Enabling Secure Communications for Healthcare Provider Organizations: PerfectServe

“Founded in 2000, PerfectServe provides healthcare’s only comprehensive and secure communications and collaboration platform.”

By giving clinicians a more efficient and reliable way to connect with each other, PerfectServe provides practical solutions for minimizing communications breakdowns, which The Joint Commission has identified as the single greatest contributing factor to sentinel events and delays in care in U.S. hospitals. Importantly, PerfectServe solutions can help drive meaningful improvement in care delivery processes.

The company’s flagship solution, PerfectServe Synchrony™, unites physicians, nurses and other care team members across the continuum and facilitates timely interaction between them. PerfectServe Synchrony, the intelligent clinical communications platform, automatically identifies and provides immediate access to the right care team member, enabling effective population health management through communication-driven workflows. It processes more than 35 million clinical communication interactions each year involving more than 50,000 physicians.

Based in Knoxville, Tenn., USA, PerfectServe has been serving the needs of forward-looking healthcare provider organizations since 2000.

The Synchrony Solution
Communication breakdown is the primary contributor to delays in treatment because status quo tools and technologies fail to address the complexity inherent in today’s clinical communication processes. PerfectServe Synchrony fixes this problem by offering the industry’s most advanced communications and collaboration platform, uniting physicians, nurses and other care team members—across the continuum—and facilitating timely interaction among them.

PerfectServe Synchrony enables communication-driven workflows to facilitate timely care team collaboration. It does the following:

• Automatically identifies and provides immediate connection to the right care team member – across acute and post-acute care settings.
• Notifies and expedites patient transition events.
• Facilitates immediate care team response to clinically urgent situations.
• Enables accurate 24/7 provider office/clinic call management.
• Allows use of a single mobile device for communication needs.

Problems that PerfectServe solves:

• Time to treatment
• HIPAA compliance
• Care coordination
• Nursing productivity
• Patient Experience
• Efficiency of care
• Throughput
• Physician alignment
• Office staff productivity

Clientage
Currently serving more than 100 of the country’s most prestigious hospitals and health systems, 50,000 physicians and over 15,000 practices, PerfectServe’s clients are realizing real results by leveraging the industry’s first purpose-built communications platform for medicine. Some of the company’s notable clientele are WellStar, Dignity Health, Alegent Health, Optum, Orlando Health, etc.

Clients Speak

“PerfectServe speeds up the communication process so we can exchange information faster, improve the quality of handoffs and reduce delays.” – Michelle Gaskill, President of nursing and clinical operations, Advocate Trinity Hospital.

“My goal is to make patient information as secure as possible. What keeps me up at night is portable devices—they are prevalent, and it’s really difficult to make sure that all devices on our campus are secure. PerfectServe helps address this worry.” – Mike Burke, HIPAA security officer, St. John Providence Health System.

Meet the Management Team

Terry Edwards, Founder, President and CEO – As chief executive, Terry has dedicated himself to helping clinicians provide the best and most efficient patient care—while delivering the most satisfying customer experience in the healthcare industry. In 1999, Edwards invented and developed the version one prototype of what has today evolved into the most comprehensive and secure care team collaboration platform in the healthcare industry. Since then, he has successfully guided PerfectServe’s national expansion, serving more than 100,000 users, including more than 55,000 physicians, in some of the leading U.S. health systems while attracting more than $40 million in venture capital to fuel the company’s growth and innovation. Prior to starting PerfectServe, Edwards served as vice president of sales for Voice-Tel. Previously, he co-founded Milepost Corporation, a leading marketing communications firm that served Fortune 500 accounts in the automotive and manufacturing industries. Before launching into entrepreneurial ventures, Terry studied music at Bowling Green University and religion at Lourdes College.

Jeff Brown, Senior Vice President – Jeff Brown has been a member of PerfectServe’s executive team since 2006. In 2015, Brown moved into a new role as senior vice president of strategic accounts & initiatives, where he leads a team responsible for ensuring high client satisfaction, revenue retention and revenue growth among PerfectServe’s most strategic accounts. Brown is also responsible for evaluating and closing business relationships with partners. He holds dual bachelor’s degrees in economics and marketing from Miami University in Ohio.

Don Dally, CTO – Don is the prime architect of PerfectServe’s innovative enterprise technology vision and strategy. He leads all engineering, development and network operations for PerfectServe products to ensure they anticipate and meet the evolving needs of U.S. healthcare organizations. Dally has more than 20 years’ experience in the design, development, implementation, operations and support of sophisticated systems combining voice and data communications. He has a bachelor’s degree in computer science from The University of Memphis.

“For over ten years, we have been making it easy for physicians and nurses to connect with the right clinician at the right time, in the right way – improving patient outcomes and operational efficiencies that ultimately lead to bottom line results.”