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50 Most Trustworthy Companies of the Year 2019

Enabling leading healthcare systems to improve access to care in today’s value-based reimbursement and population-based environment: Adeptus Health


Our satellite emergency departments have earned the prestigious Press Ganey Guardian of Excellence Award for superior patient experience four years in a row.

Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. Adeptus Health owns and operates First Choice Emergency Room, the nation's largest and oldest network of freestanding emergency rooms and owns and/or operates hospitals and freestanding facilities in partnership with Texas Health Resources in Texas and Dignity Health in Arizona.

All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine.

Adeptus is owned by affiliates of Deerfield Management, an investment firm committed to advancing healthcare through investment, information, and philanthropy.Leading healthcare systems turn to Adeptus to expand their ambulatory care network, supplement their population health strategy, and ensure consistent delivery of patient-centered care while building competitive advantage.

Services offered

Market Analysis & Development

Adeptus Health is the leading developer of ambulatory care networks in the U.S., having built freestanding emergency room networks to expand the continuum of care for premier healthcare systems in the U.S. Its proprietary Market Analysis & Development process is responsible for scaling the emergency department footprint in the Phoenix, Denver, Colorado Springs and Texas markets to meet market demand for emergency medical care.

Adeptus’ Market Analysis & Development team pioneered the integration of retail market development strategies within the healthcare industry. Its team created a healthcare-specific predictive analytics platform, named AdeptusNSite, that generates actionable market insights gleaned from multiple consumer behavioral data sets. Using this tool, its team of Geographic Information Analysts applies these insights to proven site performance metrics to develop forward-thinking market plans. Using these plans, the company has successfully located, designed, built, and managed over 100 retail healthcare facilities — more than any other healthcare company.

Through its refined processes, the firm has expanded the market presence of its healthcare system partners with unparalleled speed to market. From site selection to facility operation, Adeptus’partners can begin delivering healthcare services to underserved communities in just 14-21 months.

Operational & Clinical Management

Adeptus Health is healthcare managed services company that partners with leading healthcare networks seeking to outsource the management of their ambulatory care networks. A pioneer in the field of freestanding, satellite emergency rooms, its process rethinks all aspects of operational and clinical management to incorporate lean, efficient operations, while improving patient outcomes and satisfaction.

The firm’s teams integrate with its partners’ clinical and operational processes to ensure a seamless patient experience. Adeptus adapts to your network’s existing workflows and processes in a way that ensures a smooth transition and upholds your clinical standards of excellence.

Adeptus’Roots: Adeptus’ physician founder drew from clinical expertise and patient safety goals to reinvent emergency department staffing. This innovative model provides a leaner, more team-oriented and cost-effective way to run an emergency department – while maintaining patient safety. Designed uniquely for the freestanding emergency room, the lean staffing model yields more efficiency than a traditional hospital emergency department but can be applied to any facility in your ambulatory network. Its structure ensures that your teams can provide a high level of care and superior patient experience.

By integrating this model within your clinical ecosystem, Adeptus can navigate patients to the right care at the right place at the right time with improved efficiency and delivery. Take a look at what Adeptus can do for you.

Staff Structure:Adeptus’ leans staffing model helps its partners set a staffing structure based on patient volume to ensure the right staff with the right skillset are always onsite. This structure is comprised of physician-led, expert staff who operate outside of their typical job responsibilities to function as a highly cohesive team. Adeptus can help you scale this model to your unique facility and volume, and maintain the staff ratio needed for optimal patient experience.

Improving Patient Throughput:Adeptus has achieved significant improvements in patient throughput for its partners. The key to its approach is rethinking ambulatory care staffing and process — not being bound to the old ways of doing things.

Meet the Leader

Steven Bussey, President: Steven Bussey brings over 30 years of experience in strategy, performance improvement, finance, sales, and operations from across the financial services and healthcare sectors. Steven is a Managing Director at Alvarez &Marsal and has participated in numerous projects designed to improve the healthcare delivery system. Prior to Adeptus, Steven served as Chief of Ambulatory Care at New York City Health & Hospitals and CFO at a health insurance CO-OP. Steven was also CFO/COO of Apyrous Capital Management and held Director level positions at Merrill Lynch and Credit Suisse.

Steven earned his bachelor’s degree in economics from the University of Pennsylvania and his master’s degree in business administration in finance and entrepreneurship at the Simon School of Business at the University of Rochester.

“We are the nation’s leader in siting, developing, operating, staffing and marketing satellite emergency departments and smart-sized hospitals for leading healthcare systems, as well as our own branded facilities.”