tailored technology service. One which ensures you the reliability and efficiency to focus on your core business. Hot Spring IT has grown into a successful company, built on a platform of strong relationships, client referrals and a commitment to customer loyalty.

Brief us about the services Hot Spring IT offer.

IT Support Services

We have an experienced team of highly-qualified engineers at your disposal. We offer enterprise-grade managed support service to ensure that the desired expertise is on hand to act swiftly should your business need it.

Start-Up and Relocation Services

  • Construction Management
  • Inside/Outside Audit and Planning
  • Procurement
  • Data Center Design
  • Structured Cable Design

Desktop Imaging, Packaging, and Software Deployment

  • Desktop Infrastructure and Managed Services
  • Thin Application Deployment
  • 24x7x365 Remote Support and Monitoring
  • License Compliance
  • Patch Management
  • Procurement
  • Performance Monitoring
  • Enterprise Anti-Virus and Security
  • Effective Locked Down Desktop
  • Compliance Monitoring & Data Loss Prevention

Network Infrastructure and Managed Services

  • Network Design
  • 24x7x365 Remote Support and Monitoring
  • Network Troubleshooting and Support
  • Internet Bandwidth Analysis
  • Market Data Analysis and Implementation
  • Telecom Analysis and Design
  • VPN and Remote Access.

Server Infrastructure

  • Hosted IT Infrastructure
  • Highly Available Systems
  • Virtualised Environments
  • Flexible Infrastructure
  • Windows, Linux, Solaris
  • Enterprise Class Storage Network
  • Vendor Agnostic

What do your clients say about Hot Spring IT?

Thomas Nielsen, Chief Digital Officer, Tesco Plc.

“Parmi has been part of Tesco’s Digital Group since its inception and has provided a broad range of technology support and services to a large group of developers, product managers, UX designers and digital experts.”

His ‘can-do’ attitude combined with broad knowledge and experience in networking, desktop technologies and productivity software makes him a valued and indispensable member of the team.

If Parmi cannot fix an issue on the spot (rare) then he is quick to leverage his network of contacts and escalation paths to explore options – and he won’t give up until he has resolved the case.

Working in a fast-paced environment that embraces agile methodologies can be both stressful and challenging – especially when the people who need support are generally technology savvy and only escalate to IT support as a last point of desperation. Parmi’s attitude and ability to keep many balls in the air at the same time while maintaining a calm and professional attitude – even when multiple requests are being thrown at him as being highest priority – makes him the perfect fit for any organisation who are dependent on their technology platforms running smoothly 24/7.”

James Wang, Chief Technology Officer, The Raine Group LLC

“We recently opened an office in London (we are a US-based company) and were the first tenants in a gut-renovated building. This created several IT problems that needed UK/local knowledge to resolve

Hot Spring Professional was hired as a consultant for the project. Parmi Lally, the lead consultant, was able to navigate not only standard IT installation issues but was also able to work with multiple Internet Providers, the landlord and the builder for the property, myriad contractors and myself to get the entire project off the ground and completed on time and without issue. He knew who to call to get each problem item resolved quickly, no matter the hour or the day.

Hot Spring was able to scope out all the work necessary to transform our new space from raw, unwired and empty to completely wired, from street to 7th Floor, and fully functional from an IT perspective. The cable install at street level, the tie-in at our Coms Room, the wireless network configuration, the building and organizing of the rack, even the ordering and setup of monitors and laptops was seamless and precise. He was also able to source a lot of our equipment at good prices and with prompt delivery.

Parmi was a pleasure to work with from first meeting to final sign-off, and we have decided to hire Hot Spring as our local IT Company going forward. I have no hesitation in recommending Parmi and Hot Spring to other companies, both as an IT provider and as an IT consultant for larger projects.”

Where do you see your company a couple of years from now?

Same and not much different in size, I want to be able to manage my company in the right direction without growth being a factor.

“Hot Spring IT is a team of dedicated I.T. professionals, working across a number of disciplines; always concentrating on the clients’ needs.”

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