The Silicon Review
“Over 100+ clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures.”
Preferred companies around the world are being built one engagement at a time.In today’s profusely connected IoT world, it is often such engagements across multiple channels that decide the winners.
At CSS Corp, they continuously evolve Customer Engagement Technologies so that their client can stay ahead of the curve in delivering relevant, long lasting, and market defining customer experiences to your end users.
Today, they are at work shaping the future of some of the world’s admired companies through customer engagements which transform CX. Almost 1 out of 3 fortune 1000 companies are or have been CSS Corps clients. Their Active Delivery Framework helps companies in actualizing superlative CX at each engagement point with the end-users. At the heart of this technology are insights gathered from more than a billion transactions
Why CSS Corp
“Create efficient, future ready customer support.”
Conquer time constraint- The Company is focused on propelling an insight driven transformation in our Client organizations. Get faster insights and deliver faster Go-to-Market solutions.
Resolve better Improve CSAT and NPS and resolving issues faster. The company design and deliver solutions that resolve and deliver support solutions for great CX engagement.
Deliver business impact - Your fast track to growth, realize the full potential of your IT infrastructure. Improve your CX and subsequently your business by maximizing CX at every phase from acquisition to retention.
Tech Support- 64% additional revenues generated through our tech-support services. Check out our proactive support for an incredible experience throughout the customer journey
Cloud ,Infrastructure and Security-Future proof Your IT infrastructure investments with upto 40% reduction in TCO. Not just that, deliver differentiated experience to your clients with the right Cloud
Software Testing- 60% reduction in your TCO through highly efficient software testing
Engineering Services- Your single point engineering partner to design, develop, deploy, and support networks
Digital- Go-to-market 2X faster and outclass competition with next-gen Digital Services
Cloud-Cloud enables enterprises to transform business processes, customer relationships and promotes sustainable competitive advantage
Automation- Enable proactive and pre-emptive support through automation and improve Customer eXperience and generate additional revenues
Analytics- Reduce time-to-insight with real-time customer analytics and better understanding of customer's journey.
Meet the Leaders
Manish TandonChief Executive Officer- Manish has more than two decades of industry experience in the IT sector. At CSS Corp, he is responsible for leading the company and providing strategic direction towards achieving exceptional performance. Manish is focused on making CSS Corp the global leader in IT services and technology support delivering incredible experiences to clients, end-users and employees across the world.
Manish has served as the Executive Vice President and Head of Healthcare, Insurance, Life-Sciences, Hi-Tech and Manufacturing units at Infosys. He joined Infosys in 1996 and has since then, successfully led multiple senior management roles in business, delivery and sales. He grew the Testing business for Infosys significantly, and has operated across a range of geographies, horizontals and business verticals – including Retail / CPG and Financial Services & Insurance. Additionally, he was on the Board of Infosys Public Services, EdgeVerve, and Infosys Lodestone.
Sunil MittalEVP & Chief Sales and Marketing Officer- Sunil has over 18 years of IT industry experience across multiple horizontals and geographies. He has a spectacular track record of developing new markets, winning new logos, partnering with clients, creating & winning advisor led deals and building teams & businesses. His experience in setting up sales processes with special focus on “Social Selling” is second to none.
As the CSMO at CSS Corp, Sunil is responsible for driving business growth focusing on IT Services, Technology Support Services, Application Services & Infrastructure Management Services. He provides strategic leadership to the Sales, Account Management, Marketing, Solutions Engineering, Deal Advisory, Inside Sales, Alliances and Bid Management teams.
“CSS Corp is helping us monitor the infrastructure in our stores, making sure that the equipment is working and satisfying the customer, by reducing help desk calls for problem areas, by reducing emergency dispatches. CSS Corp has added strategic value to our firm.”- CIO of a Multi-Billion-Dollar Company
“CSS Corp has been able to deliver seamless experience from the first engagement from a customer’s perspective and from the process perspective. CSS Corp has been able to maintain the SLAs with superior quality.”- Sr Director, Customer Success of a Leading Internet Telephony Service Provider
“CSS Corp are very good listeners and they put out a very good solution for our needs. CSS Corp has now stepped up as the front line for our management team.”- Global Director, Leading Global Provider of Wireless Broadband Solutions
“I see CSS Corp as being a strong partner of ours. They are helping us create a go-to-market with some of the really important strategic moves that we’re making in the Cloud, Social Media and Knowledge Management.”- SVP, Global Services for a Leading Telecommunications Equipment Company